RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Very satisfy with skirt! Great price. Delivery time was 4 days, but I took DHL service as delivery option...
It has been almost 8 weeks and i still dont have my order!
This is the third time I have used Rosewholesale.com and get many compliments on my clothes. I will definitely use them again - great service, shipping to NZ in 3 weeks. Great!
My experience with Rose Wholesale is much different than most. I cannot comment on the quality of the clothing as I never received the clothing I purchased. Rose Wholesale shipped to the wrong zip code. When I submitted a ticket, they asked me to check with the post office. This was their mistake! I went ahead and checked with the post office I receive my mail at, they said they did not have anything just as I suspected. They then said they would track the package and get back to me in three days or less. A month has gone by and still no response, no clothing either. DO NOT BUY FROM THESE PEOPLE, SHOP AMERICAN AND PURCHASE AMERICAN SO THERE IS A LEGAL RECOURSE IF YOU DO NOT GET THAT YOU PAY FOR. HAS ANYONE HAD ANY LUCK GETTING A REFUND? If so, how did you do it?
Dear Terry B.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service
Been waiting for an order now almost 1 month not happy
Dear Terri M.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
I wish I had thought about checking this site BEFORE I purchased my items. The clothes were of very poor quality. The material was so cheap that it was sheer and see through. They looked nothing like the clothing on the website and they were sized inappropriately. When I contacted them about a refund, they wanted me to take pictures of the items and email them and that could only get me a PARTIAL refund. I'm not filing a disputed with PayPal like someone here suggested. Don't do it!
Dear Twana M.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend my sincere apologies for the problems you have experienced.
Please kindly check our return and warranty policy
http://www.rosewholesale.com/m-article-id-16.html
We allow customers return the items for refund or exchange.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
Rosewholesale Customer Service
Rip off and a half! Their sizes are way out and their clothes look like they are sewn by 2 year olds and then chewed by a dog! Shocking! Getting a refunds is MISSION IMPOSSIBLE! They don't address the bad quality of their items and only give refunds if in their eyes the sizes are out... which is always the case and offer a $12.00 USD on an order of $97.00 USD. Shocking!
Dear Tatiana R.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing and glad to help you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We cannot thank you enough for all your attention and kind support!
Kind regards
Rosewholesale Customer Service
I ordered from this site back in July. I received my items the middle of September. All the clothes are so small, I actually gave a large to an 8 year old. One shirt has 2 different sleeve lengths and the dress was never "finished" literally the whole size wasn't stitched. Save your money!
Dear Austin E.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
They blocked all the insatisfaed clients and eliminate their comments. So you´ll never see them so they can continue cheating the clients.
On site jabber they write back to all the clients as they want to solve the problems only to show they have great customer service.
Nothing as far of the reality.
Dear Connie R.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I have ordered a shirt for my daughter to wear on the FIRST day of school and needless to say we are in week three and its getting colder and I still DO NOT have anything. I have tried to call and get busy... created TWO TICKETS to get someone to contact me back and still NOTHING! Is it a real business? Do they really ship items? Is there a real customer service?!
Dear traci k.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
I have not personally ordered from this company however i have ordered 1 time from a company based out of china called fashion mia; they are all the same! Poor quality clothing, terrible service, lucky if you even get your items delivered and they had the gull to try and bribe me with discount coupons if i withdrew my paypal dispute. I successfully rec'd a full refund and would advise anyone NOT to order from any chinese company and if you did file a dispute with paypal and then escalate to a claim asking for a full refund. Dont believe the company's lies and false promises... scammers scammers scammers
DearKandy B.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
I have ordered a number of items from rosewholesale. First i got an email to say my payment had gone through and then i got one to say my order had been put on hold for an id check. They have asked for photo evidence of my passport and debit card.as this is the first time i have ordered anything from them i am not sure if this is ok.as i have ordered things from other companys on line and never been asked for this information before
Dear amanda v.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I had read earlier reviews and I'm not going to lie, I was hesitant. But I went ahead and ordered a few peices of jewlery and a dress and I am so happy I did! The jewlery is cute and the dress was so cheap and adorable. I wear my items all the time and I have already placed a new order for more jewlery. (: Definetly worth the price!
I placed an order with Rose Wholesale for over £400 worth of clothes for my boutique shop, what arrived was not what i had seen on their website. They looked like rags. They weren't stitched correctly, they were see through and the sizing was completely wrong.
They took ages to reply and PayPal somehow decided in their favour!
I hope no body uses this company, i am now out of pocket over £550 including the customs charges.
Dear Adam T.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Check the web for their reviews. I didn't do it before I placed my order. Totally lost all my money. Wrong size, lousy materials, lousy customer service. No refunds and expect u to pay shipping when u return. DO NOT GO THERE!
Dear jay v.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I purchased a gorgeous, blue, velvet, long dress for Christmas. It arrived very quickly in perfect condition. The dress was exactly as described & the fit was exactly as expected. I'm short so I'll have to hem it but I expected this when I purchased. The price was amazing & I now look to this site for all my clothing, jewelry, & shoe needs. Be aware, you MUST check the size chart to assure you're ordering the correct size. I have to order two sizes bigger than what I normally wear.
Wonderful clothes, great service, helpful people what more can you ask for while shopping?
This company advertises cute items on their website. I placed an order with them back on August 12th--its now the end of September and I have not yet received my order. I received an email with tracking numbers and when I traced it--my response was that there were no updates available-what?!? I would never ider from this company again. They are SCAMMERS!
I'm just out of words! After writing them the 1st time i got few of the things delivered, they have asked me for pictures for proof, like they dont already know what a LOW quality crap they sell! By he time i found time to take pictures and download them, they have closed my case! So i still have 3-4 items that i never recieved or got a refund on, and the rest garbage i can't find no one to get am RMA! They dont even have a legit phone number... what was i thinking ordering from China((( STAY AWAY FROM THIS SCAMMERS! I'm going to report them to my bank and see if i can get a refund through my bank!
Dear Elle A.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mary C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service