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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Ordered 2 tops unable to send 1 back which was not even the same top I ordered was charged double for my order and is impossible to get to speak or contact anyone. This is clearly just a dishonest money making scam cheap (or so they advertise) flimsy products... please think twice before throwing your money away to these scammers!
I bought two items asking about returning them both they emailed me back saying I need the sku # or I can keep the two items at they would refund 40% well if it doesn't fit that still doesn't work, I wear a size 4-6 dress and the sleeves were very tight. I could exchange the items but I would have to re buy the items first then they wod refund the money with that being said it's way to much drama and they still have't sent me the address to return the items... I sent back and email with info. And now no response... That was wasted money but Im glad I didn't re buy the items SMH
Update the company sent me the return address. I will rerurn the item but won't re buy UNTIL I get my rerund to make sure they do as they say on my refund.
I ordered a house on May 23rd and have not received it. I submitted a ticket but haven't heard a word from them. But they got my money! What a rip off! Wish I read these other reviews first. I would have never ordered from them.
Hello
This is the international shipping, so the shipping is not so fast and i have tracked the status of your order is: 2017-06-11 06:17 STAMFORD, CT 06910, Departed USPS Facility, Your item departed our USPS facility in STAMFORD, CT 06910 on June 11,2017 at 6:17 am. The item is currently in transit to the destination.
Pls wait more about 3-5 working days to get it, and you can track the order through http://www.17track.net/en/track?nums=LW395260253CN.
Any problem, pls connect our customer service
My boyfriend ordered me a coat that I fell in love with from this company. I told him my size according their chart. When the coat came in it was several sizes to small for me. He tried getting an address and return information to exchange the coat and got nothing but a run around. I tried the to get information to exchange the coat and could not get anyone to send me the information needed to exchange the coat. This coat was purchased at a sale price. They wanted us to purchase another coat at full price minus 10% off which was still much more than the original sale price. Their excuse was that it would be expensive to ship the coat back them. I am now stuck with a coat that I cannot wear, exchange or return. I do not recommend this company to anyone or their products. They are only concerned about getting money and not serving their customers. If I could have given them a negative score, I would have!
I thought I finally found a conservative bathing suit. I happily ordered because it looked legit. I received an email receipt and a complaint number if needed. I waited and no product. I looked for a number to call; none to be found. I tried online chat but it lead me to a dead end. The order ID that they gave me in the email doesn't work. They scammed me!
Hello
I have checked your order, we can not respond you on the weekend, pls understanding, and i have checked your order for u, it has been hold on by the customs, so we can resend or refund for u, pls advise
Total fraud! Has anyone contacted the BETTER BUSINESS BUREAU? Tried to contact them on FB as well, they answered me and now they blocked me. Can anyone else comment on their FB pics? I used to be able, now I can't.
I ordered 3 tops and although I ordered them in my usual size they were all majorly too small. The returns process is not clear and although I have sent them a 'ticket' I apparently have to return them at my own cost and where is the returns address?
Never again!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
They have now given me a full refund after lots of emails and correspondence on here. Thank you
Rotita but please review your quality assurance because your garment was unwearable. I will remove the review as requested when people see that they can get there money back if they persist without returning the item... what a waste if money and time when you could have sent a descent item in the first place.
I am sorry I feel people should know their rights in the UK..
Don't buy this rubbish, having a battle to get my money back. They want me to pay for returning a faulty unwearable jacket that is shabby... customer service us so bad. Even PayPal protection does not protect against not returning your item. Never use the s site made in China rubbish..
I purchased a cardigan size large, UK 12 when it arrived it was too large.
I got in touch to find out how to return as there was no address, I saw so many bad reviews about the company I was worried that they would not get in touch with me, but they did, I went to the post office to send the item back but it would have cost me
£15.00 half of what it cost! Liligal messaged me to ask if I had sent it back, I explained what it would cost me, so they have refunded half of the money and I can keep the item. I shall see about getting it made smaller. Excellent customer service.
So I would recommend this company by my experience. Gwen Katchis
Beware! I just had to stop over $400 of fraudulent charges from Liligal Singapore on my charge card! I bought 2 bathing suits, both under $50 each, which I thought (or was lead to believe) came from New York, but in reality shipped from China. Then over $400 of fraudulent charges was placed on my charge card. I'm having it investigated now.
I have order Several times from this COMPANY my clothes come on time and look great... love it keep up the great service.
Only shop at The Rotita for all my dress. I wear talls and The Rotita has the best selection, quality and price. I wouldn't shop
They sent me all great deal buy. And the quality is great. The price is great. I love buy online its so convenient to me. And also they have a great customer service. Orders are quick, no mistakes, returning is easy and I have never had problems with Rotita. Website is easy to order from. Saves me time and money with the great selection of products at reasonable prices.
I was really happy about the things which they have offered. It made my trip memorable! All of their products are first-rate quality. The regular prices are a bit high, but the sale prices are usually below the competition and they have frequent sales. Cost-effective is still very cheap. Would love to go there again.
The fabric is very comfortable to wear, like the clothes of this site, every time will buy a lot. Great material and true to size. Everything was great fast shipping.
I recommend my friends to buy. Product quality is very good, The biggest surprise was the price is very good. It was a great price
Most of style are my favorite, will always support the website. Products are at a very good price and shipping is fast. You can find
I bought two tops from Rotita one is ok but the other is far to small - they are both supposed to be the same size.
I have gone through the refund process but the they will not complete it by sending be the return code.
There is no way of emailing them directly you just end up going in circles
I will never buy from them again and will never recommend them
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Excellent clothing and excellent customer service. I reeeally love Rotita! It is one of the stores where almost everything is beautiful and I want to buy everything! I have been purchasing products here for many months now, and I love the their quaint dress and gowns. Really cool stuff! Recommend to everyone!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards