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RotitaReviews 10,409

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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New York
1 review
2 helpful votes
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What Did You Expect?
October 8, 2017

This is a company based out of Shanghai (check the "contact us" area) - what do all of you giving one star reviews expect? Seriously? If you want quality then pay for quality. Did you really expect this to be quality? It's like going to the Walmart to make a high fashion statement - not happening. However, if you want something that will look good until you have to wash it, then maybe get a season's worth out of it? Then maybe. Do you want something to stand the test of time? Yeah, not happening. You get what you pay for...
Oh and don't expect fast shipping... if you do, there is a bridge I could sell you...

Date of experience: October 8, 2017
Texas
1 review
9 helpful votes
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Dreadful product
October 6, 2017

Not as advertised. Poor quality materials. Shoddy workmanship. Took a month to arrive, then came from Shanghai. They say you can return if within 30 days of receipt, but I have strong doubts.

Date of experience: October 6, 2017
California
1 review
8 helpful votes
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It's a real shame because some of Lilgals clothes are very cute, but because they make it so difficult to exchange or return, I am forced to keep these clothes that don't fit and I will never purchase anything from them again. Why do companies feel like they can run this way and get away with it! The fact that I took a risk on a foreign company and it turned out so bad, makes it wore! NEVER AGAIN!

Date of experience: October 5, 2017
Pennsylvania
1 review
8 helpful votes
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Dont use this company! They make it impossible to return anything. They say 30 days but that is not true. Submitted a ticket as instructed only to get a message back that the item could not be returned. Fraud!

Date of experience: October 4, 2017
Tennessee
1 review
9 helpful votes
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Clothes are way small
October 4, 2017

I order 2 shirts in a size 12 which I have worn for 5 years now and when they got here marked as a large... one was more like a small or size 6 and the other was an 8 or 10. They were way off! Now I was told someone would get back to me with return info within 24 hours. It has now been 3 days and still no answer back.

Date of experience: October 4, 2017
Minnesota
1 review
15 helpful votes
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Decieiving
October 4, 2017

I was told that my charge was $29.05 and then the charge to my account was $68 now if that isn't deceiving I don't know what is..

Date of experience: October 4, 2017
GB
1 review
18 helpful votes
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FAKE SITE
October 4, 2017

I tried to return the cheap clothing I had received several times but found it very difficult due to the lack of customer service which was not available, including staying up late to call them but got an answer machine instead. I am still waiting for my full refund and have forwarded my issues to the BBC Watchdog to further investigate + the fraud office.

Date of experience: October 4, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Australia
1 review
13 helpful votes
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Although I measured myself carefully and compared the Rotita measurements with garments that I own, the top that I ordered was too small. Rotita provided a return address that my Post Office was unable to identify. I contacted Rotita and they then provided an address that included a city and country. Back to the post office to be told return postage was going to cost me $15 Aust $. I chose to cut my losses and not return the top - too expensive. The top itself was not of great quality - similar to what you might buy in a market. I am disappointed this purchase did not work because the clothes on the Rotita web site look fabulous but the risk of losing money is too great and I will not order from them again.

Date of experience: October 4, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
12 helpful votes
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Spent months trying to get my money back from the awful merchandise that I returned. Never got my money after they offered to give me half. DON'T BUY ROTITA. Clothes are cheap and ugly.

Date of experience: October 3, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Canada
1 review
7 helpful votes
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DO NOT BUY FROM HERE!
October 3, 2017

I ordered swimsuits which were poor quality and not worth the money. Having problems with returns when they advertise easy return process. Joke! I have submitted tickets in with 1 response has they would refund me 50% of the purchase and to keep the swimsuits. I said I would pay for the postage and want my 100% refund. NO responses so now I will contact my visa to have the order reversed on my credit card and send back their junk... Very unsatisfied customer...

Date of experience: October 3, 2017
New Jersey
1 review
11 helpful votes
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TERRIBLE CLOTHING!
October 2, 2017

Three words; DON'T DO IT!...
Fabric is CHEAP (probably why I read people saying light and soft, either that or they have no idea what good quality clothes looks like, or are just paid reviews) Unless you like your dress made out of the fabric of a sheer curtain, don't do it. Is cheap sheer fabric, wrongly stitched, smaller than the chart guide states... etc. Also, accessories, cheap and tiny... I will love to know where to get the actual clothes on the pictures even if they are more expensive, because the clothing in the pictures are amazing, but that's not what you get, at all.

Date of experience: October 2, 2017
GB
1 review
3 helpful votes
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I ordered a wool coat for over 40, when it came it looks nothing at all like it did on the website, the sizes are terrible 2 i asked for a 16 it was more like a 10/12
Very hard to get a refund they offered me nothing, choose a different website to order from if i were u,

Date of experience: October 1, 2017
Utah
1 review
1 helpful vote
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This skirt is so awesome and comfortable! I wore two versions of it to Disney world. I love that it's comfy cotton and that it has pockets! I just wish the pockets were a tiny bit deeper to fit my phone more comfortably. Another kind of weird thing is that the blue one was a little snug and the red one was a little large. I bought the same size in both.

Date of experience: October 1, 2017
Florida
1 review
0 helpful votes
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Loved the skirt! Perfect for the upcoming Summer season. I ordered a 3x just be on the safe side. I usually order clothes a size bigger when ordering online. Well, the 3x was a true 3x and it was way too big for me. So I would encourage anyone thinking about ordering this skirt, order according to your true size because... no need to order a size bigger. Other than that, the quality of the skirt is perfect and very beautiful.

Date of experience: October 1, 2017
Georgia
1 review
0 helpful votes
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I absolutely love them
October 2, 2017

I've bought 3 of these dresses, the olive green, the blue and the plum. I absolutely love them! They are lightweight & easy to dress up or down. I received tons of complements on them from complete strangers. I definitely plan on buying the black and the white ones. Only drawback - I wish the grey one was available in my size.

Date of experience: October 1, 2017
New York
1 review
0 helpful votes
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I will buy again
October 2, 2017

I went by the size chat when I ordered the suit and it fit perfect. As long as you go by the size chart the suit should fit perfect. Loved the way it fit and would definitely get another suit when this one wears out.

Date of experience: October 1, 2017
California
1 review
1 helpful vote
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Great fit
October 2, 2017

Great fit! I'm a size 12/14 with generous hips and the large fits great! At 5'2" I have to wear heels to keep the dress from touching the floor but overall I am really pleased with this dress. It can be dressed up or down and is so comfortable.

Date of experience: October 1, 2017
Pennsylvania
1 review
0 helpful votes
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I absolutely love this dress. It has very flattering design and pockets! What girl doesn't love pockets in a dress?!? It's the best. I really wish all dresses came with pockets. I get tons of compliments when I wear this dress and it's so comfortable. Both the fabric and the design make this a comfy, fun, attractive look. You won't regret it. This dress is wonderful.

Date of experience: October 1, 2017
Oklahoma
1 review
0 helpful votes
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Perfect for summer
October 2, 2017

I love this dress, and bought a few more in a few colors. I get compliments every time I wear them, and they're so great for days when I don't feel like putting a lot of thought into my outfit. Since they're simple and a solid color, they're basically a nice backdrop to whatever statement jewelry and accessories I want to pair it with. Perfect for summer!

Date of experience: October 1, 2017
Rhode Island
1 review
0 helpful votes
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This dress fits well, thanks to ordering down a size as recommended in other reviews. The fabric is very soft and heavy enough to skip a slip but still cool and comfortable. It borders on being a little too long but is okay without hemming--just have to be sure to hold it up when going up stairs. I am 5'5" tall and weigh 155 pounds and ordered a medium. I bought one in blue and one brown and love them both.

Date of experience: October 1, 2017