business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey star
grey star
grey star
grey star
grey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Singapore
1 review
0 helpful votes
Follow Talia P.
Unfollow Talia P.
Send Message
Share Review
Report Review

Audrey Would Be Pleased
June 26, 2016

Very pretty dress. Nice material, good cut, perhaps a little bit high waisted, but the fullness of the skirt is the amazing part of the dress, causing the skirt to stand out just the way you wish it would! Perhaps it's a tad undersized compared to most sizing charts. The color... absolutely fantastic! Audrey would be pleased.

Date of experience: May 25, 2016
Singapore
1 review
0 helpful votes
Follow Linda G.
Unfollow Linda G.
Send Message
Share Review
Report Review

Fits like a Dream!
June 26, 2016

This is such a comfortable and sweet dress! I was skeptical about ordering a dress in "XL" sizing but this fits like a dream! Well made with a hidden zipper. I typically wear a size 14/16 (bust size 3 8D) I bought this for an evening bar mitzvah, but because of the more casual material, I don't think its dressy enough, but will be perfect for graduation parties.

Date of experience: May 25, 2016
Singapore
1 review
0 helpful votes
Follow Deanna L.
Unfollow Deanna L.
Send Message
Share Review
Report Review

Great dress for the price.
June 26, 2016

Pro; this came sooner then expected, and fits well, and GET YOUR MEASUREMENTS before ordering, you'll be glad that you did. The cut, style and pattern are flattering and just as described.

Date of experience: May 25, 2016
Singapore
1 review
0 helpful votes
Follow Fiona B.
Unfollow Fiona B.
Send Message
Share Review
Report Review

Love this dress
June 26, 2016

Be sure to take your measurements and you shouldn't have an issue with fit (I normally wear a L but based on measurements ordered XL and it's a perfect fit)Can't wait to wear this dress!

Date of experience: May 25, 2016
Singapore
1 review
0 helpful votes
Follow Tammy R.
Unfollow Tammy R.
Send Message
Share Review
Report Review

Very satisfied
June 26, 2016

I was pleasantly surprised! I am 145 lbs 5'4". My legs are very short so I was worried about the length. It fell just below my knee. I am also busty, I am a 32J (as sized by a specialty shop) if I buy from VS I get a 34ddd and topple out. It fit very well in the chest. So this is a nice dress for short busty people. I plan on getting a couple more. I am wearing this to a wedding.

Date of experience: May 25, 2016
Singapore
1 review
0 helpful votes
Follow Felicia W.
Unfollow Felicia W.
Send Message
Share Review
Report Review

We really love this dress
June 26, 2016

It was just a little big on my daughter but not a problem. It is very well made and the material is very vibrant and free of flaws. She looks very modest and lovely in it. It does have a nice flare and very vintage looking style. I couldn't be happier with this. She can't wait to wear it to school. I received this at a discount price for my honest review. We give it 2 thumbs up!

Date of experience: May 25, 2016
Singapore
1 review
0 helpful votes
Follow Barb M.
Unfollow Barb M.
Send Message
Share Review
Report Review

Love it!
June 26, 2016

Perfect and very classy for any occasion. I particularly purchased for a Black Tie event as a cocktail dress. I also purchased a petticoat to make it flare and swing. Love this dress!

Date of experience: May 25, 2016
Singapore
1 review
0 helpful votes
Follow Chrystal G.
Unfollow Chrystal G.
Send Message
Share Review
Report Review

Looks and fits great!
June 26, 2016

Looks amazing. Great dress. I love that it falls just below my knees. The fabric has stretch in it which helps assure a great fit. Going to an Audrey Hepburn themed event and this dress is perfect for me! I normally wear a size twelve and I ordered a large.

Date of experience: May 25, 2016
Singapore
1 review
0 helpful votes
Follow Lori G.
Unfollow Lori G.
Send Message
Share Review
Report Review

So Classy looking
June 26, 2016

I was so scared this would be too small for me since most people were saying how small it was. It was tight in the chest but I had a padded bra on. So really it fit as the chart said. I am a slim girl I have a dress for work that is a size 2 B cup. I bought the small in this dress that is said to be a 4-6. I went by measurements not dress size. You can not go by dress size because it seems like every company makes the sizes how they want. Go by your measurements. If you are a girl with bigger boobs get a larger size because this dress is tight up here.

Date of experience: May 25, 2016
GB
1 review
3 helpful votes
Follow D f.
Unfollow D f.
Send Message
Share Review
Report Review

Crap
May 27, 2016

Order a number of items in march still not arrived in may
No one answers e mails or phone calls. M £123.00 out of pocket

Date of experience: May 24, 2016
Rotita R. Rotita Rep
over a year old

Hi
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

Illinois
1 review
1 helpful vote
Follow Yarusi L.
Unfollow Yarusi L.
Send Message
Share Review
Report Review

I wore it to work with a red sweater. My boss asked me where I got it, because she wanted one. I have washed it and dried it and it still fits great. I noticed no shrinking. I will be buying in more colors!

Date of experience: May 24, 2016
California
1 review
1 helpful vote
Follow Yarussi L.
Unfollow Yarussi L.
Send Message
Share Review
Report Review

I am a 38DD do it's hard for me to find ones that are comfortable and secure. The sizing runs small. I'm usually a Large and had to get a 3XL p. Just read the reviews to se what size you should order, but it's great and a great price. I ordered more!

Date of experience: May 24, 2016
California
1 review
1 helpful vote
Follow Harris J.
Unfollow Harris J.
Send Message
Share Review
Report Review

This suit is a little small as also noted in the other reviews, but is very cute and has full coverage for those little areas us girls prefer to have camouflaged or hidden! The rouching in the tummy area is probably the best feature and makes the suit very flattering.

Date of experience: May 24, 2016
California
1 review
0 helpful votes
Follow carter C.
Unfollow carter C.
Send Message
Share Review
Report Review

Perfect fit
May 28, 2016

Love the style and there is support where needed. Its nice being able to get cute bathing suits in larger sizes. Followed the reviews and sizing chart when I ordered and it worked out great.

Date of experience: May 24, 2016
S L.
California
1 review
7 helpful votes
Follow S L.
Unfollow S L.
Send Message
Share Review
Report Review

I ordered a bathing suit from them and within a couple of hours I emailed them asking them to cancel my order. Before the item was even shipped ( it was over the weekend), I cancelled it. I asked them to credit me back, and they said they will have to charge me a "fee" for cancelling. This is not even stated in their policy. They took my money and didn't even send the item. I made the bank aware of my situation. They should not even be allowed to do business in the US. They're only good at cheating their customers!!!! STAY AWAY FROM THESE PEOPLE.

Date of experience: May 24, 2016
Rotita R. Rotita Rep
over a year old

Hi
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. Our customer service will help to cancel the order if it's not sent out yet.
A 100% refund will be issued, please understand and can you please remove this review after you receive a refund?

New York
1 review
0 helpful votes
Follow Kristy S.
Unfollow Kristy S.
Send Message
Share Review
Report Review

"Customer Service"
May 26, 2016

Ordered something according to their exact size chart... when it came and was not in those measurements naturally it didn't fit. When I asked for a full credit (on their website, not a return payment) to return the item I bought and get something else they offered me 15% of what I paid for it. WHAT A JOKE. That's what they call "customer service," they rob you and their stuff is sub-par anyway. I will never purchase from them again and you shouldn't either.

Date of experience: May 24, 2016
Rotita R. Rotita Rep
over a year old

Hi Kristy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,

Texas
1 review
0 helpful votes
Follow Barbara G.
Unfollow Barbara G.
Send Message
Share Review
Report Review

Never again
May 26, 2016

Worst online shopping I have ever encountered. Took my money instantly but 2 1/2 wks later, I still did not have merchandise. Sent complaint to PayPal and received email next day stating they were shipping bathing suits & cover up. After purchase, it took 3 wks to receive items which did not fit so I tried to return them. They offer you 60% of purchase price or advise you to give it away or try to sell it online to someone. NEVER have I heard of such a ridiculous return policy so I threw away $62.

Too bad they aren't up front stating their clothes are made and shipped from overseas. Would be nice to place country of origin on website with warning that they do not refund 100% of purchase. SCAMMED AND CHEATED.

You better believe PayPal will hear of this and the need to ban this company from selling in the US.

Date of experience: May 24, 2016
Rotita R. Rotita Rep
over a year old

Hi Barbara,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,

New Jersey
1 review
1 helpful vote
Follow Holland V.
Unfollow Holland V.
Send Message
Share Review
Report Review

After a lot of conversations with Rotita, we came to an agreement that I keep my entire purchase (a number of items' sizes were way off -- there seems to be no standard "medium"), and a 30% credit was issued to offset my expense. Shipping for a refund would have been unaffordable (like $70!) so I'm keeping my purchases and will donate the ones that don't fit. The ones that do fit are bargains. For their inexpensive price tags, no one can expect couture, and many Rotita items are fun pieces that have a place in one's wardrobe. So I say, don't expect great quality or accurate sizing, and understand up front that doing a return for a refund is next to impossible... but you can negotiate a rebate, so all is not lost.

Date of experience: May 24, 2016
Rotita R. Rotita Rep
over a year old

Hi Holland,
We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund.
Almost all reviews were written by real customers. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.

California
1 review
5 helpful votes
Follow Domina S.
Unfollow Domina S.
Send Message
Share Review
Report Review

I never write reviews, so if I'm writing one, it means the experience was pretty bad.
I ordered a swimsuit in March and it's now the end of May.
When I contacted them inquiring about my order last week (2 months later), their response was "have you check your mailbox" (I included how they spelled)
I couldn't believe it. Of course I've checked my mail since March!
When I asked for my money back they wanted me to wait another week. I told them that I leave for my trip in 6 days and I just want my money back. Their response was "we don't have control over the shipping. Please understand." I never received my package... how can they not understand MY situation.
Clearly they care more about themselves than their customers. And yes, they do have control over how they ship because I've never had this much of an issue with online ordering. Ever.
I asked again for my money back And based on the reviews, I'm guessing that's never gonna happen.
**they messaged me telling me that they received my order and offered a 60% refund off of an order I never received and a product that they confirmed that they have... I don't need to say more. I'm blown away about this scam.

Date of experience: May 24, 2016
Rotita R. Rotita Rep
over a year old

Hi Domina,
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

GB
1 review
1 helpful vote
Follow Tina F.
Unfollow Tina F.
Send Message
Share Review
Report Review

So Sexy
May 26, 2016

Love his bathing suit. Got a 4xl. I weigh 200lbs and am 5'3". Fits perfectly and the retro style is so cute.

Date of experience: May 24, 2016