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RotitaReviews 10,401

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews

We monitor reviews for authenticity

KR
1 review
0 helpful votes
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I have been using rotita.com for over a year now. They are timely with their deals, and go out of their way to provide examples of how to best take advantage of the deals including my favorite - the subscribe and save posts! Unlike other deal sites they actually respond to comments and if I write in that I am looking for deals on something specific they keep their eyes out. I'm consistently impressed with how much stuff and how many deals this website brings to my attention. I'm a fan! Looking for savings? Look no further. - Great Deals, great service. I definitely recommend rotita.com.

Date of experience: March 22, 2017
Oregon
1 review
4 helpful votes
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Poor quality product. Ridiculous return policy: YOU pay postage to China to receive only 60 percent of purchase price after many step process. Alternate option is to receive a miniscule 15 percent credit for future purchase... NOT!

Date of experience: March 21, 2017
GB
1 review
3 helpful votes
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Dress in different material, extremely poor quality material, dress far too small, terrible cut, returns policy stinks (you are left with nothing after costs), how do they stay in business?

Date of experience: March 20, 2017
GB
1 review
6 helpful votes
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Charletons
March 20, 2017

Stay away from this company! The clothes are sized badly, poor quality and turn out very expensive! They advertise 30 day easy returns which turns out to be absolute rubbish! They don't want you to return anything and only offer you 30% store credit as compensation. You have to pay return postage and as its China that's about £12 ( cheapest) and they offer 40% of original cost which is not worth bothering with! They probably wouldn't refund it anyway! Wish I'd seen all the bad reviews before I ordered, there is nothing on the site to warn you it comes from China and the returns policy is not easy to find! I would not give it any stars at all if there was an option!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2017
Wisconsin
1 review
9 helpful votes
Follow Tom M.
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A review of my transaction was posted earlier. It is consistent the many others' who have essentially identified as a shady predatory internet company --- the epitome of a gotcha operation.

I have a background in math (statistics) and survey work, and find the customer rating pattern shown for Rotita to be very dubious. Ask yourself when and where you ever saw a survey where 49% of those surveyed gave the LOWEST possible rating (one star), and another 42% gave Rotita the HIGHEST (five stars). Thats not how legit surveys turn out, with only 9% giving ratings of in the middle 2-3-4 categories.

Call me skeptical. But also call me experienced with data like this stuff.

The highlights of my experience with Rotita: (1) Order was not acknowledged by then, and no paperwork included with the package. (2) Delivery was 52 days. (3) Garment material not as described (chiffon), and size was not acceptable on either dress. (4) Full refund was denied. (5) Told me if I mailed back to China they would give me a 30% refund --- less than the postage cost --- or I could have taken a discount of 20% on a future order! (6) Suggested I donate the garments to charity -- Yes, they REALLY did.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2017
New Jersey
2 reviews
20 helpful votes
Follow Jamie K.
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I guess 400+ negative reviews was too much for them. Avoid this company at all costs. It's a scam for a poor-quality Chinese clothing company. They have shady policies and terrible customer service that doesn't speak English. I reported the to Pinterest's advertising after they wouldn't refund my money and now I see them on Pinterest advertising the same items as before under "Liligal.com."

Date of experience: March 19, 2017
Wisconsin
1 review
10 helpful votes
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AWFUL
March 19, 2017

They have a ridiculous return policy requiring you to pay shipping to China!
Would absolutely stay away. They vary the name, but the same poor customer service.

Date of experience: March 19, 2017
Wisconsin
3 reviews
24 helpful votes
Follow Laurie G.
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This is another example of the company also known as LuLuGal. Go check the reviews on that company. They are in China and everything about them is bad news. They take your money and send you cheap products. They will only refund your money if you pay to ship it back to China. Their customer service is a joke, virtually non-existent. If you write a negative comment on their Facebook ads, they block you. I fought with them through PayPal and lost my case. I made a complaint against them with PayPal and econsumer.gov. DO NOT BUY FROM THIS COMPANY!

Date of experience: March 19, 2017
GB
1 review
10 helpful votes
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rotita.com
March 17, 2017

Bought a top which after a month hadnt returned opened a pay pal complaint then it eventually arrived quality was so poor its actually unwearable, mailed the company many times but the do not accept return

Stay clear

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2017
GB
1 review
7 helpful votes
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I ordered a cardigan from Rotita which looked beautiful on their website. When it arrived it was much shorter than it looked in the photograph and the cardigan did not fit me, even though I had followed their sizing chart for the UK when ordering. I tried to get a refund but they offered a 20% compensation instead as the cost of postage back to China is so expensive! I am now left with a cardigan of very poor quality, which doesn't fit and its cost me £24! Never will I buy from them again. They must be making a fortune out of people.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2017
New Jersey
1 review
11 helpful votes
Follow dry d.
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The dress is made of 2 different fabrics. Even the style does not match. I told them this was not the dress I ordered. They told me that there is a "slight" difference between the top and bottom part of the dress.
I wanted to return but their refund policy is %60 of price and you have pay for shipping to China. I didn't trust them I have doubts they even return %60.
I just let it go, but beware, don't buy anything from this website.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2017
Canada
2 reviews
11 helpful votes
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Stay Away!
March 16, 2017

Man, I wish I had looked at some reviews before I got seduced by the beautiful pictures!

Here is exactly what I wrote in my email to Rotita:

I got my order today and I am livid. The ONE dress that fits, you sent in the WRONG colour. Not even close to what I ordered. And btw, they look so much nicer in the ads. These are made so badly, horrible - the sleeves aren't even the same length!

The other dress which is the SAME SIZE I can barely get on. HOW DO YOU MESS UP so badly? Both are loose-fitting Size XXL and I USED YOUR SIZE GUIDE -- AND went up a size.

The bathing suit I am scared to try on because I am so upset by the rest of the order and frankly it looks way too big. I think I'm screwed...

I am going to tell EVERYONE I KNOW on social media to never order from you EVER.

Thanks a lot. Rip-off site.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2017
GB
1 review
9 helpful votes
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AVOID LIKE THE PLAGUE
March 16, 2017

Not only inferior quality goods but unfinished items are sent out. I got a jacket with bias all around and the ends were still attached - completely unfinished garment. Also lots of threads still hanging in various places.

They don't accept returns easily. Even when faulty goods have to be sent back they expect the customer to pay for return postage which they will NOT refund AND the customer is expected to post to China (goods come from a UK address!).

Whatever the circumstances (mine is the unfinished jacket so not fit for purpose) they will only offer 60% refund despite the fact that their own returns policy states that full refunds will be given if goods are faulty.

The day after I sent the jacket back I received an E-mail offering me a 25% refund and to keep the jacket (which they had already signed for - I having sent it Recorded Delivery because by this time I didn't trust them to acknowledge receipt without).

My advice to all is to AVOID LIKE THE PLAGUE.

I am STILL fighting for my FULL refund.

ADDITIONAL INFORMATION...

One of the Reviews on this site states that if you pay using PayPal that you get your refund without difficulty. This is not my experience. PLEASE be warned, simply do NOT buy from Rotita. There are many, many honourable catalogues out there from which you can purchase quality items by main and online.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2017
GB
1 review
8 helpful votes
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Avoid
March 15, 2017

Bought layered dress in taupe. Was 2 Shades of brown and was Inferior quality. Frayed at seams and completely Unwearable. Customer service doesn't exist. Do not buy from this website. So disappointed.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2017
Texas
1 review
9 helpful votes
Follow u T.
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The worst, stay away... They will take forever to send you their item and if and when it finally comes, it's a VERY cheap version of what they advertise on their website.

There is no such thing as a return policy (no matter what they say) YOU WILL NOT RECEIVE A REFUND FROM THEM

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2017
Indiana
1 review
8 helpful votes
Follow Kirsten E.
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I ordered a dress using their sizing - and it is no way near correct. In contacted them to request a refund and a shipping return slip. Since it came from China it would be cost-prohibitive to return, so they gave me a 20% credit on another order. Frankly, I'm probably out the $27 I spent because I don't think I want to try and do business with them again.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2017
GB
1 review
9 helpful votes
Follow Patricia W.
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This is a dreadful organisation and I cannot fatho how it is allowed to go on. There are literally thousands of dreadful reviews from unhappy customers but apart form venting their feelings there is no percussion for an organisation which is little more than appalling.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2017
Georgia
1 review
8 helpful votes
Follow Nataliya L.
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For whatever silly reason, I thought, that sites like Facebook, check their advertisers. That's where Rotita's add showed up & I, stupidly, clicked on it.
When the ordered dress arrived, it was of different material than what's stated on their site.
Of course, returning the item is out of the question as there is no easy way to contact Rotita and cost of shipping the thing back to China will be as much as what I paid for it.
Leaving review on their site is quite impossible as well: you have to be a registered user AND you have to buy an item as a registered user. If you bought the item as a guest, you cannot leave a review using just the order number. If you register, you cannot use the order number that is not associated with your newly registered ID.
This makes me think that most of the reviews on their site are fake.
Conclusion: I have been duped!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2017
North Carolina
1 review
10 helpful votes
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This company deserves ZERO stars. The website shows one thing and when item arrives, just like the other reviewers here, the item is NOT what was ordered. Rotita offers partial refund and you keep item. NOT ACCEPTABLE. Wish I'd read the reviews. Terrible company. Wish I'd known before I ordered this was a Chinese company. I'm disputing with paypal and my credit card company. ROTITA is a scam- DON'T BUY!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2017
GB
1 review
5 helpful votes
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Everything the other reviewers say here is true. Wish I had read them before ordering! Have learnt the lesson not to trust reviews from a company's own website. The first time I have been scammed like this online. I will definitely be more vigilant in future.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2017