business logo of Rotita

RotitaReviews 10,401

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
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Washington
1 review
0 helpful votes
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Love Rotita!
April 13, 2017

The garment bought from Rotita is very nicely. Constructed with good fabric and it is not thin like I was afraid it would be. I have got a ton of complements from my friends!

Date of experience: April 12, 2017
California
1 review
0 helpful votes
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Five Stars
May 14, 2017

I like to buy many clothes from Rotita. This site alaways do many promotions and I can get many beautiful items at reasonable prices. I would like recommend to my friends.

Date of experience: April 12, 2017
Washington
1 review
0 helpful votes
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Happy with my purchase
May 14, 2017

I would like to say that by far the services from Rotita is best that I have ever made.The material is very nice and the color is perfect. Very flattering also.

Date of experience: April 12, 2017
California
1 review
0 helpful votes
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Awesome buy!
May 14, 2017

The service from the company is fantastic.It took the maximum time allotted to arrive and the items are wonderful and comfy. I love them so much! I have had many people tell me how pretty it is.

Date of experience: April 12, 2017
California
1 review
0 helpful votes
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It was such a hit.
May 14, 2017

Rotita is my favoritest online fashion store, The materrial is super soft and extremely comfortable. I really love wearing them and now I can't wait to get another. Best choice.

Date of experience: April 12, 2017
KR
1 review
0 helpful votes
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Rotita is a very popular online fashion store, with a wide range of fashion womens clothing at lowest and reasonable price. I would like to recommend this site to all my friends and friends.

Date of experience: April 12, 2017
KR
1 review
0 helpful votes
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Exactly what I was looking for.
May 14, 2017

Products come on time in perfect condition. Size guide is a really big help! The sizing is perfect and the material is excellent. I am very happy and would order from here again.

Date of experience: April 12, 2017
KR
1 review
0 helpful votes
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Very satisfied buy.
May 14, 2017

I enjoy every shopping experience so far with this company. Good quality and exceptional customer service. I promise you that you will not regret it if you buy at Rotita.

Date of experience: April 12, 2017
Texas
1 review
5 helpful votes
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Dont buy
April 12, 2017

It has been over 6 weeks since i ordered two shirts
They have not arrived

The company will not respond to my emails... they must be a scam... I am canceling my CC charge today

Date of experience: April 12, 2017
California
3 reviews
8 helpful votes
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Bad customer service!
April 12, 2017

Where is the item I ordered, you deducted the money out of my paypal account but I still haven't received my swimsuit. From the reviews I'm reading, you are not a very reliable company. I will never do business with you again! Wish I would have read the reviews before placing my order with your company.

Date of experience: April 12, 2017
Minnesota
2 reviews
8 helpful votes
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Never Again
April 12, 2017

This Company has had my payment since April 1,2017. They are still processing my order. They tell you after payment, that some of the items you order are still being manufactured. What in the Hell does that mean? Please don't make the mistake I made by ordering from this Company. Very unprofessional. #you'vebeenwarned

Date of experience: April 12, 2017
Canada
1 review
7 helpful votes
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THESE ARE SCAMMERS
April 12, 2017

THE SELL CRAP- WHEN U WANT TO RETURN THEY MAKE IT VERY DIFFICULT- THEY WILL BEET AROUND WITH THEIR TICKET SYSTEM AND IN THE END THE OFFER A CREDIT TO USE FOR FUTURE ORDERS! THERE IS NO REFUND - THE COST OF SENDING BACK TO CHINA IS ALMOST EQUAL THE AMOUNT PAID FOR THE GOODS. SO DON; T WAST TIME. NEXT TIME, BEFORE BUYING, ASK FOR THE RETURN ADDRESS.

Date of experience: April 12, 2017
Nevada
1 review
7 helpful votes
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Don't bother
April 12, 2017

Ordered an item in February. Contacted Rotita Customer Service in March because the tracking appeared stuck in Los Angeles for 2 weeks. Efforts to get any help from customer service was wasted. I contacted USPS and was eventually contacted by a post office rep to learn that the package was addressed to my name and city only--no street address. They were taking steps to return the package to China. The item was finally delivered in April. The quality of the product is cheap but given my experience, not worth the hassle of a return.

Date of experience: April 12, 2017
GB
1 review
8 helpful votes
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PRETTY AWFUL
April 12, 2017

I bought several items for summer as they looked to be nice materials and simple patterns, the sizing seemed straightforward and understandable. When they arrived the sizes were probably 5 sizes too small... so beware and don't believe the size charts. They obviously just made them up!

Date of experience: April 12, 2017
Japan
1 review
1 helpful vote
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The delivery is quick
April 12, 2017

The measurements on their site are true to the sizes of their items. I take a true size 10, ordered an L, what came was the same great, soft, dress I saw online.

Date of experience: April 12, 2017
Japan
1 review
1 helpful vote
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Custome services are good
April 12, 2017

There are so much clothes to choose from and everything is so trendy. Free shipping everyday and easy return everyday!

Date of experience: April 12, 2017
Japan
1 review
0 helpful votes
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I love Rotita for their prices is cheap while the quality is really good. They also have free shipping in all products. I can not resist a deal like they have.

Date of experience: April 12, 2017
Hong Kong
1 review
0 helpful votes
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I find the prices to be resonable for the quality and shipping is fast and easy. I feel very comfortable shopping on this site.

Date of experience: April 12, 2017
China
1 review
0 helpful votes
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Great store and website. My daughter shops there and likes quality products. If she doesn't like it, she can get an exhange or refund, no questions asked! Thanks.

Date of experience: April 12, 2017
GB
1 review
0 helpful votes
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The free necklace was absolutely gorgeous, I was extremely pleased with it. The dress however was just average. It was gigantic, but that is partially my fault because I must have ordered a size to big for me. The quality of the dress was extremely good though, there were a few frayed edges, which I cut off, and wrinkles (which can be easily ironed out). The colour was quite similar, but the length was extremely long. Taking into account that the price was only £9, it is great value for money and the accessories I received are very good quality. Shipping took one week and a few days, which was acceptable so overall I am pleased (even though I will not be ordering from this site again)

Date of experience: April 12, 2017