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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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They do not inform you this will be shipped from China until you receive a fake shipped email to track. I ordered a swim suit on 4/9/17, I have yet to get an clear answer on where or when it will be delivered, it is now 5/11/17. I cannot track it on the link they sent and have placed a "ticket" to have someone answer my questions. I have received the same answer for 3 weeks, "it is in transit and wait one more week". Abe yourself some money and headache DO NOT ORDER FROM THIS COMPANY.
Purchased a jacket, sizing was wrong, was damaged, counterfeit, not the same as the offer, very expensive trying to send back the jacket to China!
Easly returns, don't believe it. Their is no numbers on items and if you buy more than one item and you take it out of bag you can tell what's what. I did not get any paper work what so ever and did not know how when or where to return items I needed to return. I called the phone number indicated and no one answered. I e-mail and got a ticket number and it's not clear what I was surposed to do. Then the returned e-mail message said that you not to respond. I guess I'm not smart enough to know what to do with the ticket number they keep giving me. This is some way to run a business, I can see why your still in it by the 40 percent you keep on refunds if their lucky to figure out how to decode your return system. My Teachers and Professors would be proud of me because I have beat your system. I will tell you how for 40 percent of?
This company is a scam! Too bad I didn't read the reviews first. Had no idea the bathing suit I ordered was being sent on a slow boat fom China. The bra in the bathing suit was made out of a material stiffer than cardboard. The fit was terrible. No invoice was included, so that it could be returned. I have tried to jump through all the hoops to try and return it, but the company makes it impossible! I am surprised Pay Pal is associated with this scam!
I wish I had read the reviews before I purchased - items looked lovely in the pics but now I realise there are no heads in the photos because they are all young, tiny Chinese girls so sizing for average western women is totally wrong. Took ages for items to arrive, the quality is very poor, sizing is totally wrong - won't bother to send back because according to the reviews which I read too late, I won't get any satisfaction anyway. A very expensive donation to Vinnies I'm afraid.
Do not buy from this company or you will be disappointed.
Highly recommend. Arrived fast. I absolutely love this product in this website. Great customer service.
I have been shopping on this site for many years and have yet to be disappointed. Always gives me great customer service. Quick shipping and great price. They have a huge selection of clothing that's just perfect for work or casual at very reasonable prices.
Awesome store with great sales. I enjoy shopping at this site. One thing I like, if I didn't bring coupons, the check out people find a coupon in the store for me. Good job for this site.
This site is excellent in pricing and customer service. At least where I shop. I love the quality of their products. I love the style of their clothes. I have never had a problem with returns they are simple and easy.
I never heard of Rotita before but my friend refer me to this site when she brought a skirt from them. I was hesitant at first but I ordered a sweater from them and it was even better than I expected. I was shock that it came perfect and good material for such an affordable price. Perfect store for everyone!
Very good online chat service, can help u with any questions! The cloths are nice but just run small in general, so order a size up. Pay attention on the size details in each items, it is not 1 size fits all. GREAT and You cannot missed it!
People, here is the latest news I have gathered. This company is not only awful, it is a bonified SCAM. Here is how it works. You buy a piece of clothing. An awful, miles too small, scratchy piece of fabric in the shape of clothing arrives. You ask for your justified refund. They offer, say, $6.00 OR $12.00 back with a message like, 'Give it as a gift or sell it in Ebay'!' Also, you get no invoice and everything is done in Hong Kong, thats their catch, 'It costs too much for you to ship it back!', they claim. So all you are left is to dispute it and hope that your credit card company covers you. Again, this is a SCAM. Not saying it as if I'm mad, saying it because LILIGAL is a scam. They changed their name once already so buyer beware!
The item purchased did not come close to fitting, although I chose the size carefully according to the chart provided at the company's web site. My choices were to take an $11 refund and a loss of $15, or return the item to China. I chose to take the $11 so I don't have to deal with these people any more.
This is the worst company I have ever purchased anything from. I ordered 2 tops when i received them they were such poor quality. I emailed them and the response I got was this is why the clothing is afforadable. I tryed returning but the cost to return was more than the purchase. I but a stop on my credit card and Rotita waited 4 months to respond back and they got the charge to go thru. So now it's past the return date and I can not send them back. I WILL NEVER BUY FROM THIS COMPANY AGAIN!
This is a fraud company. The products are made in and shipped from China. The quality is horrible. There is no way to contact them, nobody answers the phone number provided nor do they respond to online requests. Paypal needs to stop funding this company. It needs to be shut down.
Buyer beware! I wish I had looked up reviews before ordering from this outfit. I had no idea they were located in China, so return shipping costs are huge. The two items I received were garbage - I can't even identify the material, and the "dress" was flimsy weird material with tons of static. Sizing was inaccurate.
The size is way to small. Can't get hold of anyone to return. Took forever to receive the items. I warn everyone not to buy from this company. I probably will never see my money again.
I should've believed the reviews & I didn't & I lost $62 buy ordering 2 dresses online through Liligal. Received these later than promised, fought it out with PayPal & was offered $12 on my purchase. They will not give you a return label-don't even think about sending the items back the price is over $100 in shipping & their add doesn't even show up for a return shipment-post office doesn't recognize the address. Dresses are extremely poor material, they are about 4 sizes to smal & there is no care instructions on them. Whatever you do plz believe the reviews & run away!
This is China based and to communicate with customer service it is via online ticket system. Took 35 days to receive order. Sizing is exceptionally small An XL is actually an XS compared to American sizes. Returns are impossible even tho site states 100% refund. They offered 10% refund! I pushed until I got them to refund 65% as I threatened reporting to BBB, Yelp, and other review sites. Took another month to work thru this refund. Clothing is thin, extra small and no way for returns. Save your $$
Terrible company. Impossible to return item that's cheap and nasty and bad fit. Total scam and shouldn't be able to advertise in the way it does.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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