RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I purchased 2 dresses and a skirt/top combo. I received 2 of (I canceled the 1 item not received) and the quality was worse than that of a cheap Halloween costume. They wanted me to send pictures and the site would not even support photo size after many modification. I emailed back and forth and they would not refund my money for the plastic clothing I received from this sham of a company. People don't be like me research these foreign companies before wasting your money on nonwarable trash.
First and last time I will order from this site. Granted I should have done some research first. The dress was suppose to be red. It came in a pink shade. It was very poorly made... To the point the sweetheart cut came up to my neck. When people sell clothing so cheap it will be cheap! Don't expect any quality or similarities to the picture. Lesson learned. Sigh.
DearAlysha B.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
You cannot get ahold of anyone to take care of any problems!
It takes forever to get your order!
To return or exchange you cannot find an address to return it!
You cannot not get through on the phone to get an RMA #!
NEVER ORDER FROM THEM!
OH and the sizes are asian size really small!
Dear Michele H.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Was in need of swimwear and ordered 3 really cute suits in August for long awaited vacation in October, and a cardigan. Received yesterday after waiting over 3 weeks.
I normally wear a Large or sometimes Medium but ordered XL so I'd be sure they fit and be more comfortable.
When I finally received them, they are all about a size 2/XS realistically. They would fit a child (with boobs). I am very disappointed as I cannot wear anything I received and would have to lose about 40-50 pounds to do so.
Also was not informed upfront of extra shipping and other fees until order was processed and charged.
Tracking number is a joke and totally useless as they never update progress, it just indicates the order exists.
Commodity price: 43.94 + Delivery costs: 24.21 + Insurance: 1.88 + Tracking number: 2.00
I was trying to save money as I am retired and on very limited income.
I am NOT happy, will NEVER order again am writing my review to help keep others from wasting their hard earned cash as I did.
I thoroughly checked sizing before ordering. They did send me an email after a week (the time limit for returning things) and are attempting to resolve the issue. However, if they do accept a return, I still have to pay shipping back. Not worth the time and effort it will take.
UPDATE:
To make a log story short, after A LOT of back and forth emails between 2 customer service reps who apparently didn't know they were handling the same issue, I came to an agreement with them to accept a $25 refund on my PayPal account. I did not have to send the merchandise back. If I had sent items back for a full refund, it would have cost me another $25 in shipping.
I am somewhat satisfied with that resolution, but I will not order from them again.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
I had received no updates on my order. No tracking number. Nothing. I sent many emails with no response. When I sent one last night stating I would dispute the charge if I did not get an update on my order this is the response I received.
Rosewholesale Customer Support At: 09/19/2015 02:07:47 UTC
Dear Sherry,
Thanks for your attention and sorry for the inconvenience regarding this issue.
As for the order, we will arrange the shipment to the address you requested.
But before that would you please offer us the attachments to confirm the payment information? Just one copy of your identity card or passport or driving license and a copy of your credit card (for credit card, in order to protect the Security, you can just leave your name and the last 4 numbers, cover the other numbers) via email
Sorry for all the inconvenience, as it is a large order to us, we have to confirm that whether this transaction has been authorized by the card holder, in order to avoid Credit card Fraud. According to our company policy, we may have to confirm the payment information. Do not worry about it; we just want to make sure that this transaction was indeed made by the card holder, not anybody else, so as to avoid any cases like Credit card Fraud.
Any issues please feel free to contact us.
Hope for your swift reply.
Best Regards.
Lin
Rosewholesale Customer Service
http://www.rosewholesale.com/
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.
I always read reviews on sites that I want to purchase items from, especially if I haven't bought from there before. When I read the reviews about Rose wholesale.com I was very hesitant to buy from them, but I really wanted an item from there, so I took a chance and did a small test order ( three small priced items). Well, I received my order yesterday and all is good. The quality of the items was cheap, but as I only paid $6.00 for a pair of pants, I didn't expect great quality, but they are o. K and are as advertised, shipping took 12 days from there to here (Australia) which was quite good considering I was expecting to wait a couple of months according to some reviews. I have now placed a second order, will see how that turns out.
I've ordered a few things from this site, and I haven't had any issues or complaints! Items were just as described and pictured!
I had a part refund for a horrific dress i received, i thought im not going to get my money back, lets buy something they cant $#*! up sizes for you, i gave up last year trying to access it, but managed to this time. Well if you thought the clothes were poor quality, the jewellery is just as bad, the illuminous heart necklace wasnt illuminous, and broke before i could even give it to my grand daughter to use as play jewellery. THe only thing i can liken it to, is the jewellery you get in the little one pound balls in the machine in the market. Dont waste the time and effort to order.
Dear Sue P.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
Received email August 19 th that my order had shipped. Never received anything. Tried to contact the company through all their various scam methods. It claims my email is no good. Well it was sure sure good enough when they wanted my money!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please provide the valid order No. So that we could check for you.
I bought jewelry from this place they sent me a ugly black and white blouse xl. They will not sent me the correct item. I sent pictures and a picture of the label of course it is all Chinese. They will not let me sent it back to proof they are wrong. I want nothing to do with this company. Like others they are tring to scam for your personal information.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We value your patronage and wish to continue serving you in the best way possible.
I ordered a pair of pants 1 month ago and I am still waiting. It was not even a week after ordering that I noticed the price of the item was offered at a lower price. I contacted Rosewholesale and they offered a whole 5% discount on a FUTURE order. Yea, right! They knew they would anger me since I don't think the item was ever sent. I contacted them Sept. 5 and of course, since I didn't pay big bucks for their tracking, they have no idea where the item is. The picture they show (a bag with a mailing label) could be anything, even the mail belonging to the person who lives in a basement in China. Each time, 3 times I get the lame canned answer that since I didn't pay for ungraded shipping, it could take a long time to get it. Come on, who operates like this? Be careful since there are other sites that look just the same and it's more of the same stuff and shipping nightmares. I have contacted my credit card company to dispute this issue. They are very familiar with these crooks. Update: It is Oct. 1 and NO pants. The company wrote me and told me to check at the post office for the pants. Come on! My credit card company credited my account since they know there are no pants to be found or had.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please provide the valid order No. So that we could check for you.
This was such a scam. The quality and sizes of merchandise I received was less than junk. Many items were not even as good of quality as halloween costumes you buy for your kids. What is advertised and what you get are 2 totally different things. When contacted about a refund, they required photos with each item to be displayed on the floor with a measuring tape showing the size discrepancy, close ups of the buttons hanging off, unfinished hems, crooked seams etc. Once they received them they tried to say the differences in size weren't enough to warrant a refund. After several emails back and forth, they agreed to accept a return and refund the money for the items returned. It was an additional $66 to mail it back to China. All total I paid over $100 shipping (to me & back to them) which they are not refunding. I would never have ordered from them had I known it was coming from China, and most definitely not had I been shown true and accurate photos of their products.
I've filed a complaint with the Consumer Protection Agency
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
Last week I wrote very negative review about my experience with this company. Since then they contacted me several times to try to find a way to make me happy. I did not want to go thru their process of photographing and measuring and returning the too-small clothes and decided to give them away. Well, in their messages to me they offered a partial refund either to my credit card (partial because I kept the clothes) or a larger credit to my "e-wallet" with them. Truth is, I really like the bag I got and may well order another, since one doesn't have to worry about size with handbags. Anyway, I thought that was pretty good customer service, very responsive, so now I'm writing a happier review. Evidently they do read these and do care about our experiences. Now, if only they can get the clothing sizes right they will get so many more orders!
YIKES - THIS IS MORE THAN A NIGHTMARE. PLEASE FOLKS... DON'T BUY FROM THIS COMPANY BECAUSE IT'S LIKE LITERALLY FLUSHING DOWN YOUR HARD EARNED $$. I COULD NOT BELIEVE THE JUNK I RECEIVED. AND, ONCE THEY SHIP THE ORDER, YOU ABSOLUTELY CANNOT GET IN TOUCH WITH THEM - AS IF THEY NEVER EXISTED. SO, YOU CAN'T RETURN THE JUNK AND EVEN IF YOU COULD, IT WOULD COST YOU A FORTUNE TO MAIL IT BACK TO CHINA. I HOE I'VE CONVINCED YOU NOT TO BUY FROM THEM. I EVEN ALERTED THEM THAT I WOULD GIVE THEM A BAD REVIEW AND THEY DIDN'T SEEM TO CARE.
Dear CHANTAL F.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service
After previously writing comment re items purchased and quality and size of same... almost 9 weeks later I am waiting on final item... but if it is the same quality as previous items... perhaps it would be better if they kept it! What a strange business that has a 'no reply' system to their emails... they sent one speaking of refund and wanting to help a valued customer but you can not reply to emails! Load of crap and operating so we are warned under several names! STAY AWAY FROM THEM!
Dear deboragh f.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Ordered a XXL men's shirt... Equivalent to a American size Small. Fits a 5 yr old! Return Policy is CRAZY! DO NOT WASTE YOUR TIME AND MONEY!
Dear Shun B.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
One i ordered my item 3 weeks ago got a tracking number and anborder number put my tracking number in all the shipping track boxes no order pops up. 7-10 day order 3 weeks later still no product. I had an event to go to this weekend. Im very upset that i had to go spend more money to get something to wear because your company is non compliant with shipping and keeping customers informed of delays and so forth. Not HAPPY at ALL
Dear Danielle T.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service
I ordered five items. Out of the five, I was only able to wear one, and had to give the other three away to women who could fit them. The wait is long due to they are in China. It is called RoseWholesale because it is designed to buy several of one or many items to re-sell at retail markup. This is why the items are so cheap and the shipping is so high. You are meant to profit as a vendor from this site.
Clothes run small however you are given the articles measurements. I measure myself and compare and have received 2 beautiful pair of snow boots hot pink and brown swede with fur they are made well and are true to size. Since this order i have had nothing but trouble getting products. Clothes are not true to size order a 2x and it is a large or smaller. I am totally disappointed in their service and lenght of time to get products. Sorry I gave them a 4 they deserve much lower ranking. Chris smith
After many back and forth replays Rosewholesale is sending me a new watch that will work many thanks to them for doing what best for business. Will buy from this company again., many thanks Cal Schein After waiting and waiting no watch yet, dont think they were sending one, just more lies... Stay away from thie company... Guess what today it came in the mail its cheap as hell but the watch came... from Aug. 20,2015 till Oct. 9,2015 to get my order settled... sure glad its over...
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anita P.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service