business logo of Rotita

RotitaReviews 10,405

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
This company does not typically respond to reviews

We monitor reviews for authenticity

Georgia
1 review
5 helpful votes
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I have a swimsuit that I ordered and am trying to submit a ticket with the order number that they gave me but now no longer works This company is a scam and I want to know how I can get return a piece of merchandise and get a refund?

Date of experience: June 26, 2017
Florida
3 reviews
3 helpful votes
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COMPANY SUCKS!
June 26, 2017

Don't bother ordering from this company. They are based in China so you will NEVER be able to do an exchange or return... you're stuck with whatever you ordered.

I guess they think a "one-time" customer is better than no customer at all.

Date of experience: June 26, 2017
Ohio
3 reviews
5 helpful votes
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I ordered multiple items. Most were too small, so I tried to return them. First you need a ticket. Good luck with trying to get a "ticket"! I know my way around a website, but this site is a joke. Ended up going in circles. Never got a ticket. I tried to call them. They never returned my call. I put everything I wanted to return in their packaging with a letter. I sent to the "Collection Center" on the return address label. I got an email that they recieved the items, but nothing about my refund. They now have items I returned and my money!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Oklahoma
1 review
3 helpful votes
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I ordered a swimsuit, the money was taken from my account, and every time I went online to check, it said processing. Now it says cancelled, and due to waiting for payment.
I want my merchandise, swimsuit or my money back!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
I have checked your order is out of stock, and we have refund for u on paypal, pls check

California
1 review
7 helpful votes
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Read between the lines... all you see is 1 star and 5 star which means the 5 stsrs are not true. Believe that...

Date of experience: June 25, 2017
South Carolina
1 review
4 helpful votes
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I discovered this site a week or so after I ordered my swimsuit. I was really hoping I would be an exception like a couple others have posted. No luck. Shipping took about 3 weeks and the suit is way too small and I ordered a size bigger than I usually wear and it still looks like a sausage skin when I tried it on. I am very disappointed bc I loved the style and color of the suit

Date of experience: June 25, 2017
Florida
1 review
3 helpful votes
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I tried returning some items, trust me they make it as difficult as possible. I couldn't take it anymore and accepted the 40% refund. This is that a company that believes in good service. Never again!

Date of experience: June 24, 2017
Georgia
1 review
4 helpful votes
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Return item
June 24, 2017

For those out there frustrated on return... I'm going thru the same, I finally have address and when I googled it, it's a Storage Unit, should I mail it there? Very frustrating

Date of experience: June 24, 2017
Texas
1 review
4 helpful votes
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Horrible experience
June 24, 2017

Swimsuit took a long time to arrive-was 4 sizes smaller than indicated by their size chart. Took four days of constant nagging online to get e return address. NEVER AGAIN!

Date of experience: June 24, 2017
Washington
1 review
0 helpful votes
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Nice Material
June 24, 2017

I am already used to buying clothes on Rotita. This is probably my favorite thing that I got in my order.It's quite cute and it's a very soft material. Love Rotita.

Date of experience: June 24, 2017
Texas
1 review
0 helpful votes
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Special Design
June 24, 2017

Many clothes on Rotita are unique designs. Every time I wear a Rotita dress or coat, I've got many compliments, highly recommend this site.

Date of experience: June 23, 2017
Texas
1 review
0 helpful votes
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True to Size
June 24, 2017

The size of products on Rotita is based on Asian size and generally it runs small, but it's true to size. You can choose larger one, and I am excited to wear it on our trip to Europe in a couple of days.

Date of experience: June 23, 2017
Arizona
1 review
0 helpful votes
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Very Pretty
June 24, 2017

This swimsuits from Rotita is flattering and very pretty. I'm so glad I trusted the other reviews and ordered this one in black. A happy shopping experience on Rotita. This swimsuits was a true reward.

Date of experience: June 23, 2017
Indiana
1 review
0 helpful votes
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Great Quality
June 24, 2017

I ordered two products at Rotita and I really liked the items. The products are exactly same as it shows in the pictures. Everyday I look forward to receiving my emails, so I can easily find clothes of very high quality.

Date of experience: June 23, 2017
New Jersey
1 review
1 helpful vote
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Surprised
June 24, 2017

I live in Southern California and recently ordered a swim dress. It was a very good price and I liked the style. I ordered 2 sizes larger thinking it would run small. After I ordered I looked at reviews and was sure it would not get here until winter and it would be too small. Today I recieved my order the suit is really nice. It is actually a little big. I will definitely order again and I would recommend ordering one size larger. The shipping took approximately three weeks. I used Pay Pal to avoid any billing issues. 6/23/2017

Date of experience: June 23, 2017
Oklahoma
1 review
3 helpful votes
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No one will answer the phone number that I found for lili gal! No way to return items ordered! No order number! No email address! What should I do? Please contact me at *******835!

Date of experience: June 23, 2017
Minnesota
3 reviews
1 helpful vote
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SURPRISED
June 23, 2017

I studied the size chart, measured myself, and placed my order. Then I found this site and figured I was going to either never receive the merchandise or be sorely disappointed when everything arrived because nothing would fit or they would be so trashy I wouldn't want to wear them. Imagine my surprise when I received my items within a reasonable shipping time (about 3 wks and I did e-mail them during that time to which e-mail they promptly responded). Both tops I ordered fit as I expected them to - I ordered Mediums, I'm 5'5" and weigh 105 lbs. I'm skinny. Maybe that's why the items fit. I'm only giving 4 stars because I didn't like how one of the tops looked on me and would normally return it for a refund, but as others have said the cost to return anything is prohibitive (I didn't actually check into it myself), I'm simply going to donate the one top to a charity.

Date of experience: June 23, 2017
Indiana
1 review
7 helpful votes
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When reading through the positive reviews, I noticed most all of them used broken English, bad sentence structured, or simply the wrong words. Kind of how you would expect someone not familiar with English to write. As this is a China based company, it pretty much supports my theory that the good reviews are generated by the company itself. After reading all the bad reviews, in NON broken English, I'm pretty sure I will pass on ordering.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
Have you make an order on our site?

Louisiana
1 review
0 helpful votes
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Excellent Site
June 23, 2017

Here is a website where you can buy women's clothes and accessories. Clothes are lovely. Good fit and comfortable. The purchase system was easy to navigate. I will be buying from these people again.

Date of experience: June 23, 2017
New York
1 review
0 helpful votes
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Awesome
June 23, 2017

I have been ordering from here for a long time. Product was good with soft material and true to pictures. It is a pleasure to shop there, you always get what you pay for. Never have to worry about quality.

Date of experience: June 23, 2017