Ross-Simons

The person I spoke with was helpful. One of the two items was exchanged properly for a smaller size as requested. The second item was broken and I requested it be replace but instead received a gift certificate. I was able to use most of the certificate for items but would rather have had the refund or replaced item.

The ring was as pretty as I expected and more than I hoped. The pearl was a substantial size and the black jade lovely. I liked that it had 14 k gold in it. I bought it for a friend and can't wait to see how she likes it I have no doubt that she will.

I am enjoying the beautiful pieces. Love the versatility of what I have bought. When I decided to return some pieces, it was very easy. I appreciate that! The ones I got today, I love!

Their system was wonky, and I never was provided the $30 off coupon promised at registering. After purchasing the anklet at regular price, in good faith, they refunded $30 back to me. In addition, the company provided a $50 coupon for future purchases over $150. I'm very happy with their professionalism and putting the customer first--which is rare these days!

I signed up for the 3 $50 coupons. I was going to use them every 3 months, when I had better finances, but I suddenly got an email saying that one was about to expire. That's why I bought the earrings now. Later I received another email saying that now the purchase has to equal at least $150 AFTER taking the $50 off. I will never do this again with all these changing rules.
These earrings are gorgeous, though.

My order was shipped to Hawaii, and it was incredibly fast service. It was with the recipient within four days. It was a small cup for my only grandchild's first birthday, engraved with his name and birthdate.

I found what I liked but the quality is poor. The earring do not have a good clasp and they fell off my ears within two days. Fortunately I found them but I will be returning them. I need something that will stay in my ear. Thanks

The first time I wore the ring on Saturday - the 5carat topaz stone fell out somewhere between my home and the restaurant. Very disappointing that the stone would fall out less than a week upon receipt. I will be contacting Ross-Simons

I ordered 3 rings from Ross-Simon and it was a.great experience. Ordering on line was quick and simple. I received the jewelry fairly quickly (2 weeks). All 3 rings were beautiful and I have enjoyed wearing them. I strongly recommend Ross-Simon for unique, beautiful and great quality jewelry.

But the process was entertaining to be sure. I don't think I have ever purchased jewelry that was provided in zip top plastic bags. It definitely has that Amazon/chinese feel. I suppose the cardboard drawer/box was supposed to snazz it up a bit. Shipping was overly slow, but once I realized my order was shipped from a company called Luxury Brand Holdings via USPS I realized that Luxury must not mean what it used to. The items were adequate for the price but overall size of stones is deceptive in the photos. It has been a long, long time since I shopped Ross-Simon so I shouldn't be shocked that the process has changed.

It was a little confusing,
For my first order, I was offered 30.$ off,
I typed in my email address and when I tried to use the code it was declined.
I still bought the ring, didn't appreciate the deceptive offer,
Thank you
R Nutt

Website is easy to use. But I'm not that impressed with the ring. Even though I bought it on clearance, the quality is not what I was expecting. The metal is thin and the edges are a bit sharp. In addition, even though the center is glass, I was hoping it to be more shiny. Unfortunately, I might return it.

I have ordered many times online. Please do not add my email address to your promotional list. I was getting three emails every single day and tried to unsubscribe. I finally had to call the main office to have someone manually remove me as my requests to unsubscribe were not honored. Thank you.

Ross-Simons always offers a variety of beautiful, well made pieces of jewelry in a wide variety of styles and prices. I really enjoy shopping Ross-Simons.

I sent the message below on the day that I received the order (3/17/25), but still have not received a reply:
Dear customer service, Would you please send instructions on how to open the clasp on this bracelet. I snapped it closed and cannot figure out how the main snap releases. Larry Reidenbach

Overall, I was pleased with my experience. I believe I have shopped with Ross-Simons in the past, but this is the first time in many years. I have shopped again recently, which was a different experience. I assume you will send me a survey with that order, at which time I will explain.

Your products are fantastic! I've ordered many things from you. But the last time I needed a ring in a different size, and your system wouldn't allow me to exchange it. I have to do it in two steps to return one, and then re-order another ring. Not a huge deal, just a little inconvenient

I really like this bracelet, but in my final analysis the chain is too fragile for me for a bracelet. I wear a large watch and several bracelets on that arm, and was hoping to add this 'station' bracelet to my line-up. But I feel that the chain is very delicate/fragile & would get rolled around and broken very quickly on my wrist. Although very pretty, I will be returning it.

Love the inventory viewing on Facebook!
I had been admiring the bracelet for a long time as well as the earring jackets. Loved the dainty little cross pendant as well.

The picture of the ring looked very different than the ring in person. The picture I realized was enlarged to make it look like an adult could wear it. But the reality is the actual ring was very thin and small and would be a choice for a child, not an adult. That is why I have returned the ring.