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The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I ordered 3 items. The garments are beautiful. The size is the problem. I ordered XXL. In the US, myself and two other people could fit a garment that size. The garments I received are Medium if that. It has XXL on the tag.
I'm totally disappointed.
I won't even bother trying to ship it back to be reimbursed.
I will never order again from this place.
I live in the Caribbean and was able to receive my order after several contacts made by
The customer service area to ensure my address, which is unique to other areas, was
Correct. Very responsive.
Yes they did do this haven't got my money back nor do I expect it. These guys are a total Rip off. But I should of know better with it coming from China. BUY AMERICAN
Patricia Wilson
I already posted a review after I received the dresses I ordered. I tried to post a review on the Rose Wholesale website but it wont allow me. The message says "you cant review the items until you have purchased them"
Hello! I have purchased them they are sitting in my house. They are not at all like the items I chose and very poor quality.
One evening gown has a shadow picture next to the one I thought I was buy, how deceitful. Have a look and you will see what I mean
"Sexy Round Neck Long Sleeve Sequined See-Through Dress For Women" SKU: *******
I have now opened a case with pay pal to try and get my money back but to be honest reading other reviews I dont hold out much hope.
Dear Susan,
Thank you for your recent comment.
We feel sorry for the inconvenience that you have described.
The products are made in China so the measurement is different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have already sent you an email regarding your order, please check and reply to us.
Looking forward to hear from you.
Best Regards
Rosewholesale Customer Service
I have been very well on the site Sammydress. My purchases have quickly arrived, every equal article to that seen on the site and inside his own envelope. The packages have arrived entire and parish priests. I will surely purchase still on this site.
De88y_88
6/18/15: My order finally arrived a few days ago! However, by this time, I was not expecting anything "good," and sure enough... BUMMER! I am only 4'9,100 lbs., but I have a larger chest area for my size, I ordered a medium swimsuit, and now, I don't even think the LARGE would have been enough to cover one breast! Their clothes are made for size 00, anorexic, flat-chested little girls! The material is sub-standard, and as someone else mentioned, it arrived wrapped in clear plastic, tied with a shred of blue fabric, and squished into another plastic wrapper. After reading more reviews, I will not even try to return it. AVOID THIS SHAM-SCAM BUSINESS! ANY positive reviews, must be "paid advertising."
***************************
This site is a scam! I'm glad I didn't order more than the one swimsuit! I was "testing" them before I decided to start making more purchases. It's been a few weeks now since I ordered ONE (1) swimsuit from this site. I have not received my order and all attempts to go through the web site have been futile. I forgot my password, so I cannot log in, and their inquiry submission just keeps looping me around between "enter your email address" and "check your email." I haven't received anything. No email, no swimsuit. This may just be a "dummy" site, collecting money via "fake orders." They take your order, take your money and that's it. I don't even have an initial email to confirm my order, so I have no order number. All I have is a debit to my checking account.
Dear Jacqueline,
Thank you for taking your time to write your review.
Would you please give us the email address you used to register on our website?
Hoping to receive from you.
Best Regards
Rosewholesale Customer Service
My shopping experience was pleasant rose wholsale, so far I have received of the merchandise and the rest is in the mail ready to be removed. I liked the quality of what you buy, it was exactly what I ordered and to get time was proposed by the company. So far no complaints. Thanks
Nothing like the photo and one dress hasnt even arrived yes they are scammers any positive reviews would have to be from within the company.
Dear liz,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We would like to resolve this matter for you, would you please give us your order number first?
Thank you so much again for bringing the issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service
I ordered from them 2 times. The first time for myself, XL woman's tops. They were too small for my daughter that wears a size 5 so gave it to a neighbor for her 12 yr old.
The next order, a swimsuit (size M, because I thought it might run small) for my daughter who wears a 3/5. The top was too big (fit my daughter that wears a 34B bra) and the bottom fit my 9 yr old.
The quality is really poor but hey you don't pay much. They really need to improve on the size though. I wont waste any more money even if it is only a few dollars. That is for sure!
Also shipping takes for ever and it is expensive.
Dear Tammy,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The products are made in China so the sizes are different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Customer Service
DO NOT ORDER FROM THIS WEBSITE! I have had to cancel my credit card because of this website. Because they only issue a transaction of $32 dollars it was almost easy to overlook. Watch out for yourselves, and I would just steer clear of this website.
Dear Samantha,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
As a valued customer, we would like to deal with this matter, would you please offer us your order number first so that we can look into this issue for you?
Thank you so much again for bringing the issue to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
I ordered 2 swim suits after a long wait one finally came it was suppose to be a 2xl but instead it looked lie it was a size 12. And I have never received the second one. I called and no respon yet. Smh. O will never order here again.
Dear Almeda,
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by thanking you for notifying us about the issue.
The products are made in China so the sizes are different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We located in China so we have time difference, when you contact us, if it is not business hours, we may not be reached.
As a valued customer, we would like to deal with this matter for you, would you please offer us your order number first?
Thank you so much again for bringing the issue to our attention.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
I've been ordering from RoseWhole sale for a while now and I have no complaints. The products are inexpensive but the quality is really good! Not to mention the shipping and fees aren't too costly, also the customer service isn't bad either.
Your $#*! is pathetic! Your a $#*!ing scam and your pissing me off! Give us our damn money back you need to be shut down! We order tank tops and they are the right size but the material is too small! A large tank top is a size small! I demand our money back now or we will easily fill a lawsuit against you! You have messed around with way too many people this is fraud and I would be more then happy to get your $#*! shut down! Spent over $200 on this damn website and we better get every penny back!
Dear Natalie,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
The products are made in China so the sizes are different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have sent you an email, please kindly check and get back to us soon.
Thank you so much again for bringing the issue to our attention.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
I know my measurements. I order clothes from abroad all the time. The dress I ordered didn't even match the measurements stated on their website. I have been going back and forth with them for two weeks. They keep asking me for $2. WTF! Send me the right size. Actually inspect your product and you would avoid these issues. They are just taking advantage of the fact that they are in another country. If this was a US company, they would put out of business.
Dear H,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The products are made in China so the sizes are different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have replied to your ticket, please check it and reply, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service
This is a scam! Im reporting it and i have alerted my bank. You need to find something else to do with your no life having selfs!
Dear cc,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
First, I want to offer my sincerest apologies to you for the issue.
We have sent you an email ragarding this issue, please check it and reply to us as soon as possible.
Thank you again for bringing these matters to our attention.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
You need to make sure that you are providing the actual products for your customer and that they are what you are advertising for or else its false advertising which is Illegal and you are refusing for refunds? That's also illegal (something called the consumers grantees act) You really need to reflect on all your services, make sure that you give CORRECT AND ACTUAL CONTACT INFORMATION. Don't see how you all can be working as frauds. This site SHOULD NOT EVEN BE UP, this site should be shut down! Stop stealing money from people!
Dear melissa,
Thank you for taking your time to write your review.
Can you send us your order number? It is start with letter H and 16 numbers.
We can not get the item information without order number.
Hoping to receive from you.
Best Regards
Rosewholesale Customer Service
I bought a "Slimming" hoodie from these guys. I got an XL because I'm a 200lb man. The product I got was laughable! I know they make things smaller in china, but this is ridiculous! I might as well use this thing a a towel! I guess 200lbs means I should be an xxxl! I want to return this immediately!
Dear chris,
Thank you for your comment.
We feel sorry for this issue that you have described.
For the size issue, please refer to http://www.rosewholesale.com/m-article-id-16.html
And we have asked you to provide us the picture but you refused, but we need the picture to prove the size issue and if it is our fault, we will avoid that happen again.
Hope you can send us the picture and we will solve this issue for you.
Best Regards
Rosewholesale Customer Service
I ordered bracelets from RoseWholesale back in early February of this. I needed them for a bridal shower in May. My shower is now this weekend and I still do not have the bracelets. They claim they were shipped on March 20th and can take up to 10-25 days to be delivered. We are WAY over that amount. The customer service told me "please don't worry, just wait some days". Unprofessional and the other merchandise I bought was crappy quality. I am hoping I can get my money back but am not holding my breath.
Dear Meghan,
Thank you for your recent review.
We can not get your order information, because the order number is wrong.
The correct order number is start with H, and 16 numbers, can you find that for us?
We will check your issue and figure out a clear solution for you.
Hope to receive from you.
Best Regards
Rosewholesale Customer Service
Very bad service. I didn't get one of my item and the other one I ordered women shoes and they send me man shoes with very low quality. I would say peoples must be very careful about this site by learning from others bad experience with the site.
Dear seble,
Thank you for taking your time for this review.
Can you provide us your order number? It is start with the letter H.
We need the order number to get your parcel information.
Waiting for your reply.
Best Regards
Rosewholesale Customer Service
After waiting I don't know how many days for a reply off rosewhole sale they reply! I have just mailed the company asking them to leave the situation there... Why?! Because I tried to resolve it and twice they just left me hanging but now I'm blogging about the terrible items they sell they want to "resolve" it all. So heres a tip for u guys out there who like to online shop like myself... If u want aggro, stress and to just get totally ignored, shop with ROSEWHOLE SALE! Or if u want cheaply made products instead of the lovely clothes and accessories they falsely put on the pictures crack on. I no longer care about the money I paid for that horrible dress... Its just not worth all the inconvience this has all caused. Rosewhole u win. Keep the money! Kind regards and all the best with conning people... Samantha :)
Dear samantha,
Thank you for your recent order.
We apologize for the inconvenience that have caused.
For this issue, please refer to http://www.rosewholesale.com/m-article-id-16.html
We have checked the relative ticket that you refuse to provide picture to us and we can not apply this issue to our manager, and you have send the item back to us without any receipt.
Can you keep communication at the email and provide us the information?
Hope to receive from you.
Best Regards
Rosewholesale Customer Service
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Patricia,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We feel sorry for the inconvenience that you have described.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention.
Best Regards
Rosewholesale Customer Service