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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
China
1 review
0 helpful votes
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Great Lightweight dress
August 1, 2016

This dress is a slinky jersey material, that hugs your curves while being figure comfortable. The only note is that it is a bit thin, and because much of the dress is white, a slip may be required. I do not wear one, but I have to choose the color and lay of my undergarments very carefully when I wear this dres to be able to get away with not wearing a slip.

Date of experience: June 30, 2016
Florida
1 review
10 helpful votes
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DO NOT BUY FROM THIS COMPANY! There is NO "easy 30 day refund policy " its all a scam! I was very careful and measured myself to be 110% to get the right size and what i got in the mail is something that would barely fit my 9 year old daughter! After arguing back and forth for weeks they wouldn't take my item back and didn't want to give me my money back they wanted to give me a $6.00 refund when i spent $22.00 or 20% off my next order SCAM!

Date of experience: June 29, 2016
Hong Kong
1 review
0 helpful votes
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Great site
July 2, 2016

I actually love this site! Considering that the merchandise comes from so far away, the only drawback it the delivery time. But overall, whenever I purchase from Rotita, I am always satisfied with what I get. The quality of the merchandise I've gotten so far, is exactly as expected and I could not be more pleased. I definitely recommend Rotita.com!

Date of experience: June 28, 2016
Canada
1 review
2 helpful votes
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Just what I ordered
June 30, 2016

Ordered a bathing suit and a dress. The sizes are very true to size. Everything fits the way it should. Plan to place another order.

Date of experience: June 28, 2016
California
2 reviews
10 helpful votes
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WORST EXPERIENCE
June 29, 2016

I'm a VERY understanding and easy going person who NEVER writes reviews. However, I felt the need to warn people. I saw this adorable shirt I fell in love with. I ordered it and paid for a speedy delivery as I wanted it for my vacation. I realized a few weeks later as I was preparing for vacation that... hmmmm... still no shirt?! So... I went to contact them. No contact info! You have to send an email and they will "respond within 24 hours". Lies! No one ever contacted me and I still did not receive my order nor a phone call! Huge scam! Please do NOT give them your info or buy anything from this scumbag company.

Date of experience: June 27, 2016
Singapore
1 review
0 helpful votes
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Professional
July 29, 2016

Good quality products. The customer server is helpful and yes they deliver your product on time this is my third time shopping on this site and I will recommend them to anyone who is looking for good quality products on low cost.

Date of experience: June 27, 2016
Singapore
1 review
0 helpful votes
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Excellent service
July 29, 2016

Let me start off by saying that I don't usually order stuff online but if every store was an easy as using this one then I would easily change my tone there's a lot of things to pick from in there pretty much all of my budget the clothes I ordered this is very nice and comfortable the shipping was very fast all in all I would say that this website is excellent

Date of experience: June 27, 2016
Singapore
1 review
0 helpful votes
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Fast Delivery!
July 29, 2016

Last week I placed the order on Rotita and got the product on time. Well, I was not expecting that they will deliver the dress within 4 days. Anyway, the quality of the dress was good enough at that price. And will love to recommend Rotita to all.

Date of experience: June 27, 2016
Singapore
1 review
0 helpful votes
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Amazing Products!
July 29, 2016

I am happy to say that my ordered dress is fully perfect. I got the dress absolutely in time. I want to thank them who conduct the business. The dress quality is fine. The dress looks so nice. The finishing of the dress is perfect. The cotton and color also great. No objection from my side. Everyone can shop from here. I am sure that this site is better from others.
I will continue my shopping from this site.

Date of experience: June 27, 2016
Singapore
1 review
0 helpful votes
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Good items
July 29, 2016

I ordered in rotita many times. The quality of the clothes always makes me happy. The website is one of the stores where almost everything is beautiful and I want to buy everything if I can. I love the design of the clothes. I recommend rotita to my friends. They also think so.

Date of experience: June 27, 2016
Japan
1 review
0 helpful votes
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It's more versatile this wayComfortable, pretty and nice quality. Pockets and a slip/liner seal the deal.

Date of experience: June 27, 2016
Georgia
1 review
5 helpful votes
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I ordered from this place 2 weeks ago, Paid fir expedited delivery and received my order today, Two weeks later, The quality of the clothes and material were horrific, the patterns that i ordered on the website is not the pattern i received with my order, Every pair of pants have to be for a 4"0 woman no offense but im 5"6, the seams on the oants are crooked, the zippers and uneven, the seams are loose, the material is not cotton as stated on two dresses and the overall packaging is atrocious, I asvice anyone who plans to order fro this bootleg $#*! company to run fast, You all can post as many good reviews as you want your doing that ahit internally ans eventually thia $#*! will catch up with you, You've wronged the right person this time, and i expect a FULL refund from this bogus $#*! business your running.

Date of experience: June 27, 2016
Canada
1 review
3 helpful votes
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I made an online purchase for swimwear on April 30th and have yet to receive my item that I have fully paid for. Upon submitting a ticket to inquire as to where my order is I received a response to give it 1-2 more weeks, which I did and still no swimwear. I contacting them again and was brushed off and asked to wait another 10 days, which I did and I never received my order. At this point I have requested a full refund and have been told by Rotita that they will refund me 40% of my order as they have lost money on the product that they have mailed out. I explained to them that instead of offering free shipping why don't they offer that people can pay for shipping for a proper tracking number from the post office so that you can actually track your package. I give up and would not recommend this company to anyone ever!

Date of experience: June 27, 2016
GB
1 review
3 helpful votes
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Absolutely rubbish
June 29, 2016

PLEASE PLEASE DO NOT ORDER FROM THIS COMPANY! I ordered some tops and a dress from them, the sizes are far too small and the quality of the goods are rubbish. I have been in dispute with them for over a month, emails back and forward, If you want to send your items back it costs a fortune, much more than the original items cost. I have ordered from chinese companies before and never had this trouble. They certainly need reporting and taking there so called advertisement of Facebook. DISGUSTING COMPANY AND SERVICE.

Date of experience: June 27, 2016
GB
1 review
3 helpful votes
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Bought a dress and arrived in the packaging with a large tear in. I took it out, took a photo and sent it using their online complaints form. Several emails and 2 weeks later, here are the shocking options u have been given:

1. I get the damage fixed and they then pay compensation - My arguement was that it should not of been sent faulty in the first place and why should I have to go out of my way to fix a product I ordered
2. They would resend a new product but I would have to pay 40% shipping fee - Again, an option where I am at a loss for them sending faulty goods in the first place
3. They would give me 30% compensation but only in store credit - why would I be using them again when I have had all this issue returning one / my first product
4. I would be able to return the product but they reccomendations I don't as it will cost lots to send back - again, I am at a loss

I am still currently working on them. I doubt I will get much further. I am glad that I not purchased one item and it was only £20 or I would be even more angry than I am now.

My review: Do not use this company. It is clear they make money from you not being able to return your items. Shocking.

UPDATE: Since writing thus review, Rotita have contacted me and offered a full refund of my product. Clearly writing this review got their attention and worked. Thank you for the member of staff at Rotita for sorting.

Date of experience: June 26, 2016
Minnesota
1 review
4 helpful votes
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What ever u do don't buy from a online company called rotita they are a rip off. I purchased a camo swim suit over 2 months ago they keep giving me a run around. Still no swim suit and still no refund they are a rip off, fraud company. If you see there add on fb... run... do not buy... reporting them to my bank.

Date of experience: June 26, 2016
Hong Kong
1 review
0 helpful votes
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I simply love this dress
July 28, 2016

"I loved this product! The dress fit very nicely. Im a bit busty, so I was worried that it would not fit well. But the material felt very comfortable. I highly recommend this dress! This dress is flattering on everyone and the color is great!
"

Date of experience: June 26, 2016
Hong Kong
1 review
0 helpful votes
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Great Purchase
July 28, 2016

This dress fits true to size. You get exactly what you see in the picture. Expect to look like you... lovely in a great dress. The material for this dress is pretty weighty and course... but of good quality. I'm pretty sure that you'll be pleased with your purchase of this item.

Date of experience: June 26, 2016
Hong Kong
1 review
1 helpful vote
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Really pretty!
July 28, 2016

For the price, this is a wonderful dress!. Would highly recommend to anyone for a great dress for a great value. Looks exactly like the photo. It seems to be of good quality though and I can't wait to wear it this weekend!

Date of experience: June 26, 2016
Canada
1 review
1 helpful vote
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Great material! Perfect fit
July 28, 2016

Great material! Perfect fit! It's well made. And all for a low price! Can't believe how beautiful for the price. I felt absolutely beautiful in this dress. It was very comfortable. But this dress was an EXCELLENT purchase and I am so glad I chose it. All in all I am very pleased with this purchase, and I would recommend this to a friend.

Date of experience: June 26, 2016