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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,564 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,197
value
50
shipping
48
returns
25
quality
9,935
This company responds to reviews on average within 2 days

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55,941 reviews
+39
How would you rate Ross-Simons?
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Texas
1 review
0 helpful votes
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Great website!
May 8, 2025

I've ordered a couple of things from RS and it's always been a positive experience. High quality pieces, great prices and no issues with shipping. I'll definitely be buying more from them in the future!

Date of experience: April 28, 2025
Alabama
1 review
0 helpful votes
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Vibrant and Beautiful
May 6, 2025

This ring was even more vibrant and beautiful in person than I had hoped it would be. The color, clarity and stone sizes were simply perfect and just what I was looking for. So happy with my purchase!

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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I am very pleased with my purchase.
May 1, 2025

I purchased the magnet type closures in both gold & silver that attach to my necklaces. They had become difficult for me to do between my nails & my fingers not working due to aging. With my purchase, the problem is solved! I'm very pleased with my purchase.

Date of experience: April 21, 2025
New Jersey
1 review
0 helpful votes
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Generally Satisfied
May 1, 2025

I purchased a diamond cross for the Easter holiday. When I opened the cross, I immediately was disappointed in the quality of the diamonds. The diamonds are cloudy. In addition, the clasp is a spring ring style. It was very, very SMALL thus making it hard to put on. I have purchased several items from RS, including expensive pieces. This is the first time I was disappointed in my decision to purchase what I thought would be a good purchase for the money. The usual diamond quality was absent, and the chain was very cheap. I wish there had been a better-quality chain to purchase with the cross. Overall. I would not purchase a clearance item unless it was a truly better investment.

Date of experience: April 21, 2025
Washington
1 review
0 helpful votes
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High Quality
May 5, 2025
Updated review

Ross Simone is one of the few good old jewelers left. They have high quality products. I am so pleased they advertise in the Wall Street Journal. That is how I learned they are still active. Their mail order works very well with prompt deliveries.

Date of experience: April 23, 2025

Easy ordering
April 24, 2025
Previous review

Easy ordering.
My credit card people at Boeing Employee Credit Union may call me to see whether this is a legitimate order. They are so careful for me.

Date of experience: April 14, 2025
Nevada
1 review
1 helpful vote
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Great Customer Service
May 4, 2025

Your Sitejabber employees found a $25 credit i had and they applied it to my last order. That is so thoughtful and I am very impressed. Another reason to keep shopping with you all. Thank you! Pamela Kim

Date of experience: April 29, 2025
Barbara J. Ross-Simons Rep
6 days ago

Thank you for your feedback. The RC coupons for $25 off should be placed in the box labeled "gift certificates" at check out. We did find your coupon and have applied it to your order. Private message sent.

New York
1 review
0 helpful votes
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Ross-Simon's has become my favorite!
May 7, 2025
Updated review

I have purchased 3 gifts of fabulous jewelry in the past 2 months. Each item was beautiful with highest of quality and design. The recipients were so happy and surprised. Next time I go shopping for me!

Date of experience: April 27, 2025

Silver Bracelet
March 8, 2025
Previous review

Wonderful experience. Jewelry is photographed beautifully, with informative descriptions.

Date of experience: March 9, 2025
Texas
1 review
0 helpful votes
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Purchased, received, given, loved
May 9, 2025

Once located, I found it difficult to relocate when I wanted to purchase. Could have been an oversight on my part and competitive interference.
The purchasing process seemed a little clumsy; however, what I want and what my computer interjects are not always the same. It all worked and I am happy with the outcome.
Thank you.

Date of experience: April 29, 2025
North Carolina
1 review
0 helpful votes
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Earrring hinge broke first wearing. Not happy.
April 22, 2025
Updated review

My past experiences with RS have been very good. I was very disappointed when one earring in my recent purchase ended up with a broken hinge on its first wearing. There is no way these earrings can be worn again. Big waste of money. Too bad.

Date of experience: April 10, 2025
Barbara J. Ross-Simons Rep
3 weeks ago

We regret the issue you had with the clasps on one of your earrings. This isn't typical nor the experience we want for you as our customer. You may certainly return the defective pair to us for a refund or exchange within 30-days of purchase. We see that you ordered several pairs of earrings on this order. Please reach out to us at (800) 835-0919 with the item number of the piece and we will assist you.


It was fine
April 12, 2025
Previous review

It was fine.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Best ever for treating yourself
April 20, 2025

I started using Ross-Simons when remembering my mother talking about them after she visited New York. They have everything you could possibly want at a terrific price. Just the place to go to find something lovely to treat yourself. The earrings were the second piece I bought and were of excellent quality, as was the ring.

Date of experience: April 10, 2025
Pennsylvania
1 review
0 helpful votes
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Love it!
May 7, 2025

Ross-Simon's website it super easy and functional to use. Their shipping is great everything was packaged beautifully and delivered very quick. I ordered a toe ring and have worn it for about a week in the shower and all over (I have not taken it off since the day I got it) and it hasn't tarnished or turned my skin green at all when normally with a low quality product they would've tarnished and turned the skin green by now especially after the shower but not Ross-Simon's product! I will definitely be ordering more!

Date of experience: April 27, 2025
North Carolina
1 review
1 helpful vote
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Care for WHAT you Care For- Maintenance
May 2, 2025

I purchased a BEAUTIFUL gold cuff bracelet... It is not solid gold - gold over silver. I do not regret my purchase, but I wish that it came with instructions on how to extend the life of the gold exterior g... Tips on maintenance, what to avoid, how to clean, etc. Item was just as pictured... at a good price... arrived timely and was packaged well. I would not change a thing.

Date of experience: April 22, 2025
North Carolina
1 review
0 helpful votes
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So Disappointed
May 8, 2025

I purchased 2 of these precious eternity bands, which worked perfectly with another ring I wanted to wear them with. I was able to wear them for 2 days before noticing that one f the bands was missing 4 stones and the other one was missing two stones. I immediately called customer service, who addressed my concerns, but was unable to replace them, since they were out of stock. I was given a return label for repair, and have only just returned them. I don't have any outcome at this time; however, I have done business with Ross Simons for several years, and I feel like they'll "pony up" and get the repair done or exchange the bands for something else.

Date of experience: April 28, 2025
California
1 review
0 helpful votes
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These stack rings are beautiful!
May 4, 2025

I have 5 stack rings. All silver. Beautiful so far fit together well. I will wear them several times and pray that they don't tarnish or turn. So far I'm happy and if these do well, I'm going to order some in gold as well.

Date of experience: April 24, 2025
Georgia
1 review
0 helpful votes
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Beautiful Bracelet
May 7, 2025

From the online experience, purchase, and delivery, everything went as expected with excellent communication throughout. I look forward to more purchases from Ross-Simon's, as their products are beautiful and properly priced. You get what you pay for and then some.

Date of experience: April 16, 2025
Maryland
1 review
0 helpful votes
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Earrings 2 Tone Twisted Hoops
May 9, 2025

These 2 tone twisted hoops are just w h at I wanted ar a very reasonable price. I didn't want to purchase the g e 14 k gold ones because of the price. These seem to be well made with sterling silver and gold overlay. Thank You Riss Sim ons

Date of experience: April 29, 2025
New Jersey
2 reviews
0 helpful votes
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Although the front of this piece looks nice and it is described as "gold dipped" the back of it looks like it is something you would buy at dollar store. Would rather have had something stainless steel and "fake" for maybe $ 100-200. As necklaces often twist I will probably never even wear this. Very disappointed.

Date of experience: April 23, 2025
Alabama
1 review
0 helpful votes
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More than perfect!
May 9, 2025
Updated review

I've always wanted a gold filigree ring... in what I call a cigar band ring... and VOILA! You had one in your inventory in my size! Yes, it came and I haven't taken it off since. It's beautiful. I had a silver one years ago... my sister kept asking me for it so one day I gave it to her. I always missed it but knew if I replaced it, it would be gold. It happened to be on sale too, which was an aded bonus. One more thing... I just love how your jewelry comes in their own black box with a pull-out drawer containing the item, which is also in it's own soft cloth purse for great storage. (the extra mile... a very nice touch!)

Date of experience: April 29, 2025

I was waiting for my emerald ring to arrive so I could...
April 29, 2025
Previous review

I was waiting for my emerald ring to arrive so I could make sure size 7 fit... it fit perfectly. I love this filigree ring and was keeping my fingers crossed you'd have it is size 7. Yea! Thank you so much

Date of experience: April 19, 2025
Arkansas
1 review
0 helpful votes
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Best birthday gift
April 22, 2025

My daughter fell in love with some tiny starfish earrings while watching the Netflix series White Lotus. I remember seeing them years ago in your catalog. I purchased them for her birthday and she was thrilled. And then something terrible happened. She lost one a few days after she received the earrings and is devastated. Please let me know if there's anyway I can purchase one tiny starfish earring to replace the one she lost. She really loves them.

Date of experience: April 12, 2025
Michigan
2 reviews
11 helpful votes
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Love Ross-Simons!
April 18, 2025
Updated review

As always, shopping with Ross-Simons is a great experience. Website is easy to navigate and the jewelry is exquisite. I love this necklace but wish I had gotten the larger size. Can't decide if my "bumblebee" will stay with me or return to the hive! Then again perhaps a small bee is better? In any case, shop this company with confidence!
And: their presentations are gorgeous too!

Date of experience: April 8, 2025
Barbara J. Ross-Simons Rep
3 weeks ago

Thank you for the glowing review! We are pleased to learn that you have enjoyed your shopping experience with us and can recommend us with confidence.


Love the website and ease of checkout!
April 7, 2025
Previous review

Love the website and ease of checkout!

Date of experience: March 28, 2025