I had an email asking me to participate in a small survey for boots, as a thank you I had the choice of choosing a little gift, all I had to do was pay the delivery charge. Ok not too bad, I thought the survey was for boots, I cant believe how gullible I was. It was a small price to pay, I chose my item, it was skin cream and serum. I had to pay something like, 7 or 8 pounds. I entered my details, and done as i thought, what I didnt know was that I had signed up for the full program, and that I had to return them in two weeks or pay the full price. Which was £148.48, one charged as Pillowsoftskin, and one as Dermarenew. If you see any emails like this saying you have won a prize, do not pay anything but report the email. I now have face products which dont do anything and cost me nearly £150 in the process. The three companies linked with this are first off findbeautyandtruth, pillowsoftskin, and dermarenew.
Dear Sue P.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service