RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I ordered a dress from this company in July! It is now October and I STILL have not received my order! I've tried on numerous occasions to reach someone and all I get is a standard automated email to which I can not reply to! I would NEVER order anything from this company again! TERRIBLE! 0 Stars!
I am not at all happy with this site. I purchased a dress about a month and a half ago but I have still not received this item. The company states it will take about 15-25 days for delivery. This is obviously not a true statement. They do not respond within the 24 hour turnaround time as they stated. When they finally respond it is just a delay tactic by telling me the item was shipped and I need to be patient. I think this company is a scam and I suggest anyone looking to purchase anything from this company go somewhere else.
Dear Jean C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
Was told my order shipped on August 19th. Was shipped out to USA on Aug. 22. Ok, here it is Oct. 8. I've contacted them 3 times and keep getting told to wait "a little longer." They pretty much told me it's my fault for using flat rate shipping. They've told me to contact my local post office and I DID. My post office tells me it should have been here by now, and that's been almost a week ago. Rosewholesale told me it might have been because of a "holiday". A holiday? If my order was shipped to the USA on 8/22 like they said, the only HOLIDAY was Labor Day on Sept. 7. I opened a Paypal dispute and I imagine I will have to escalate it to a claim. I've ordered from China several times before on Ebay, and I have NEVER had a problem. So it's not necessarily CHINA, it's ROSEWHOLESALE that's the problem. *UPDATE*- I did at last get my order--so now I can comment on quality. I really liked the "eyeball" necklace--out of the three things I ordered it was the one thing I truly liked. The shirt was pretty, and will pass--but the dragon earring is unwearable as it will possibly only fit a small child's ear. That being said, with the aggravation and constant emails, even though I DID receive my order, I will NEVER order again.
Dear Lorre T.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please be assured that we have sent the emial to you to solve this problem and please reply us.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I ordered 2 dresses on August 12th and today Oct 8th I still have no dresses. Since one was for a wedding shower and the other for a wedding, I had to go out and purchase dresses. I sent an email asking where my order is and have received no response, even though they promise a response in 24 hours. I will NEVER order anything from them again!
Dear Liane F.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please be assured that we have replied you and we feel very sorry for that.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards,
Rosewholesale Customer Service
I ordered 2 dresses and they said 7 to 25 business days and it has been 59 days and is still have not got my dresses and the contact number for them never works!
Dear Breana F.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please note that we have replied you in the email and please check it.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosewholesale Customer Service
I ordered a dress about 7 weeks before my vacation. Received it 3 days after I returned. Postmark was dated the day I left for vacation, even though I had sent several emails inquiring about it.
Dear Kathy C.
We want to start by thanking you for notifying us about the issue.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We noted that you chose the flat rate shipping and it is slower than other methosd. In addition, we have refunded you in time.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosewholesale Customer Service
PLEASE BE VERY CAREFULL THIS COMPANY, S TRADE WITH SO MANNY NAMES THEY ARE IN ALL DIFFRENT NAMES I CAN SEE WHAT U PEOPLE DON, T UNDERSTAN THEY ARE SCAMS
IF U SEE IT AND IT IT CHEAP DON, T GO THERE
THERE IOS ROSEWHOLESALE MIAFASHION SAMMY THERE IS SO MANNY THEY TRY TO CHANGE THEY NAMES FOR MORE VICTIMS AND MORE MONEY IN THEY POCKETS
I PURCHASE 2 CARDIGAND I GOT 2 GARBAGE AND NOW THEY HAVE TAKEN MONEY OUT OF MY ACCOUNT WITH OUT ME PLACING ANY ORDERS WITH THEM HOW BAD IS THIS SCAMS YOU WILL NOT GET A RESPOND OR YOUR GOODS OR YOUR MONEY
Dear Maria T.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please be assured that we will serve any our customer and reply and solve their problem in time. Please leave your order No. Here so that we could check waht is exactly the problem.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards,
Rosewholesale Customer Service
I bought a lovely Retro Women's Sweetheart Neck Solid Color Sleeveless Dress, for my daughters wedding, II love it, it arrived on time & it fit. I was complimented on my appearance.
In general I would not order anything that is shipping from China.
I ordered about $500 worth of winter clothing from this site over three weeks ago and have not received a single thing. They made me pay $95 for 3-5 day shipping to receive absolutely nothing! I have submitted several request tickets and haven't even received a single response. Their Live Online Chat brings you to a screen that says "please come back during normal business hours" which apparently is never. I've received absolutely no response whatsoever and have realized that they just simply stole my money. I am disgusted by this company and have begun to file a lawsuit against them because they clearly need to be held responsible for their actions and should be put out of business. I will make sure that they don't do this to anyone else again.
Dear Kelli S.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We feel very sorry for the late reply, however, we sent you emails ans didn't get you reply so the order delay at the time. Please reply us as soon as possible.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Not only is this company a SCAM! You can tell from their responses that they do not speak, nor can they articulate proper English. This company, like a few others, is a company that promises quality items, (from their pictures), but deliver, (maybe) items that are horribly made. I would not doubt that these clothing items are made in sweat shops in China, or other countries that promote slave labor. Do not order from this company. Please, spread the word about this company... and before you decide to order from a company like this... look for the reviews. This is horrible.
Dear Mary S.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
We are more than willing and glad to assist you, please feel free to contact us
http://www.rosewholesale.com/m-article-id-12.html
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
I have never experience such dis-service online in my life! I ordered a dress over 4 months ago and because I did not pay extra for a tracking number I was told there is nothing no one can do. Someone has the tracking number even if I didn't pay for it. The shipper should be able to track the package. So now 4 months later I have no dress and getting the run around about getting a refund. Money down the drain. Do not ever purchase anything from this site!
Dear netta p.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
Please note that we have tried our best to contact you about this problem and we didn't get reply. In addition, the order has been shipped out on 8/15 and it is not 4 monthes. Please give us an opportunity to conmunicate with you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
I ordered a coat about 3 week ago and it still hasn't arrived I have had no confirmation email to say my order has been received I payed by pay pal there is no option on the website to track my order it seems no one is replying to your Facebook site as I ordered through the link. I would like a reply back and to know when I will be receiving my order.
Dear Jackie G
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
10/15/15:
YOU'VE SENT SEVERAL EMAILS TO ME WHEN? I'VE HAD TO COME ON SITE JABBER BECAUSE I CANNOT CORRESPOND WITH THIS DISGUSTING COMPANY! THESE GENERIC RESPONSES ARE THE PITS! ONCE AGAIN, I CANNOT UPDATE ANY TICKETS ON YOUR WEBSITE BECAUSE THAT FEATURE IS DISABLED! I REPEAT, I CANNOT UPDATE THE TICKET AT ALL! DON'T GIVE ME ANOTHER GENERIC RESPONSE! AND STOP, STOP, STOP TELLING LIES! TRUTH IS, I CANNOT TRACK THIS ORDER THAT SO CALLED SHIPPED, AND I STILL HAVE BEEN TOLD NOTHING ABOUT THE ITEMS THAT WERE NOT SHIPPED AT ALL! ONCE AGAIN, CANCEL THE ITEMS NOT SHIPPED, AND REFUND MY SHIPPING THAT I WAS ALREADY CHARGED FOR THOSE ITEMS! I WILL CONTINUE GIVING YOUR COMPANY BAD RATINGS, DESERVEDLY! RIDICULOUS!
Dear T M.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Please note that we have replied you in many emails and we are trying our best to solve your problem. In addition, we have changed the address for you and please check the email we sent.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Rosewholesale Customer Service
I ordered a beautiful lace dress for my trip, later this month. I ordered the dress 9/19/2015 hoping it would come in time, This was from the plus size section. "boy oh boy what a wonderful buy" NOOTTTTTT. The dress arrived last Friday, the dress is a size small 12, if that. The customer service number I have, does not answer, or goes to dead silence, I have sent so may requests and no response, I will never order from this site again, and I would defenitely tell anyone who gets excited like I did, please do not waste their time and money. Thanks for the opportunity-Ms. Barbara O. New York
Dear Barbara O.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please give us an opportunity to communicate with you.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I ordered 1 dress before I read all the reviews. It has been exactly a month now and no dress and now the customer service isn't even responding. Looks like I'm not getting my order or my money back.
From all the other reviews that I have read on this company it looks like it was a mistake to order.
Dear Lindsey G.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have replied you in many emails, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
I ordered a wedding dress from this site. It was less than $30 just to see what I would get. The picture on line was a totally different dress. The one I received could easily pass as a Halloween costume. So cheap and so different from the picture. I think they are doing false advertising and I would not trust anything from this site.
Dear Marge L.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
Ordered 2 dresses from RoseWholesale online on 9 August 2015. Received one after 2 weeks. Could not get it over my head to try it on. Neck opening was even too small for a child and there were no neck fastenings such as zip or ties to help get it over the head.
The other dress was shipped 2 days later and it has still not arrived as of today 5 October 2015. I believe that 2 months is too long to wait for a delivery from online. I would love to give a good review, but unfortunately my experience with this company so far has left a bad taste in my mouth and I have been discouraging my work colleagues from ordering online from them.
Dear Doris C.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing and glad to help you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We cannot thank you enough for all your attention and kind support!
Kind regards
Rosewholesale Customer Service
I placed an order last night for 1 item. I payed to have the item in 3-7 days. This morning I have tried to contact them by phone, but the phones are "closed".
I want to know that they have received the order and see if I can even pay to get it faster.
Not happy!
Dear John E.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please note that we have replied you in email and please check it.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
Never again will I order from this place. I still am waiting on part of july order of 2 dresses and 2 wigs.
Dear Martye C.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
In addition, we have replied you in four emails and please reply us and we need your help to solve the problem together.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rhonda P.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please be assured that we will solve this problem as soon as possible and we feel very sorry for the long shipping time.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service