business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Washington
1 review
1 helpful vote
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I love this dress
July 28, 2016

I love this dress. The material is great and it fits true to size. I have ordered 3 different colors and I'm happy with all of them. I get compliments each time I wear one. They don't look cheap since its a thick material which I love! I really loved this dress! It's super cute on. Really cute! I will be purchasing another one soon!

Date of experience: June 26, 2016
Ohio
1 review
9 helpful votes
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You guys SUCK you show all these nice items but when we get the product it's nothing like the picture I will never order from you AGAIN YOU ARE MISLEADING AND I WILL BE CONTACTING THE BETTER BUISNESS BUREAU AND EVERYDAY OF MY LIFE I WILL PUT ON ALL SOCIAL MEDIA HOW MUCH YOU SUCK AND WARN PEOPLE NOT TO BUY YOUR PRODUCTS! I ORDERED A WHITE JUMPSUIT BUT RECEIVED A WHITE MESS SUIT NOTHING LIKE WHAT YOU ADVERTISED!

Date of experience: June 25, 2016
New York
2 reviews
3 helpful votes
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Scam
June 27, 2016

Don't purchase from this Company
They say they ship your merchabdise and it goes to a different address. In order to get it back you have to pay shipping cost again. If you want a refund they defuvtvshipping cost. Why should I pay for thrre mistake. Scam Company don't butly from them.

Date of experience: June 25, 2016
Tennessee
1 review
5 helpful votes
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How these people been reported to their government

Date of experience: June 24, 2016
Australia
1 review
3 helpful votes
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Horrible dresses - loads of loose threads, huge over-locking stitches on the hem, bulky seams and poor fit, despite using their size chart. The dresses do not look like the picture. When I asked for a refund, they asked had I considered the price of the garment, As if that makes it OK for them to send shoddy items. They argued that some customers have high standards. I've bought clothes for less and not had an issue, and they were also made in China.

The shipping time was poor for "fast shipping". The tracking number I was given didn't work (because they get cheap shipping. When I asked, they just told me wait and then when it still didn't work, they said I should cancel the order myself. I'm sure they must make a lot of their profit on return shipping cost that they withhold from you if you do manage to get a refund out of them. They will only give you a 60% refund because they keep the other 40% to make up for their shipping costs.

Eventually they told me they would give me a $6 credit to my account for future purchases. There sure as hell won't be any of them. These people are total rip off merchants!

Date of experience: June 24, 2016
Florida
1 review
3 helpful votes
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Ordered a bathing suit, when it got here, the top wasn't finished, the bra was only attached at the back. When I contacted them they want to charge me return shipping and only 60% of what I paid, this is damaged merchandise. DON'T ORDER!

Date of experience: June 23, 2016
Singapore
1 review
0 helpful votes
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Well made and well cut
June 27, 2016

I feel very lucky to find this site, as their clothes fit plump girls as well. The items are well made and well cut, you can be beautiful and cool in the clothes without losing weight. I feel more confident and proud of myself. I long for a online shop like that, and Rotita meet my needs.

Date of experience: June 23, 2016
Singapore
1 review
2 helpful votes
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I am really grateful that the price is so friendly to us students. To be elegancy and decent is not expensive anymore, the items on Rotita are made of good material, true to size, and always arrive on reasonable time. Wearing the items bought from Rotita, I become a head-turner girl on campus. Thanks Rotita.

Date of experience: June 23, 2016
Washington
1 review
0 helpful votes
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Very happy with this purchase.
June 27, 2016

The package arrived as stated. It did take 2 days. I was sent via USPS. It was left in my mailbox and tracking info was updated when the package was delivered. I paid the fast shipping and it was worthwhile.

Date of experience: June 23, 2016
GB
1 review
4 helpful votes
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Rotita should have been stopped, their business is ILLEGAL as they take money from us for their rubbish products and not provide with refund in any circumstances. I am another customer ordered a top but never received it. When I asked to return my money they simply stopped emailing me.

Date of experience: June 23, 2016
Illinois
1 review
7 helpful votes
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Horrible.
June 25, 2016

Please stay away from them. Their clothing doesntvmatch what you recive and their setvice sucks. I ordered clothes over a month ago and put them in expedited shipping and i did not receive them. I have been going back and forth with them over a month now to get a refund and nothing is happening. They ate scammers and i urge to save your money and stick to the stores you know.

Date of experience: June 23, 2016
GB
2 reviews
4 helpful votes
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I finally received a refund onto my credit card after 3 months, so am pleased to say my issue is resolved.

I ordered a dress and a swimsuit and 3 months later am fighting for a refund.
The dress was really badly made and sized. They sent completely the wrong swimsuit. I had to fight with them to get a returns address, they suggested for me to sell the items on ebay myself! They have been so slow and unhelpful.

I paid for a return parcel to China and now they refuse to refund me as they say that they didn't receive the returned items. They still try to offer only a partial refund.

What Scammers!

Date of experience: June 23, 2016
California
1 review
0 helpful votes
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It fits perfectly
June 25, 2016

I ordered a gorgeous pink sequined halter dress form this site, and it is just beautiful, even better than the pictures! The detail is stunning, it fits perfectly and it was such good value. Free shipping, and arrived pretty quickly too. Highly recommend this site, I'll definitely be back!

Date of experience: June 22, 2016
Washington
1 review
0 helpful votes
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Clothes are cute
June 25, 2016

I am in love with rotita.com! They always have amazing sales going on and adorable clothes for every occasion! All their clothes are cute, classy, and there is such a wide variety of options for every girls style

Date of experience: June 22, 2016
Minnesota
1 review
4 helpful votes
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Poor Quality!
June 24, 2016

I ordered a jumpsuit. The material was curtain-like. It did not stretch at all. I should've searched reviews before I purchased. Didn't even bother to return after they blocked/removed my comment from facebook. I donated it to goodwill. Learned my lesson.

Date of experience: June 22, 2016
California
1 review
5 helpful votes
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Dissappointed
June 23, 2016

I order four tops from Rotita before I read the reviews, unfortunately. I received them in a timely manner; ordered June 5 and received June 20. Their size charts must be for small people because normally I wear a medium and with Rotita I needed and XL. When I received the tops I noticed the material was fairly thin on all but one. They barely fit me in an XL. The one tank top I ordered is a thicker material and a little large on me. However, I didn't know that to return anything you have to pay $3 each. So I will keep them and make them work.
They also don't have any washing instructions on the garments. I will not be ordering from them again. I usually buy from Kohls where I can return items to the store. In response to this post, a representative from Rotita sent me an email apologizing for the experience and offered to refund me 100% if I would send back the items with a tracking number. My items cost $69.00. The post office said it would cost $65 to send them back to China. This is a scam and is happening often according to USPS. I have filed a dispute with my charge card.

Date of experience: June 21, 2016
Ohio
1 review
6 helpful votes
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Horrible
June 23, 2016

I ordered swimsuits and have created multiple tickets and I have never received a response! And my tickets are never created. Horrible customer service

Date of experience: June 21, 2016
Oklahoma
3 reviews
6 helpful votes
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Terrible!
June 23, 2016

I ordered a swimsuit from here it didn't fit my daughter. So I keep emailing them asking for an address to return this item and they finally responded with this "These are Asian size clothes and it tells you on the catalog have you ever tried looking at it" when they were supposed to send me their address for a return. I have emailed, emailed, did research online there is no address to be found to return an item. If it's Asian sizes then WHY are all the women on the sites BIG AMERICAN WOMEN? Please stay away do not order from them. I am going to try to get in touch with consumer products and have them removed from the web for advertisement. This is a SCAM people!

Date of experience: June 21, 2016
Texas
1 review
0 helpful votes
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Finding treasures
June 23, 2016

We are always so impressed with the quality, designs and craftsmanship of the products. If we have had any questions or issues, the Customer Help has been dedicated to giving speedy, satisfying solutions. We are so happy to treat ourselves to some beautiful treasures that are affordable.

Date of experience: June 21, 2016
New York
1 review
7 helpful votes
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Never ever ever order from these people. Whoever running this site is a scanner and needs to be stopped from taking people money... I ordered swimwear and clothing in February trying to get ready for vacation received it in April. When the trash arrived to me nothing looked like it looks on their website. Very cheap clothing and fabric too small looks like they gave a bunch of kids some fabric thread and needle and told them to go for it... Very poor quality I wouldn't waist another dime on these people ever. Long story short I ended up having to rush and buy swimsuits and stuff for my vacation when I thought I already had that taken care of. These people are scam artist! I wish I could upload pictures of the junk I received...

Date of experience: June 20, 2016