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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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I have a swimsuit that I ordered and am trying to submit a ticket with the order number that they gave me but now no longer works This company is a scam and I want to know how I can get return a piece of merchandise and get a refund?
Don't bother ordering from this company. They are based in China so you will NEVER be able to do an exchange or return... you're stuck with whatever you ordered.
I guess they think a "one-time" customer is better than no customer at all.
I ordered multiple items. Most were too small, so I tried to return them. First you need a ticket. Good luck with trying to get a "ticket"! I know my way around a website, but this site is a joke. Ended up going in circles. Never got a ticket. I tried to call them. They never returned my call. I put everything I wanted to return in their packaging with a letter. I sent to the "Collection Center" on the return address label. I got an email that they recieved the items, but nothing about my refund. They now have items I returned and my money!
I ordered a swimsuit, the money was taken from my account, and every time I went online to check, it said processing. Now it says cancelled, and due to waiting for payment.
I want my merchandise, swimsuit or my money back!
Dear customer,
I have checked your order is out of stock, and we have refund for u on paypal, pls check
Read between the lines... all you see is 1 star and 5 star which means the 5 stsrs are not true. Believe that...
I discovered this site a week or so after I ordered my swimsuit. I was really hoping I would be an exception like a couple others have posted. No luck. Shipping took about 3 weeks and the suit is way too small and I ordered a size bigger than I usually wear and it still looks like a sausage skin when I tried it on. I am very disappointed bc I loved the style and color of the suit
I tried returning some items, trust me they make it as difficult as possible. I couldn't take it anymore and accepted the 40% refund. This is that a company that believes in good service. Never again!
For those out there frustrated on return... I'm going thru the same, I finally have address and when I googled it, it's a Storage Unit, should I mail it there? Very frustrating
Swimsuit took a long time to arrive-was 4 sizes smaller than indicated by their size chart. Took four days of constant nagging online to get e return address. NEVER AGAIN!
I am already used to buying clothes on Rotita. This is probably my favorite thing that I got in my order.It's quite cute and it's a very soft material. Love Rotita.
Many clothes on Rotita are unique designs. Every time I wear a Rotita dress or coat, I've got many compliments, highly recommend this site.
The size of products on Rotita is based on Asian size and generally it runs small, but it's true to size. You can choose larger one, and I am excited to wear it on our trip to Europe in a couple of days.
This swimsuits from Rotita is flattering and very pretty. I'm so glad I trusted the other reviews and ordered this one in black. A happy shopping experience on Rotita. This swimsuits was a true reward.
I ordered two products at Rotita and I really liked the items. The products are exactly same as it shows in the pictures. Everyday I look forward to receiving my emails, so I can easily find clothes of very high quality.
I live in Southern California and recently ordered a swim dress. It was a very good price and I liked the style. I ordered 2 sizes larger thinking it would run small. After I ordered I looked at reviews and was sure it would not get here until winter and it would be too small. Today I recieved my order the suit is really nice. It is actually a little big. I will definitely order again and I would recommend ordering one size larger. The shipping took approximately three weeks. I used Pay Pal to avoid any billing issues. 6/23/2017
No one will answer the phone number that I found for lili gal! No way to return items ordered! No order number! No email address! What should I do? Please contact me at *******835!
I studied the size chart, measured myself, and placed my order. Then I found this site and figured I was going to either never receive the merchandise or be sorely disappointed when everything arrived because nothing would fit or they would be so trashy I wouldn't want to wear them. Imagine my surprise when I received my items within a reasonable shipping time (about 3 wks and I did e-mail them during that time to which e-mail they promptly responded). Both tops I ordered fit as I expected them to - I ordered Mediums, I'm 5'5" and weigh 105 lbs. I'm skinny. Maybe that's why the items fit. I'm only giving 4 stars because I didn't like how one of the tops looked on me and would normally return it for a refund, but as others have said the cost to return anything is prohibitive (I didn't actually check into it myself), I'm simply going to donate the one top to a charity.
When reading through the positive reviews, I noticed most all of them used broken English, bad sentence structured, or simply the wrong words. Kind of how you would expect someone not familiar with English to write. As this is a China based company, it pretty much supports my theory that the good reviews are generated by the company itself. After reading all the bad reviews, in NON broken English, I'm pretty sure I will pass on ordering.
Dear customer,
Have you make an order on our site?
Here is a website where you can buy women's clothes and accessories. Clothes are lovely. Good fit and comfortable. The purchase system was easy to navigate. I will be buying from these people again.
I have been ordering from here for a long time. Product was good with soft material and true to pictures. It is a pleasure to shop there, you always get what you pay for. Never have to worry about quality.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.