Ross-SimonsReviews 12,997

Don't waste your money. At first I was tempted with their prices but their quality worth much less. All the jewelries I ever bought from them broke after max 3 months of only few times used within this time... A ring got broken (never happened before that a ring will break...), A gold necklace broke, a stone necklace broke all apart... A Bangles bracelets lost all the gold color that was on them and remain silver... And thank God I returned the rest of the order because in reality they looked far from how they looked online... So my birthday jewelries gift went down the drain and I wish I was checking the reviews about them before I wasted my money...

I ordered two items from them. Both of them were re-work. They did not specify on their website that the items I got were actually used item they bought from customers and re-worked. The re-work was poor enough for me to see the defects. One of amber earrings was soldered and I could see a dark spot on the gold in the place of soldering. The other item - silver bracelet - was also with a defect that I could see after careful examination. I guess nobody would see it on my jewelries but I don't want to buy used items and the company should be clear enough advertising their products.
To their credit, they e-mailed the paid shipping label to return those items back. They issued a full refund pretty quickly. I was satisfied with their customer service during our communication. But what a loss of time and disappointment! Will never buy anything from them anymore.

I have ordered four times from Ross-Simons, and three times the items I received were incorrect. Once I spent a good half hour on the phone explaining in what order the monogram was to be on three silver pieces, and when it arrived, the monograms were not in the right order. About a month ago, I ordered an emerald ring for a friend's birthday, and they sent me a completely different ring.It took about 2 weeks to get a return label, and I just found out the ring is back ordered and I won't get it until July! Needless to say, I won't be ordering from them again.

I love this company. They have a wide range of gorgeous quality jewelry and I have only returned one thing I ever bought from them and it was easy. They're fast and reliable and have good sales. Also, I requested their gold packet (to sell some single earrings, broken necklace) to them and it was here in less than 48 hours. I don't know how that process is going to work out for me yet, but am optimistic. Apparently, they do a live video weighing your gold and give you a quote right then and there. If you don't want it, they send your jewelry back for free and insured.