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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,193
value
50
shipping
48
returns
25
quality
9,899
This company responds to reviews on average within 2 days

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55,774 reviews
+39
How would you rate Ross-Simons?
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Florida
1 review
0 helpful votes
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I am very pleased with my purchase.
May 1, 2025

I purchased the magnet type closures in both gold & silver that attach to my necklaces. They had become difficult for me to do between my nails & my fingers not working due to aging. With my purchase, the problem is solved! I'm very pleased with my purchase.

Date of experience: April 21, 2025
New Jersey
1 review
0 helpful votes
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Generally Satisfied
May 1, 2025

I purchased a diamond cross for the Easter holiday. When I opened the cross, I immediately was disappointed in the quality of the diamonds. The diamonds are cloudy. In addition, the clasp is a spring ring style. It was very, very SMALL thus making it hard to put on. I have purchased several items from RS, including expensive pieces. This is the first time I was disappointed in my decision to purchase what I thought would be a good purchase for the money. The usual diamond quality was absent, and the chain was very cheap. I wish there had been a better-quality chain to purchase with the cross. Overall. I would not purchase a clearance item unless it was a truly better investment.

Date of experience: April 21, 2025
Texas
1 review
0 helpful votes
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Great website!
May 8, 2025

I've ordered a couple of things from RS and it's always been a positive experience. High quality pieces, great prices and no issues with shipping. I'll definitely be buying more from them in the future!

Date of experience: April 28, 2025
Washington
1 review
0 helpful votes
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High Quality
May 5, 2025
Updated review

Ross Simone is one of the few good old jewelers left. They have high quality products. I am so pleased they advertise in the Wall Street Journal. That is how I learned they are still active. Their mail order works very well with prompt deliveries.

Date of experience: April 23, 2025

Easy ordering
April 24, 2025
Previous review

Easy ordering.
My credit card people at Boeing Employee Credit Union may call me to see whether this is a legitimate order. They are so careful for me.

Date of experience: April 14, 2025
Nevada
1 review
1 helpful vote
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Great Customer Service
May 4, 2025

Your Sitejabber employees found a $25 credit i had and they applied it to my last order. That is so thoughtful and I am very impressed. Another reason to keep shopping with you all. Thank you! Pamela Kim

Date of experience: April 29, 2025
Barbara J. Ross-Simons Rep
4 days ago

Thank you for your feedback. The RC coupons for $25 off should be placed in the box labeled "gift certificates" at check out. We did find your coupon and have applied it to your order. Private message sent.

Alabama
1 review
0 helpful votes
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Vibrant and Beautiful
May 6, 2025

This ring was even more vibrant and beautiful in person than I had hoped it would be. The color, clarity and stone sizes were simply perfect and just what I was looking for. So happy with my purchase!

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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Ross-Simon's has become my favorite!
May 7, 2025
Updated review

I have purchased 3 gifts of fabulous jewelry in the past 2 months. Each item was beautiful with highest of quality and design. The recipients were so happy and surprised. Next time I go shopping for me!

Date of experience: April 27, 2025

Silver Bracelet
March 8, 2025
Previous review

Wonderful experience. Jewelry is photographed beautifully, with informative descriptions.

Date of experience: March 9, 2025
California
1 review
0 helpful votes
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Best ever for treating yourself
April 20, 2025

I started using Ross-Simons when remembering my mother talking about them after she visited New York. They have everything you could possibly want at a terrific price. Just the place to go to find something lovely to treat yourself. The earrings were the second piece I bought and were of excellent quality, as was the ring.

Date of experience: April 10, 2025
Pennsylvania
1 review
0 helpful votes
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Love it!
May 7, 2025

Ross-Simon's website it super easy and functional to use. Their shipping is great everything was packaged beautifully and delivered very quick. I ordered a toe ring and have worn it for about a week in the shower and all over (I have not taken it off since the day I got it) and it hasn't tarnished or turned my skin green at all when normally with a low quality product they would've tarnished and turned the skin green by now especially after the shower but not Ross-Simon's product! I will definitely be ordering more!

Date of experience: April 27, 2025
North Carolina
1 review
1 helpful vote
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Care for WHAT you Care For- Maintenance
May 2, 2025

I purchased a BEAUTIFUL gold cuff bracelet... It is not solid gold - gold over silver. I do not regret my purchase, but I wish that it came with instructions on how to extend the life of the gold exterior g... Tips on maintenance, what to avoid, how to clean, etc. Item was just as pictured... at a good price... arrived timely and was packaged well. I would not change a thing.

Date of experience: April 22, 2025
North Carolina
1 review
0 helpful votes
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So Disappointed
May 8, 2025

I purchased 2 of these precious eternity bands, which worked perfectly with another ring I wanted to wear them with. I was able to wear them for 2 days before noticing that one f the bands was missing 4 stones and the other one was missing two stones. I immediately called customer service, who addressed my concerns, but was unable to replace them, since they were out of stock. I was given a return label for repair, and have only just returned them. I don't have any outcome at this time; however, I have done business with Ross Simons for several years, and I feel like they'll "pony up" and get the repair done or exchange the bands for something else.

Date of experience: April 28, 2025
Georgia
1 review
0 helpful votes
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Beautiful Bracelet
May 7, 2025

From the online experience, purchase, and delivery, everything went as expected with excellent communication throughout. I look forward to more purchases from Ross-Simon's, as their products are beautiful and properly priced. You get what you pay for and then some.

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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These stack rings are beautiful!
May 4, 2025

I have 5 stack rings. All silver. Beautiful so far fit together well. I will wear them several times and pray that they don't tarnish or turn. So far I'm happy and if these do well, I'm going to order some in gold as well.

Date of experience: April 24, 2025
Arkansas
1 review
0 helpful votes
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Best birthday gift
April 22, 2025

My daughter fell in love with some tiny starfish earrings while watching the Netflix series White Lotus. I remember seeing them years ago in your catalog. I purchased them for her birthday and she was thrilled. And then something terrible happened. She lost one a few days after she received the earrings and is devastated. Please let me know if there's anyway I can purchase one tiny starfish earring to replace the one she lost. She really loves them.

Date of experience: April 12, 2025
Michigan
2 reviews
11 helpful votes
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Love Ross-Simons!
April 18, 2025
Updated review

As always, shopping with Ross-Simons is a great experience. Website is easy to navigate and the jewelry is exquisite. I love this necklace but wish I had gotten the larger size. Can't decide if my "bumblebee" will stay with me or return to the hive! Then again perhaps a small bee is better? In any case, shop this company with confidence!
And: their presentations are gorgeous too!

Date of experience: April 8, 2025
Barbara J. Ross-Simons Rep
3 weeks ago

Thank you for the glowing review! We are pleased to learn that you have enjoyed your shopping experience with us and can recommend us with confidence.


Love the website and ease of checkout!
April 7, 2025
Previous review

Love the website and ease of checkout!

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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100% Over the Moon!
May 2, 2025

When I reached out to customer service to find out if their gold hoop earrings were 100% solid 18k, I heard back immediately. I was told that the hoops were hollow, which lightened the weight to make these earrings perfectly affordable. I also ordered an 18k bracelet. I am in love with these purchases and plan to come back for a necklace. Thank you Ross-Simons for offering such a stunning high quality line of gold jewelry. Your integrity is treasured.

Date of experience: April 22, 2025
New Jersey
1 review
0 helpful votes
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Gifts for my Angels
April 16, 2025

While recovering from complex ankle surgery, several wonderful women friends took good care of me for 5 weeks, asking for nothing in return. I chose to gift all of my "angels". Every necklace chosen arrived on time and in one piece. All were lovely and perfect for each individual. I also rewarded myself with a ring, which was equally lovely and will remind me of the blessings, not the pain that I experienced during this challenging time. Ross Simons is a dependable source for high quality, fair priced jewelry, which in this day, is not that easy to find nor to trust the company or purveyor selling the pieces. Thank you Ross Simons.

Date of experience: April 6, 2025
South Carolina
1 review
0 helpful votes
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First time buyer
April 21, 2025
Updated review

I received a small brochure and found the jewelry very appealing. Prices seemed decent.
I researched on line and ordered the mother of pearl silver heart pendant. It is a lovely design, made well and surprise it can be flipped over for a different look. Nice quality. Very happy and you now have a new customer. Ordered again already!

Date of experience: April 11, 2025

So many lovely choices and great sales
April 11, 2025
Previous review

So many lovely choices and great sales

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Infinity shaped bracelet
April 22, 2025

Arrived on time and beautifully boxed. Disappointed in bracelet itself. It's a graduation gift for my granddaughter and does not meet my expectations. Chain is rather cheap looking and infinity design appears dull. Had hoped it would have been nicer for a gift.

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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I enjoy online shopping with a store that carries unique jewelry I don't see in my local stores or jewelry stores. I discovered Ross-Simons through an online invitation. Since then, I've bought many pieces, and I always get compliments on my jewelry when I'm out visiting friends. Their quality and prices keep me coming back.

Date of experience: April 7, 2025
Barbara J. Ross-Simons Rep
3 weeks ago

Thank you for the kind words! We are glad that you have loved your pieces and the value you have received.