RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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On the 28th of July 2015 I ordered two clothing items from RoseWholsale and today 5th of October, 70 days after payment, the items have still not shown up. I have tried to get a refund but they keep telling me to be patient and wait! LOL! Needless to say I did not qualify for their 45 day "lost items" compensation. I haven't been able to successfully resolve the issue with them and have just filed a claim with Paypal. Hopefully Paypal will get the refund for me. Obviously I will never make another purchase with this company again.
This is a terrible site. Clothes very poor quality and not like the pictures. Very small and to short. Cheap and nasty.
Returns proving to be tough!
Stay away
Dear Diane D.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I purchased 2 shirts of size L after seeing a neat looking facebook advert. They arrived and are child sized. I normally take a L or M sized man's shirt but these shirts labelled as size L were so small they did not even fit my friend who is size S. I live in New Zealand which normally is the same sizes as the USA. Avoid these people as you will never fit their sizes. I could not get a refund
Dear Robert R.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
I ordered something but nothing came. It seems my order got lost. I contacted Customer service and one customer service Bunny is not helpful but Farrah responded very well by refunding me. I cannot review the merchandise but one of the customer service Farrah is very helpful and straight to point in addressing customer concerns. I hope they improve courier services they are using.
Dear Rommel S
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We realized that you didn't pay the insurance so we gave you many options not just paying a half item value and we will resend you. There are many options.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
Ordered almost $300 in clothing from this place (without ever reading reviews before making my purchase) I was so excited for my new wordrobe to arrive in the mail. I'm one of the few that actually received my package and was appalled when I saw what was sent to me. Cheap clothing that was hideous. Thin, liked NOTHING like the pictures, didn't get what I had ordered. I ordered XL and got clothing that would fit my little sister in Elementary school. (LITERALLY, IT FIT HER!) SHE'S A SIZE SMALL IN JUNIORS! THE TOPS ARE ALL TOO SHORT FOR HER EVEN. Rip off, scam, no way to get your money back unless you PAY a $#*! ton of money to SEND IT BACK. Thankfully, I paid with PayPal and an filing a dispute now and have a lawyer to get my money back.
Dear Caitlyn H.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Would you mind sending us your valid order number or email address? As you can check http://user.rosewholesale.com/m-users-a-orderinfo-n- GG1509201638080982. Htm
We would like to offer you a better solution， please kindly leave us you contact information, it is very important for us.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
Placed order on aug 20, it is now oct 2,2015 and still no order. Keep getting told "wait. Its coming". Yeah that sounds like the typical scam company. Company based in China, and seems they are in this to make a quick buck without ever delivering anything.
I have ordered other items from other companies AFTER my order wtih rose wholesale, and I already received my packages.
I have already requested my money back cause I doubt anything is coming. THEY ARE QUCIK TO DEBIT YOUR ACCT, BUT NOT SO QUICK ON THEIR PROMISE OF DELIVERY.
Dear rob s.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Would you mind sending us your valid order number or email address? As you can check http://user.rosewholesale.com/m-users-a-orderinfo-n- L1508201806048735. Htm
We would like to offer you a better solution， please kindly leave us you contact information, it is very important for us.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
I placed an order on July 14th and STILL don't have it! I have emailed multiple times and even called to a number that doesn't work. I just want my products that I've PAID for! I would think long and hard before ordering from them! I wish I would have read the reviews before I ordered. What horrible service.
Dear Mitch P.
First, I want to offer my sincerest apologies to you for the issue. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
When shopping online for men's clothing, Rosewholesale.com has all my needs. They have a variety of categories such as Shirts, T-shirts, Cardigans & Sweaters, Men's Pants, Jackets & Outerwear, Hoodies, Men's Shorts and Vests. The quality of the clothes are great, and better yet, the prices. They value me as a customer, and are committed to providing me with the best service possible. Thank you Rose Wholesale.
I received my order via DHL quicker than expected... I paid the extra cost for tracking information etc. so I guess that's why. I opened the package immediately with excitement of seeing the great buys I found on the rosewholesale. Come website. The photos showed really beautiful items at low wholesale prices. Well, all I can say is that "YOU PAY FOR WHAT YOU GET"... I order a Vintage Jewel Neck Full Lace Spliced Long Sleeve Dress in Blue. The dress had NO JEWEL AT THE NECK, hemline is nothing like the photo shown and looks like a 10 year old made it. It is HORRIBLE! Very poor quality. It's as though it's not finished. I ordered the Sexy Plunging Neck Short Sleeve Spliced Backless Dress and the stitching was off in the back. I don't know how their quality control department could allow it to leave the warehouse in that condition. The front was not made as the photo shows and it came with a hole in it. I ordered the Print Spliced Backless Hollow Out Elegant Halter Sage Maxi Dress For Women... the dress is stitched poorly and doesn't fit properly in the back. The color is as shown in the photo however, the bottom is not made correctly. I also purchased (2) of the Scoop Neck Long Sleeves Lace Splicing Backless Sweet Dress For Women for my twin daughters. The dress looks nothing like the photo. It is very poor quality and looks more like something my girls may wear as a Halloween costume. I ordered the dress for a charity ball which is taking place on November 6th... now my girls have nothing to wear. I am SO DISAPPOINTED! I ordered the Casual Women's Snow Boots With Multicolor Fur and Mid-Calf Design for my sister for her birthday. The fur at the top has rips and the boots were super thin like they would be better as house slippers. The only product that was as shown that I ordered is the Silicone Demi Cup Extreme Lift Bra With Straps. If you want a little extra this is ok. DO NOT PURCHASE CLOTHING FROM ROSE WHOLESALE! I have tried to put in a ticket for the items but the site is not allowing the ticket to go threw.
Ordered two different orders in August. It is now October, and no orders received. Their phone number does not work, and when you fill out form on their website, they blame you for not paying the fee for tracking.
DON'T ORDER, no matter how inexpensive or cute it looks. I did buy and receive a top, in June, and the fabric was so itchy, I can't wear it!
Dear cindi m.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We have noticed that our colleagues have replied you in many emails and didn't get your reply. We really need your help to solve the problem as soon as possible.We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I ordered a skirt on July3 and after 3 weeks of non receipt I submitted a ticket to complaint of non receipt, only to be told that the company cannot track my shipment as I had not paid for tracking. I was told to check with my local post office or continue wait as shipment can take upto 30 days. 30n days came & gone still no sign of my skirt. Reply to my complaint was - I have to wait for 60days before they can give me a refund. Sure, wait &, wait again. Finally on Sept 10 (after many complaints & demand for refund) company promised to give me a refund. I had checked my account on 29/9 & I am no surprise that there was no sign of my money. I wrote to Customer's Services & have yet to receive their response to date.
This is the worst on-line company I have come across. I'd made various on line purchases and my orders were promptly delivered with no issues at all.
Dear Gina T.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We have checked your order and we feel very for the lost parcel due to the shipping company's issue.
Please note that we have refunded to you and it need more time to get into your account because you paid via credit card and the bank needs time to check it.
Hoping for your understanding.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards,
Rosewholesale Customer Service
I ordered 8/15/15, and just got my order 10/13/15. I did write a review earlier about this, and because of my review, they offered a refund; first for the price minus the shipping, then agreed to a full refund after I asked. They said they put it through and it will take some business days; but to be fair, I did just receive it, so I told them they do not have to. Interesting fabric, but the size surprisingly was right. I suggested to them that they should include the $2 fee in the price of the clothes and just give a tracking # to everyone. I did not pay the extra fee, and I did not know where the thing was. The shipping was a lot, 9 plus dollars, but it is coming from China. So you make up your mind from these facts.
Dear Michelle B.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
IT IS TRULY DISGUSTING THAT THERE IS SO MUCH NEGATIVE FEEDBACK FROM OTHER PEOPLE THAT SAY/SHOW THAT YOUR COMPANY DOES NOT RESPOND TO QUESTIONS AND SEND ITEMS INCORRECTLY SIZED AND POOR QUALITY FABRICS. YOU CAN'T RESPOND TO ANY OF MY QUESTIONS SO I KNOW THAT TO BE TRUE. I WILL ONLY GIVE YOUR COMPANY UNTIL MONDAY TO GIVE CORRECT SHIPPING INFO! 3-5 DAYS? LIES! ALSO IF I RECEIVE AN ORDER THAT DOES NOT COINCIDE WITH WHAT I ORDERED, IM DISPUTING THE CHARGE PERIOD! I'M TOTALLY DISGUSTED. THIS IS FRAUD TO SEE PICS OF ACTUAL ITEMS THAT PEOPLE ARE SENT WHICH ARE NOTHING LIKE WHAT'S ON YOUR SITE!
Dear T M.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We feel sorry for the delay due to the quality inspection. Before shipping, we need some time for quanlity checking, because we want to be sure our customer will get the product within good quanlity. However, the items have been sent to the shipping company and are ready for shipping.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Kind regards,
Rosewholesale Customer Service
I never received my order and this company can never be contacted. They are a scam! Do not order from them.
Dear Suszanne S.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We have checked that we have replied you in many emails and please check them and make a reply.We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
The goods are nothing like the photos, the material quality is disgusting, the workmanship poor and after sales service slap dash. Products take forever to arrive also. The sizes are not even close to the advertised sizing. There is nothing positive I can say and I really try to look for the good in situations.
DearJane H.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I paid for 7 items yet I only received 4. I sent a message to support and they were supposed to get back to me in 24 hours. It's been almost a week. I just had to send ANOTHER complaint. This is completely unprofessional and I want my things that I paid for or a refund for what I didn't get. Will not be purchasing anything else from them even my items or money are received. I do not recommend this website. Plus one of the wigs I received from them was not off good quality where the part was. STAY AWAY FROM THIS SITE. This order has left so much to be desired and better quality than received.
Cleary, the site was nice and pictures were showing the product. I was very impressed by the look of some items and, although I was expecting something cheap, I never could imagine this kind of cheap.
I could not even wear it. Sizes were too small, I took Large for most of the items even though I wear medium fit. But even large size were smaller than medium I got from local stores.
Delivery... Well, quite a bit expensive if you add hidden fees. Still, it took 5 days.
Sewing and printing is very poor-quality. I had the impression of wearing an uncomfortable costume for Halloween.
- Unhappy customer
Dear Kevin J.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend my sincere apologies for the problems you have experienced.
Please kindly check our return and warranty policy
http://www.rosewholesale.com/m-article-id-16.html
We allow customers return the items for refund or exchange. In addition, please note that the shipping method is chose by our customer and the shipping fee is charged by the shipping company. We don't have any hidden fee. There is the invoice and other ducument can be referred.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
Rosewholesale Customer Service
This adage usually starts out pessimistic but the outcome is USUALLY positive. This is NOT the case here.
I ordered what i thought was a beautiful flowered MAXI dress and what i got is the following problems;
1.3-7 buisness day delivery was actually 3 weeks later.
2. I ordered a maxi dress, i recieved what appears to be a tunic top.
3. The product material is too thin, looks cheap, and is itchy to the touch.
4. The workmanship ( sewing) is BELOW substandard, I noticed that the sewing was puckered and gathered. BEFORE i tried on my 'maxi dress ' i noticed that on the right side under the armpit bottom to the bottom of the ribcage there is a big gap not sewn at all. Then the poor, puckered, and gathered stitching continues.
I was so disappointed with this company. I was really looking forward in doing ALOT of business with Rose Wholesale. The clothing appears to be fashionable and modest.
So if it seems to good too be true, it usually is. NOT!
Dear Gabrielle S.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Please note that the accurate arriving date depends on the shipping company and we are sorry it arrived so late. We are willing to conmmunicate with you and solve your problem.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
I was really excited when I found the dress I wanted on this site for so cheap. I ordered it and have been tracking it since I got the email that it was shipped. It was shipped on August 23rd to America, should take 10-25 days to ship. The tracking site still only says that it was shipped to America on the 23rd. The latest it should've been here was (MAYBE) the 25th. I have seen absolutely nothing. I've worked with companies like this before and they may say they want it resolved, but I highly doubt that if anything actually gets done it will be fair. I am not happy and strongly discourage anyone from ordering from this site!
Dear Laura S.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Please be assured that we accept any exchange and refund and there is the warranty and return policy: http://www.rosewholesale.com/m-article-id-16.html
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Was going to order... BUT... after all review. Decided not to. Could not reach company on phone or live char for a question. Bad customer service. Im an attorney, so they really would NOT want to deal with me if order was not correct or for their absent mind.
Dear Candice P.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rick S.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please be assured that we have the policy for the lost parcal and your parcel was shipped by the flat shipping so it will be later than others.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service