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RotitaReviews 10,408

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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Minnesota
1 review
7 helpful votes
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Ordered a blouse August 9th. As of September 1st have not received it. No answer to several emails. No phone number listed.

Date of experience: September 1, 2017
California
1 review
6 helpful votes
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I will not do business with this company again! Was unable to return merchandise because I could get in touch with them for the return materials. No response to email; no way to contact by phone. Paid through Paypal and PayPal totally failed to follow through on their commitment after I finally was able to return the items at a cost of $22+ by refusing to accept my verification of return!

Date of experience: August 31, 2017
Texas
1 review
7 helpful votes
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Scam
August 31, 2017

Ordered bathing suit, the size wasn't even Close.
Tried returning it... no way to get it done. NO PHONE WOULD EVER ANSWER. NO REPLIES TO MULTIPLE EMAILS.
They allow 5 star posts but I seriously doubt they are real. This is a Chinese Co and scamming is a way of life over there.

Date of experience: August 31, 2017
New Jersey
1 review
0 helpful votes
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Great size
August 31, 2017

Very elegant and fits true to size. Initially, I was skeptical because the price is very inexpensive, but this item is made of a good quality material, with the exception of the zipper. Overall, I am very satisfied with this purchase.

Date of experience: August 30, 2017
Indiana
1 review
0 helpful votes
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Perfect Fit
August 31, 2017

Stunning. Truly a nice suit and a perfect fit. I ordered this item late in the season, and it turned out to be exactly what i hoped it would be. Great color, good fit, nice texture, very sexy without being too revealing. Thank you!

Date of experience: August 30, 2017
California
1 review
0 helpful votes
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Best online
August 31, 2017

I have to admit I was expecting to be disappointed with my outfit as it is so hard to find an online retailer that sells quality clothing. My jumpsuit was not only made of quality fabric but the workmanship was superb. The only downside is that I paid for expedited shipment as I had a function to attend but my package was received in excess of the shipping time stated on the website

Date of experience: August 30, 2017
New York
1 review
0 helpful votes
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Love this store
August 31, 2017

Very happy with my swimwear... Very good fit and good quality. Exceptional service and very quick delivery to my door in Australia Will order from this site again...

Date of experience: August 30, 2017
New Mexico
1 review
0 helpful votes
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Love it
August 30, 2017

The quality is really good for the cheap prices so far I've gotten a lot of things from this website and I do not complain about the shipping time because everything else is good so at least something a bit bad had to slip in. Love this website for its good prices. And the costumer service is really good, I honestly do not understand the complaints about that. My point is that i love this site and will keep using.

Date of experience: August 30, 2017
Florida
1 review
0 helpful votes
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Love love love the outfits from this site! This is the only online site I trust to buy my clothes. Took a while to get items, but really cute! Free shipping and they always have specific measurement for each item. Good quality and you can't beat the price! Would definitely recommend!

Date of experience: August 30, 2017
Pennsylvania
1 review
1 helpful vote
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Good customer service!
August 30, 2017

I love love love this site. This is my first online shopping. I ordered 7 dresses and I loved it. The clothes on it are very cute and unique I am so glad I found it. Very inexpensive and good quality and the sizes are true to size! Customer service were very helpful and professional. Thank you :)

Date of experience: August 30, 2017
California
1 review
0 helpful votes
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Loved all my pieces!
August 30, 2017

I actually had a great experience with this site. Everything was exactly as I ordered. The clothes are really pretty and just as they look on the pictures! It also came in the perfect size, and it only took a week to arrive! Loved all my pieces! All in all I was impressed!

Date of experience: August 30, 2017
Texas
1 review
0 helpful votes
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I actually like it
August 30, 2017

Their customer services tirelessly to answer my question. It makes me feel sweet and choose a correct a right size at last. This dress is exactly what I wanted. The size and material is perfect. White color and lace material make me looks more femininity. Its a happy shopping experience.

Date of experience: August 30, 2017
Georgia
4 reviews
15 helpful votes
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The dress was lovely, but was at least two sizes too small, though I followed the size charts. The company wants me to pay to ship it back, or to give me back half what it cost me! Neither of those is satisfactory.
Had the dress fit, I'd have loved it. It was a lovely fabric and gorgeous blue.

Date of experience: August 30, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Australia
1 review
19 helpful votes
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Before buying online I like to read reviews of the product. After reading the huge volume of 5 star ratings, one after the other, I got a very strong feeling that they were written by the company staff to bolster their average overall ratings. Look at the names and the language used, a bit suspicious...

Date of experience: August 30, 2017
GB
1 review
6 helpful votes
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Dress looked nothing like the picture when it arrived really cheap material,,, took 5 days and twenty emails trying to get money back,,, In the end was told to keep the dress and they give you a part of the payment back,, which I agreed to in the end because they made it very complicated,,, worst ever company,,, from china which I did not realise when I ordered,,,, Never Again,,,,

Date of experience: August 30, 2017
New York
1 review
0 helpful votes
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Love this store
August 30, 2017

This is a well made shirt and the material is thick and luxuriously soft. The design is not suitable for a larger bust. It pulls along the bust line. My daughter tried it on and it fit her really well.

Date of experience: August 29, 2017
Georgia
1 review
0 helpful votes
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My best love
August 30, 2017

Good quality but I found the size chart was sized small for me. I ordered XLG but is not comfortable for me. I would like a refund since the Autumn event is tomorrow. I am sorry this did not work for me. I like the service and company appears to be great and will refer people to Rotita. Thanks

Date of experience: August 29, 2017
North Carolina
1 review
0 helpful votes
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Recommended it
August 30, 2017

Very cute dress. I ordered l, but it is a little to loose on but. I will fix this and then it will be perfect; The colours are great, like the pics. Many thanks rotita!

Date of experience: August 29, 2017
Texas
1 review
0 helpful votes
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Fits perfectly
August 30, 2017

I get a ton of complements on this shirt. I wear different tank tops underneath. My daughter steals it every chance she gets. It is true to size, soft and doesn't shrink when washed

Date of experience: August 29, 2017
Florida
1 review
0 helpful votes
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I have used this website several times to purchase both individual items and bulk items for a club that I belong to. I have found both the clothing and jewelry to be of good quality and as depicted in the photos and descriptions. A few times the shipping has taken slightly longer than stated but this was expected as the items are coming from overseas and I always account for this when shopping at these sorts of websites. Overall, the prices simply can't be beat and the wide range of selection that they have is also pretty amazing.

Date of experience: August 29, 2017