I too have ordered garments from the Rotita on-line catalogue. I ordered XXL to be sure they would fit and when I received the garments they fit too small... usually use XL. Filled out a ticket at least three times now asking for refund, return the garments to exchange, something... but it's been a month now and still no service on their part... they charged my credit card and they got paid and I'm left with $110.00 worth of 'stuff' that is not useable... very sad :(

I got caught in this company's web by a 'flash ad' that made their clothes seem beautiful at very low prices. Foolish me! Two of the three XL dresses I bought just fit my trim, 4'10" daughter in law. Another dress was not the cotton gauze it appeared to be in the picture. When I looked into returning the items, I found that the website gives no useable contact info to help return items. The only option given was to "make a ticket". When I 'made a ticket', the site would not accept my order number as valid. The phone contact number given was a recording stating that I had dialed the wrong number. In the end, I replied directly to an email the company sent 'welcoming me'. I complained about their business practices and after several days of email exchange I was told the following:

"Here are the return instructions if you want to do a return:
1. You can only return through post office and you need pay the postage yourself
2. We will issue a full refund of the item price in 7 working days after we receive the returned order.
3. you need put your order number on the package
4. Return address is: Fang En (Tel: *******6409)
Room2092, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, *******, China
5. Please send us the tracking info (tracking number or picture of the receipt of return postage) of the returned order after you do the return."

I have looked into doing this and the cost of returning these dresses to China will be almost as much as I paid for them.

Don't get caught in their web!

I purchased two shirts from Liligal.com. Their site states that it ships 1-3 business days and easy returns. After months of waiting for my clothes I got on their site to review my order and it said I had never purchased anything. I finally looked up my order that I had saved and entered in the purchase order and it came up. The clothes eventually showed up but the quality was horrible. The stitching on the shirt was inferior in every way and the material was not what was pictured. The second shirt I received was so small that I couldn't even get it over my head. I bought a large and I normally take a small to medium. My head size is only a 6 7/8, but it still wouldn't go over my head. When I held it up to me I could tell that the size was way off. I checked their size chart and even went up a size. When I went to return the items there was no place on the website to contact them for return. I emailed them and asked them to help with a return I didn't get a response. When I emailed and just asked them to reply but didn't tell them why I received a reply. They told me that the cost would be too expensive to return the items and it would take a abnormally long time so they offered me compensation in clothes from their website. I told them their quality was terrible and then asked how much money were offering they told me 25% of the price I paid. When I refused and told them to get a return going they countered back with an offer of 30% of my value. I went on their website to send in pictures of the terrible clothes they sent, they told me I couldn't leave a review because I never purchased anything. Don't waste your time with this website. If I could give it 0 stars I would. What a waste of money, and their clothes weren't even a wonderful price. I paid almost $80 for two shirts and a cheap necklace.

I absolutely love Rotita so so so much. I always feel satisfied with my purchases bought from it. Each time when I see new arrival products, I couldnt help my self buying some of them because their cuteness and fashion style.

I had the money taken from my credit card but got no invoice, and i couldn't get in touch with them. Theiwe'll see. If not, r phone number is wrong and their email addresses are wrong. I want my bathing suit. This only happened to me one other time, and i think it was the same people just under a different company, and i never got to talk to someone about black pants i paid for. I finally found a number for rotita and the girl said she'd look into it and email me. If she doesn't, i will tell my story every time their ad comes up.

CRAP QUALITY refund is impossible. Requesting to reset password, they respond with "We don't know your password". The site for ticket submit says my order number is wrong and won't let me submit it. They won't respond to emails. GIGANTIC RIPOFF! DON'T ORDER FROM THEM. Think if they get 25-45$ from everyone they ripoff because its too hard to pursue, they win. Don't give up trying to get a refund! Report to BBB, Yelp, Facebook etc. STOP this fraudulent practice.