business logo of Rotita

RotitaReviews 10,401

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
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California
3 reviews
37 helpful votes
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Thank you users for posting your experiences! Not going to order a damn thing. Keep up the good work site jabber.

Date of experience: May 6, 2017
New Jersey
1 review
10 helpful votes
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Terrible
May 6, 2017

Wish I had looked at the reviews before ordering, luckily my order was only one item, ordered it over a week ago and their website says shipment sent within 3 days. I have learned a good lesson and will never from this site again!

Date of experience: May 6, 2017
Michigan
1 review
15 helpful votes
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I am so happy I decided to do a google search on this company. Thank you so much for saving me the money and hassle of buying from this company. You guys are a life saver because I really can't afford this kind of scam. Thank you again!

Date of experience: May 5, 2017
North Carolina
1 review
9 helpful votes
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It is terrible to try to navigate their system. I am trying to get return autorization for 2 bathing suits. I dont think i should have to pay to return this merchandise. Wish i had read the reviews. It was my first time ordering online and may be my last. Hope the suits taste good cause i may have to eat them! Lol!

Date of experience: May 5, 2017
Texas
3 reviews
0 helpful votes
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Wrong item
May 5, 2017

Ordered 2 different sweaters. One yellow and one gray. But received one type of sweater in two different colors. One sweater ordered was suppose to be a bright yellow. But got a different sweater in a mustard yellow and it's the same as the gray one I ordered. Customer service seems to refusing to answer me. Haven't heard one word back.

Date of experience: May 5, 2017
California
1 review
15 helpful votes
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I'd give them a zero if it were an option. I can't believe Microsoft has a link to get you to order things that won't fit and can't be returned.

Date of experience: May 5, 2017
Michigan
1 review
8 helpful votes
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Placed order
Order in transit 3 weeks later
Will not order again
Afraid this is a facebook ripoff
Really unfortunate and shameful that they do business this way

Date of experience: May 5, 2017
North Carolina
1 review
8 helpful votes
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Bought a tunic in a HUGE size since their size chart shows that you have to. It was still too small. Was told I could order a larger size and simply send the smaller one back. The second one fit perfectly and the fabric and workmanship seem fine. But I guess they know that no one will return an item when the shipping cost to China is higher than the cost of the item. (It also took four tries before I could get a return authorization.)

Date of experience: May 5, 2017
Washington
1 review
8 helpful votes
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What a disappoment. I threw the stuff away. Cause I couldn't send it back to China. Be aware no customer service!

Date of experience: May 5, 2017
GB
1 review
11 helpful votes
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Poor Quality, bad sizing, bad customer service falsely state they have 30 day easy return policy but don't give you geographical address when you want to return an item,
Phoney Chinese company that pretends to be European by pricing in Euro\s and US dollars.

Date of experience: May 5, 2017
Tennessee
1 review
10 helpful votes
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Thanks
May 5, 2017

Thanks for the information. I wanted to order a few of the outfits advertised but no thanks - don't need the headache. Thanks for your feedback!

Date of experience: May 5, 2017
KR
1 review
2 helpful votes
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This website is the best
May 5, 2017

This website is the best, I love it so much honestly amazing prices and great quality. I only started shopping there recently but it's amazing. Their sizes are accurate and quality of the clothing is great!

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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Reliable Place to Shop
May 5, 2017

This is a reliable place to shop for stylish clothes at discounted prices. I have shopped here on many occasions, and I have always been happy with the items and customer service.

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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Love the T Shirt
May 5, 2017

I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great.

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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Suits
May 5, 2017

I just wanted to give a shout out to this site. Incredibly quality at fair prices. Really so pleased with several suits I've purchased. Excellent customer service as well!

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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My Dream Store
May 5, 2017

Absolutely love Rotita website- always plenty of beautiful clothes, the best deals around and their team is always super helpful when I need any assistance. Love, love, love.

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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Great International Orders
May 5, 2017

I am a regular international customer. Customer service is efficient and helpful. Also, Shipping is reliable and quick.

Date of experience: May 5, 2017
Ohio
1 review
6 helpful votes
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Rip-off
May 4, 2017

Trying to return several items & am running into same problem as I have now seen from so many others. Unable to put my order number in in order to get return authorization. Phone number given no one answers. Totally frustrated with this company!

Date of experience: May 4, 2017
Florida
1 review
5 helpful votes
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I placed my order 3 weeks ago ans still nothing recieved. When I ordered you said once money recieved you would ship. Still nothing

Date of experience: May 4, 2017
Florida
1 review
12 helpful votes
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Beware
May 3, 2017

I really wanted to place an order but read the reviews of your site and I got very scared because they are saying awful things about you and you didn't even try to answer by apologizing to your customers and try to fix the problems... that says a lot about the kind of business you run and your character!(

Date of experience: May 3, 2017