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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
GB
1 review
1 helpful vote
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Great purchase for the price!
May 26, 2016

My wife loves this shirt and wants to purchase more colors.

Date of experience: May 24, 2016
GB
1 review
1 helpful vote
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Comfortable shirt.
May 26, 2016

I like this shirt a lot. Very light and flowy. My only complaint (although it's not really a complaint) is the sides aren't ruched (sp?) so they aren't automatically gathered. I have to keep pulling this up to get keep the bottom part from going completely smooth. But other than that, it's a great shirt. Of course... I haven't washed it yet. I do like the color. Very much.

Date of experience: May 24, 2016
GB
1 review
1 helpful vote
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Five Stars
May 26, 2016

This is a very flattering top! I am looking to buy more in different colors.

Date of experience: May 24, 2016
GB
1 review
2 helpful votes
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This is a great weekend-at-home shirt. I love the comfort and would buy it again. The picture doesn't really do it justice, in my opinion. It IS very comfy, but I wouldn't wear it to work, too casual for my comfort. This is strictly opinion. As for being comfy, yes, perfect!

Date of experience: May 24, 2016
GB
1 review
1 helpful vote
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Top
May 26, 2016

I am in love with this top! I went ahead and ordered in my normal size because they said it fits a little big in the reviews and I like my tops to be a bit bigger. I'm glad I did because the fit is perfect. Cant wait to wear this for my BBD parties!

Date of experience: May 24, 2016
GB
1 review
1 helpful vote
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I can clearly see that it is a well made product so I feel that I did get my money's worth. However due to my mistake I ordered too small so I cannot wear it yet. Otherwise I am rating 5 stars because the product is very well made and shipping was super fast.

Date of experience: May 24, 2016
GB
1 review
1 helpful vote
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This trainer is made of really good material thick and little bit of stretch. True to size so before you order it make sure you measure your waist I didn't so I had to order a different size after I got the first one because it did not fit

Date of experience: May 24, 2016
GB
1 review
1 helpful vote
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This waist trainer is definitely one of the best products I've bought on Rotita. I love the material; it is very comfortable to wear without anything underneath, which has been a problem for me in buying corsets and waist trainers. You forget that you have it on. I bought a size small, which is what I wear in most of my clothes but it was so hard to get on. It's like putting a bra on but with like 20 hooks instead of 2. It's tight, but not uncomfortably tight. If you don't wanna force your tummy in before you've gotten used to it I would recommend getting a size up if possible

Date of experience: May 24, 2016
Texas
1 review
0 helpful votes
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Perfect DRESS
May 26, 2016

I love all the color choices given at purchase which are pink, white, green and black but I chose black because I know black always look good on me and is easily matched with accessories and shoes. The colors in the design on the black really pop and have sort of a dream catcher look and Indian type feel to it which my husband loves because he's part native.

Date of experience: May 23, 2016
Washington
1 review
0 helpful votes
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Cool, stylish and comfortable
May 26, 2016

I've been finding it hard to find a summer dress that would hide all the baby weight after my pregnancy but this dress looks flattering and manages to hide it very well. The arm holes were big enough to not be too tight but small enough so it isn't too revealing and doesn't make my arms look too fat.

Date of experience: May 23, 2016
New York
1 review
0 helpful votes
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Love this dress!
May 26, 2016

The length of the dress from top to bottom is around 33 inches. When measured from shoulder to shoulder, it is around 13 inches. I would add an inch to measurements because the material is very stretchy. The color choices are very pretty I got the navy blue. The design is really stylish and trendy.

Date of experience: May 23, 2016
Texas
1 review
0 helpful votes
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Perfect Comfy Dress
May 26, 2016

This is a must have dress for spring/summer. I received this dress in a size XL. I found the sizing to be very accurate. I am short and my jean size is around 11/12. I had plenty of extra room. This is a flown and comfortable dress. Can be great with sandals or as a bathing suit cover up.

Date of experience: May 23, 2016
New York
1 review
0 helpful votes
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Nice quality dress
May 26, 2016

If you love to wear dresses this one is perfect for you. It is a nice, fun and a cozy casual dress. It is perfect to wear on summer season when you are in the beach or in the mall it is great. It is very versatile and can be worn even when you are at home. It is stylish and trendy. I love the colorful prints and it looks very fresh and cozy.

Date of experience: May 23, 2016
Washington
1 review
0 helpful votes
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Nicer than expected
May 26, 2016

I must say I wasn't sure but the quality of this dress is SUPERB! I am really impressed, ESPECIALLY for the money. It ran larger than I figured so I ordered it big but that's ok, rocked it with a belt and it was HOT, HOT, HOT! I will DEFINITELY order this in every color I can get my hands on. You can dress this up or dress it down. I TOTALLY recommend this.

Date of experience: May 23, 2016
Poland
7 reviews
4 helpful votes
Follow Glenda W.
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I just saw the response that Rotita gave to my review. First and foremost my review
Is not fake. My order number was on my review. I was never offered free shipping to
Return. I was told that by the time I paid the shipping back to them and only
Received a percentage of the original cost I would be better off to keep it. Their response just confirms that this company is much worse than I thought.

Date of experience: May 23, 2016
Rotita R. Rotita Rep
over a year old

Hi Glenda,
It’s a pity that you leave a bad review but you don’t ever purchase on our website. Have you ever purchased on Rotita? I don't find your order with your order number. I guess it's not correct.
We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund.
Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.

Virginia
1 review
1 helpful vote
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I wanted my new swim suit before this weekend but I have a feeling that wont happen. And if it doesn't fit as these other post are saying I'll be even more upset!

Date of experience: May 23, 2016
Rotita R. Rotita Rep
over a year old

Hi Kelly,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,

California
1 review
2 helpful votes
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I must have read 100 product reviews online on Rotita Swimwear trying to get the right size. I am 4-6 USA, size S, so translating all my 'inches' measurements into their cm guidelines was pure torture. But I went with XL and One Size items to be safe.
When I got the stuff, it was SO small plus BEWARE there were no buttons, no tie, no hooks (in back, NOTE you see no back views!) & no stretch so literally NO WAY to pull the tops over my shoulders. I can truly only assume they cut and pinned the swimwear onto a model to show it. Even the "one size" (fits all) did not fit. It was complete fail which I paid for with PayPal.
SO THEN THE SMASH IN THE FACE: no matter Rotita says on their site if there's a mistake and THEY made it, they'll pay for the return. NO WAY. Their measurement charts are way off, I order clothes and shoes all day long on line and follow charts without a problem. But it was their mistake and they would not pay for the return. First they offered me a credit towards my next order (I spent $90.25 with them!) then when I said absolutely NOT nothing fits! They offered me $10 and said 'oh too bad, shipping things back was so expensive it was not worth it". They absolutely did not work in good faith to resolve this.

Instead, after offering $10 and then $15... they SAID to make a claim with Paypal. Why? Because Paypal policy is: you have to return the item. TO CHINA. Guess the cost for this 2# of worthless too-small, not stretchy rubbish? $55! Just ridiculous and they know it.

This is the second time I've ordered direct from China, the other time was bike parts, lights etc... both times there have been mistakes in what they sent and NO WAY to return the items. I have learned my lesson. Google "paypal chinese scam" or "ebay chinese scam" and see there are hundreds of people that have learned the hard way... if you receive a package of ANYTHING, PayPal makes you return it if it doesn't work out, which is so expensive, we just eat it.

Unless you are willing to GIVE them your money -- do not order. Other than being the wrong size, it was the same appalling flimsy, itchy cheaply made stuff "from China". Whatever the models were wearing, either they had tucks, pins and good photography, or what they ship is not the same quality. One suit had one of the 6 trim buttons hanging by a thread already, no way IF it had fit I'd try that swimming.

Date of experience: May 23, 2016
Rotita R. Rotita Rep
over a year old

Hi Jill,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,

GB
1 review
2 helpful votes
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This is my second review on Rotita. I initially reported having bought adult clothes that were cheap, transparent and children sizes. They have for months refused to give me a refund. Thier emails are poorly worded and offer only 20% refund and they explain it is in dollars. They will not give you returns address they just tell you it's in China. They explain they don't make much profit from the sale of clothes this is why they can't offer full refund. My reply to my previous post is written in a better standard of english, they offer a full 100% refund (for your benefit reading this) and they deny this when I follow it up. No one has given me full refund I'm still stuck at 20%. So they are clearly intentionally not paying me the money, it's not an oversight they are just choosing not to pay. Totally disappointed and will be reporting it to trading standards and a solicitor.

Date of experience: May 23, 2016
Rotita R. Rotita Rep
over a year old

Hi Vikki,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

GB
1 review
2 helpful votes
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Ordered a top and a cardigan which took 3-4 weeks to arrive, the quality was that poor you wouldn't use it as a dishrag. I have been having correspondence with customer service and after 20 exchanges, they agreed for me to post back to Shanghai, full tracking and recorded by royal mail, and only if they receive it they will give me back 60%. Postage is going to be more than the refund. Likewise if only I had read the reviews. They also say that if tax is charged in China, the buyer is liable. This company should be stopped

Date of experience: May 23, 2016
Rotita R. Rotita Rep
over a year old

Hi Carole,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

New Jersey
1 review
1 helpful vote
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Horrible clothes
May 25, 2016

I purchased 5 pieces of clothes from this garbage place. All the clothes came and they were garbage, you could see through all of them, fabric was so cheap. The clothes were 4 sizes too small, even though I ordered my size. When you reach out to them they don't respond to you. And they tell you some nonsense about filling out a ticket. They want to only give you back 60% of you money because they claim they take 40% for shipping. They say free ahipping on their website, so what kind of shipping they could possible need, they also say full refund within 30 days. All a bunch of crap. I have made it a point to put up a message on the facebook site to anyone considering buying clothes from these idiots. I have my daughter the clothes to wear as costumes senior yr. That's how bad the clothes are. And they don't allow you to post pictures of the clothes they send you. If you were selling good clothes you would want customers posting pics of them wearing the clothes. DO NOT BUY CLOTHES FROM THEM. And they go by more than one name. But all the clothes are the same crap.

Date of experience: May 23, 2016