business logo of Rotita

RotitaReviews 10,405

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Love to browse Rotita and occasionally make a purchase. Love the store and products. Always find what I need at a great price. Shopping online is often even better than in store. Great return policy. Everything is top quality and I've never been disappointed.

Date of experience: June 30, 2017
California
1 review
0 helpful votes
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Always Best Choice
July 1, 2017

Dont go anywhere else and just shop at Rotita. Quality and service are hard to beat. I have never had a problem returning and item, even online purchases and never had a problem with them replacing a defective product.

Date of experience: June 30, 2017
Minnesota
1 review
3 helpful votes
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First, these suits run really really small. I ordered up and still didn't come close to fitting. Then they make returns difficult - submit a "ticket", wait for reply, then they offer 1/2 cost refund if you don't return, then you have to ask for an address to return to, then you have to send them a copy of the mailing receipt. (Only cost me $2.66 to return, why would I except a 50% credit for not mailing back?) Not worth the work.

Date of experience: June 30, 2017
Rotita R. Rotita Rep
over a year old

Dear Customer,
It is just the customer service's suggestion, you can reply the ticket and told them you still want to return and then, they will send you the return address directly
Thanks

New York
2 reviews
5 helpful votes
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Scam
June 30, 2017

Please please do mot purchase anything from this site. It took over a month to recieve my order and once recieved, items were poorly made and looked nothing like the pictures.

Date of experience: June 30, 2017
Florida
1 review
4 helpful votes
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I ordered my swimsuits in enough time to get them by the time I left for vacation, paid for express shipping and what a scam that was. The D Cup fit more like an A cup and I still haven't received all of my order and it's been over 2 weeks. Not happy and will be attempting to get all my money back hopefully.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Kentucky
1 review
0 helpful votes
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Amazing Site
June 29, 2017

I purchased many clothes from Rotita. Each and everything looked the same like it is on the site. It also has the most reasonable price and best qualityI appreciate this honestly from their. Highly recommend Rotita.

Date of experience: June 29, 2017
Kentucky
1 review
0 helpful votes
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Great experience
June 29, 2017

I've had a great experience as a seller on Rotita, but also as a very long term customer. I've only had one negative shopping experience to date, and Rotita customer service sorted it out for me and I got my money back.

Date of experience: June 29, 2017
New York
1 review
0 helpful votes
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Love them
June 29, 2017

They are too cool and nice, you can always find something on the website and the sellers are really nice and just so cool stuff the have. I Love it and shop a lot with them. Thanks.

Date of experience: June 29, 2017
Texas
1 review
5 helpful votes
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They are awful!
June 29, 2017

Their clothes are junk, then there is no way to return them!
Do NOT order anything from this site!
I think they are overseas because the only phone number is international.

Date of experience: June 29, 2017
South Africa
1 review
2 helpful votes
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I ordered several items. With a big surprise i received the goods three weeks later. All of it. Very good material. I will defently purchase from you again

Date of experience: June 29, 2017
North Carolina
1 review
0 helpful votes
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Need i say more. Ordered my size... got my size. Two swim suits, fit perfectly... made very well, good quality craftsmanship. Could not have asked for better. Vickie M Austin

Date of experience: June 29, 2017
Maine
1 review
0 helpful votes
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The blouses I purchased are beautiful... Great experience, great clothes, great pricing. I understand some items run small and all the reviews helped me order. I truly wish there were more items for older women and working women. I look forward to the order I just placed today. Thank You Rotita.

Date of experience: June 29, 2017
Pennsylvania
1 review
0 helpful votes
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I absolutely loved everything I ordered! I just placed an order maybe a week and a half ago, and received my package yesterday. The clothing details and model information should help you decipher the size clothing you should order. So again, if you just read, you should be all good. Thanks Rotita! I will be ordering from you guys again!

Date of experience: June 29, 2017
Florida
1 review
0 helpful votes
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Excellent site! It's my fav place to shop. Great quality, great price. You get what you pay for and shipping always on time! This is a wonderful site that I love! It never fails to let me down, and I would definitely recommend for others to come and purchase from this site.

Date of experience: June 29, 2017
California
1 review
0 helpful votes
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Took a while to get items, but really cute! Very inexpensive and good quality and the sizes are true to size! I love it because the size fits me and i love the styles. Good customer service! Customer service was so helpful with my order, gave me accurate information very quickly. I appreciate her help.

Date of experience: June 29, 2017
Pennsylvania
1 review
0 helpful votes
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I love love love this site! This is my first online shopping and I was scared after reading all the negative reviews in this site. I ordered 7 dresses and I loved it. Customer service were very helpful and professional. The clothes on it are very cute and unique I am so glad I found it. Thank you :)

Date of experience: June 29, 2017
Texas
1 review
0 helpful votes
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Happy
June 29, 2017

I read a lot of people's reviews saying their clothes never arrived or took months to do so, weren't the right size, looked different than pictured, etc. Not only did I receive all my order in about a week and a half but everything was exactly as I ordered. Some things fit a little different than I hoped but it is discount clothing and you get what you pay for. All in all I was impressed!

Date of experience: June 29, 2017
GB
1 review
4 helpful votes
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Thieves
June 28, 2017

SHOUKLD BE AN OPTION FOR NO STARS. Liligal sent crap tops at expensive prices, then sent me a return address that was A LIE. They scammed me out of a refund by having an address in China lodged with PayPal, who refused to refund me because I sent the items to the address in America - sent to me by Liligal! DO NOT BUY FROM THESE THIEVES.

Date of experience: June 28, 2017
Florida
1 review
3 helpful votes
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I ORDERED A BATHING SUIT, THE LARGE BOTTOM IS HUGE AND THE TOP IS EXTRA SMALL. REALLY! ITS NOT EVEN THE ONE I ORDERED. LOOKS LIKE THEY GRABBED WHATEVER THEY HAD. ALSO IT LOOKED LIKE SOMEONE ALREADY HAD WORN IT. NASTY. I'M EATING THE COST BECAUSE YOU CANT RETURN LIKE THEY SAY. THEY MAKE IT IMPOSSIBLE TO EVEN TRY. I CLOSED MY CREDIT CARD, WHO KNOWS WHAT WOULD HAPPEN TO MY INFORMATION.

Date of experience: June 28, 2017
California
1 review
4 helpful votes
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I had very very bad experience. Don't pay them. Thanks God PayPal was involved and that's why I survived. They may be a fake company. Be care full they wont return your money easily. They never response. They don't ship item as they describe.

Date of experience: June 28, 2017