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RotitaReviews 10,408

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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Florida
1 review
0 helpful votes
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I was very happy with all of the fits and the quality of the fabrics! Shipping was good came just in time for my trip, I got quite a few compliments about the dresses and can't wait to wear them again! I am one happy customer!

Date of experience: August 29, 2017
New York
1 review
0 helpful votes
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Incredible product.
August 30, 2017

The dress arrived in perfect timing and was exactly what I ordered. What an incredible deal this was for such a beautiful dress. She looking amazing in that dress.The quality of dress was very good. Your prices were unbelievable. I'd certainly recommend this site to anyone and will be returning for more in the future

Date of experience: August 29, 2017
Kentucky
1 review
0 helpful votes
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I've ordered a few things from liligal and have always been very satisfied. I like the quality of the clothes and I think it's a very good deal for the price. The latest thing I got is this burgundy sweater and I love it, it has a very interesting and creative knit design and is very warm and comfy. I would definitely recommend!

Date of experience: August 29, 2017
New Jersey
1 review
0 helpful votes
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I was turned onto liligal by a classmate of mine after admiring her jacket. I had never heard of it before and was leery that I would end up with cheaply made imported clothes given how inexpensive they were. Boy was I wrong! I ordered the pink dress for my sisters baby shows and OH MY GOD. I got 15% off for it being my first order and it was in my hands in a week. The dress was well made and beautiful! I've since placed a larger order and am slowly redoing my wardrobe. The prices are so good!

Date of experience: August 29, 2017
Ohio
1 review
0 helpful votes
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Excellent business. I love them for their well-priced clothing and prompt delivery. I ordered some cute dresses and accessories for my wife and I received them exactly as advertised a few weeks later. Well-priced, quality clothing combined with prompt delivery has made me want to do business with them over and over.

Date of experience: August 29, 2017
Pennsylvania
1 review
0 helpful votes
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This was my 10th order from liligal and I am so much satisfied with the products, service, support, time line everything. I will ask all other online shoppers to try this once, you will get a great experience. This website is simply awesome and quality of products also very very good. Thanks, Keep it up!

Date of experience: August 29, 2017
China
1 review
0 helpful votes
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My favorite~
August 30, 2017

I bought a jacket from here that I needed for a party. The jacket was exactly like what it looked like online. It is now my favorite jacket I own. I got it in time for the party. They stayed in contact about shipping and it was prompt. I would definitely use them again.
My favorite~

Date of experience: August 29, 2017
Missouri
1 review
0 helpful votes
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Perfect good.
August 30, 2017

This dress hides all the flaws! The top hangs loosely to hide my waist and my arms are covered just enough. This dress is on the short side but is classy enough to pull it off. Quality is good as well. The skirt has some stretch which makes the fit even better. My measurements match the size and so that's what I ordered and the fit was perfect.

Date of experience: August 29, 2017
Texas
1 review
11 helpful votes
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Do NOT order from here
August 29, 2017

I did not realize this was made and shipped from China. If the item doesn't fit and you want to send back, you pay the shipping cost back... to CHINA. That cost is high, so you get to eat the cost of the item. They said they would SEE if they could get a 50% refund without returning the item...

Date of experience: August 29, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

North Carolina
1 review
16 helpful votes
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I would give zero stars if I could! NO customer service - that department won't answer you if you want to return or have complaint! I received only two of the three items I ordered, but of course was charged for all three. No mailing label or shipping invoice was provided (no paperwork at all in the package.) Their customer service would not respond AT ALL, no "ticket" ever went through. I tried to resolve through PayPal, and Rotita offered me a partial refund. What I wanted was a full refund for the two items I received (they didn't fit), and the one I didn't receive. Rotate said they would only refund if I mailed back the two items and paid for shipping. Well, shipping two shirts to CHINA is over $100! SO when I refused that, Paypal tried to intervene but still no reply from Rotita. I am out $82 for an item I never received, and two items that don't fit! Plus many hours of calling and emailing. I can't say it enough: PLEASE don not throw your money away!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Wisconsin
1 review
5 helpful votes
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Don't do it
August 29, 2017

I received an item that is not even close in size or color as pictured - trying to return an item is like talking to the IRS - it has only added stress to my day. I am convinced they are not comprehending a thing I say - submitting a ticket is a joke as it does upload your comments. I will never order from them again or recommend to others.

Date of experience: August 29, 2017
New Hampshire
1 review
0 helpful votes
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Nice shipping
August 28, 2017

Beautiful swim dress! This was my first order from Rotita.com and I couldn't be more pleased. This is a top quality garment and I've easily paid 4 times more for similar products on well known women's sites. It took a little while for it to arrive but I was very pleased when I tried it on. I'm 5'5 140lbs and Medium fit perfectly. The style is flattering and the only thing I would change is the tummy panel - I would like it if the underlying mesh tummy panel had some lycra and was more of a control top. This can be worn as a Bathing suit or Summer Dress

Date of experience: August 28, 2017
Indiana
1 review
0 helpful votes
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Well Made
August 28, 2017

I love that dress all my friend like it and so do I. It is such a beautiful dress very comfortable. Good material very nice color worth to buy it. Thank you rotita!

Date of experience: August 28, 2017
Texas
1 review
0 helpful votes
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Customer service was amazing. I order some other items a few days after and asked if the both orders could be shipped together and was easily accommodated. Both orders arrived packaged together.

Date of experience: August 28, 2017
Alabama
1 review
0 helpful votes
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Wonderful experience
August 28, 2017

This was my first time ordering a swimsuit online so I was really worried it wouldn't fit, but I fits me perfectly! It's also by far the cutest swimsuit I have ever owned :) Shipping was fast too! Very pleased with this purchase!

Date of experience: August 28, 2017
California
1 review
0 helpful votes
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Love Liligal
August 28, 2017

This is the most beautiful color, fit and style. I have been looking for this beautiful color and type of fabric blouse everywhere and here it is! You can leave the buttons undone and it still looks fashionable. Even if you're a big girl!

Date of experience: August 28, 2017
Colorado
1 review
0 helpful votes
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I have to admit when I found out this item was coming from China and it would take 2 weeks or more to get I was not happy. There is no indication that this company operates outside the USA. That said, the coat was worth the wait. It's beautiful, well made and fits perfectly. Now knowing items will take longer to receive I will plan my next order accordingly but there will definitely be a next order. 5 stars to the coat itself.

Date of experience: August 28, 2017
Texas
1 review
0 helpful votes
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Everything is great
August 28, 2017

I was so hesitant to buy from this site~ SO PLEASANTLY SURPRISED! The suit is beautiful! The material is high quality, the suit fits true to size and looks amazing! Highly recommend!

Date of experience: August 28, 2017
Illinois
1 review
5 helpful votes
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Liligal Merchandise
August 28, 2017

Received my first order which was not what I ordered. The merchandise sent was of poor quality. No information was given to return merchandise ordered or how to get a refund. Be very careful with this company

Date of experience: August 28, 2017
Delaware
1 review
0 helpful votes
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Great experience
August 28, 2017

I had seen the bathing suites advertised and really liked the look at them. I knew there were a lot of bad reviews but thought I would give it a try and ordered 2 bathing suites. I received my order within 2 weeks (shipping to Canada). This one was perfect. The quality was great and it fit exactly as advertised. I would order again from this website.

Date of experience: August 28, 2017