RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Why are people complaining that you are non existant?
Are you taking money and not delivering the goods?
Are you lying and scamming people out of money?
Do you have customer service to file complaints?
It doesn't exist and they don't care
Placed this order on Sept 4th... still waiting
Dear Tracy J.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
So I placed a order yesterday for few items, combined $120 shipping and cloths. First thing they send is a e-mail saying I did not pay... even though Paypal sends a e-mail saying I did pay. Checked bank... money gone from account.
Trying to contact them today asking if there is a problem with my order... can not figure out how to contact them. Live chat link does not work. There is a submit question link, does not work. My order has a "submit" link... it does not work either.
I paid for the fastest shipping but at this point I have a lot of questions about what is going down.
Will update if anything else happens.
Additional notes:
Got a e-mail from Rosewholesale last night. Will not go into the details of the communication.
Basically I asked them to ship the order. If the items are made like they look in the pictures, are the size they say they are and last for like 1-2 years then I will order more.
If we are paying $6-13 each item I do not expect them to last forever, but I do expect them to look like advertised and be the size I ordered.
These people can probably make a lot of money if they just deliver what they say they are going to deliver.
10/14/15 Update
Kicking it up to 4 stars and here is why.
Got information that my order shipped with tracking number. 8 items were shipped and 2 items were back ordered. I really like how they let me know this upfront. They also gave me a eta of when the back ordered items will be in stock.
I think this is like a home-grown business with a little bit of a language gap. They do seem to be trying to make this work and I appreciate the effort. Patience is a good thing here.
Will update more when I get the items.
Dear Robert W.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please be assured that we have checked your order and there isn't a problem and items are ready for shipping.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards
Rosewholesale Customer Service
I ordered a shirt on 9/28/15. They have no customer service to get ahold of and said they would ship my package when they received payment. It has been taken out of my account for 2 weeks now and my order is still "processing" They are liars and scammers and I knew something was wrong when every day there is no way of contacting them through phone or email. I want an immediate refund. If anyone else has gotten a refund, let me know so i can figure out how to get one as well. DO NOT BUY from them. They screw everyone over and dont care. Its been two weeks and ive heard nothinggggg!
Dear katie h.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured thar the item you ordered is ready for shipping and we feel very for the delay due to our suppliers' issue.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Rosewholesale Customer Service
Oct 1,2015 my wife showed me a few shirts and a dress she loved. My anniversary is at the end of the month checked the details and math added perfectly for 25 day max arrival. Made an account, purchased the items with my card, and got a confirmation email. When I checked the email is stated please send payment soon... checked my bank account and the money had already been taken. It is now Oct 12,2015 Tried emailing them nothing called them busy signal or auto disconnect. It's sites like this one that discourage me from shopping online. Atleast choxi.Com ANSWERS THEIR PHONES! And thank you again for screwing over my anniversary and my money because you won't even refund it to my bank only on your site for me to get screwed again. With a different purchase.
Dear Josh M.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We must clarify that: our company is definitely real.Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.
Due to delays in the delivery date supplier, we can not schedule delivery, please be assured that we will be a full refund, if you still need to buy, please post a new order.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
Kind regards
Rosewholesale Customer Service
I ordered $100USD worth of clothing on september 26, and I was charger $30USD to expedite my order. I ended up receiving my merchandise just about last week, which took them two weeks. I received HORRIBLE merchandise! The material is horrible, the sizes are not even like the chart says they are because I did take the time to read the chart in order to know what size will best fit me. The clothing is nothing like the pictures, it is a total lie! I order 12 things and only got 10. I don't want the missing items. I want to send back my merchandise because I want my money back. I read your return policy and it said I could return my merchandise if there is a major difference between the photographed product and the product received, and also a poor quality material, which there is. As well, one of my skirts was ripped, and the zipper was falling off. Please, I need my money back. I don't want ripped things, I don't want cheap clothing, the material is horrible and don't even fit me.
Dear Marisol R.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I didn't receive my merchandise in the time you said I would receive it paying for expeident shipment. Will give better review when my shipment arrive or you have an explation as to why I have yet not received it.
Dear Janice A.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
Wish I have done my homework better on the ROSEWHOLESALE.com SITE... bought over $100 worth of clothing... only 1 order ever arrived, and they were so small, they wouldn't fit a size 4. Contacted them, and was told they would be replaced. Two other orders have never arrived and despite contact with them about 10 times... I keep getting a message to "check they are not at my PO"... and advised they would refund MY MONEY into "R wallet"... which means my money stays in THEIR SITE till I spent it. AS IF, I am every purchasing from them again to use that money... therefore I can pretty much kiss my money goodbye. TOTAL FRAUDSTERS... NOT RECOMMENDED. How they can keep advertising on places like FACEBOOK, I'll never know. TOTALLY UNHAPPY. I wouldn't have rated one star if I had a choice for NO STARS...
19/10/2015... I have now received refunds for the first order that was a "fitting" disaster... and the two following orders that never arrived. Though I am grateful... it should never have come to this in the first place if Rosewholesale was an honest site... I spent much time and frustration with messages back and forth... well over 20 messages... only when it dealt with "Farah" and let their know I would be letting fraud squad and police know about the fraud, did I get any "joy". I for one, will not be caught in a trap like this again...
Dear Kayene S.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please note that we have replied you in emials and please check it and reply us. We are trying our best to help to solve your problems.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Beat regards,
Rosewholesale Customer Service
I ordered 2 shawls Aug 1'15 reported to this Rose Wholesale many times, they won't refund me. This is straight up robbery. I want a refund for what you stole from me! I will not stop until you refund me. I will report you to the police and Consumer Affairs, you've messed with the wrong person this time. REFUND ME NOW! I don't want any more bull$#*! from your make believe "Customer Service" department, just pay me back or pay the price of the 2 shawls and shipping you helped yourself to. This game works both ways.
DearDEBRA D.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I would not purchase from this company ever gain. I purchased some black lace-up boots and the total transaction including shipping cost me USD30.67. On receipt, the right boot had a sharp nail sticking up from the heel on the inside. My daughter was very lucky not to injure herself when putting it on. I contacted RoseWholesale and the best they could offer me was a refund of USD7. Totally unsatisfactory. Would never buy from them again.
Dear Tricia K.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible. Please give us a chance to make it up.
Kind regards,
Rosewholesale Customer Service
I ordered 2 summerish dresses from Rosewholesale after seeing what I thought to be good reviews. They shipped out August 24th and I still haven't received them. I reached out to them three times and each time get a generic reply blaming me for not spending more to buy a tracking number and telling me to check with my post office. I have taken even more time out of my life to check with my post office, and there is absolutely nothing to be done without a tracking number. They could have never sent it for all I know. I purchase items from China ALL THE TIME from Ebay and I get them a heck of a lot faster than this. A couple of weeks or a month at the MOST is all I've ever waited and I've never been told to purchase an extra tracking number from them. Tracking comes with my order. Why in the world would that be an extra charge? I feel like this is a scam and that they just wait for you to forget about your order and simply take your money. Well I'm not forgetting and I want my items or my money back. NOW.
Dear Jennifer B.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
Ordered my dress over a month ago and I still haven't received it. I sent them an email asking where it is and was supposedly meant to get an email in 24 hours. It's now 4 days later and no response.
DO NOT USE THIS WEBSITE. They will take your money.
Dear Kirsten B.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
Pretty much a f***ing scam. Bought $50 of clothes. Paid $20 in shipping fee. When I get the clothes, a)they smell like soured milk, & b) the supposed 'medium' size would be TOO tight for even a baby to wear. There's not even a customer service to get a refund. These people suck & deserve some serious jail time for robbing people left & right. I just want my money back...
Dear Dustin F.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards,
Rosewholesale Customer Service
I ordered a dress of this website but i ordered the wrong size. I submitted a ticket and was guaranteed a response within 24 hours. Nearly a week later im still waiting. Tried the websites live chat and doesnt work. Also cannot get through to ANY phone numbers. Waste of pissing time!
Dear jacqueline O.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
I ordered clothing and paid for tracking... where is my items... Is there a way to sue this company!
Dear Anne R.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please check the email we sent to you and we are trying our best to help to solve this problem.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Rosewholesale Customer Service
I ordered a blouse from Rose Wholesale in JULY and never received it. I was first blamed because I didn't purchase a "tracking" fee so they could track my package. I was then offered a refund or re-send the merchandise. I asked for a refund and instead recieved an "R-Wallet" credit, as though I would trust them again with anything. I have asked for a credit card refund numerous times with no result. NEVER use this joke of a company
Dear A M.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We are very sorry for the parcel and we will contact us for this order. Please give us a chance to make it up.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
Neeverrrr buy from this Website! They stole my money out of my account. Not only that I never received any of my packages. Plus when you trying to get your money back they refuse and there is no other option. You get someone like BUNNY that reply's to your pissed off message, which is the person that will email you and tell you how sorry they are and that you will "eventually" get a package.
DO NOT BUY FROM THIS WEBSITE. THEY HAVE YOUR ACCOUNT NUMBER AND THEY WILL NOT RESOLVE ANYTHING. THIS IS A SCAM WEBSITE!
Dear Brittney M.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Please note that we were always trying to help and please check the emials and reply us.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
I AM HAVING THE SAME ISSUES AS SO MANY PEOPLE ON THIS SITE AND THIS SMElLS OF SCAM TO ME!
I have paid for the expedited shipping and tracking number! Problem is you have my money but have not even processed my order yet! I was asked for my ID and a copy of the CC card I used to purchase and have gotten ZERO response in days after sending and resending for days! Are you taking peoples information and selling it on the black market over there or what is going on because with this kind of track record what else is a person to think! The phone numbers do not work, the screen goes white when I try to send an email or check for responses to my issues... NOTHING WORKS and you do not list no business hours! I work and travel all over the world and have made it a point to be up during your business hours and still, NO SUCCESS!
Again, my order numbers are:
H**************
H**************
H**************
So now give me an excuse as to why I have no answers! I provide you with everything you need now get to the bottom of this!
Dear Natalie H.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order. Yol be much appreciated.！
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Rosewholesale Customer Service
I placed and paid for an order on 26 July and still waiting. Getting plenty of no rely emails. I also tried contacting them by phone but message says line full. Seems you are getting a lot of publicity. Remember word of mouth is the best way to make our feelings known. I put trust in you guys. You should be ashamed! KTC
Dear Kathleen C.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We feel very sorry that you havn't received the parcel and we did ship it out on time, however, it got lost on the way.
Please be assured that we have sent the email to you for the solution and please reply us. We will protect your benefits.
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards,
Rosewholesale Customer Service
I ordered clothing over 10 days ago and even paid for the expedited shipping and it still says my order is processing. I wish I would have read these reviews before I made the purchase. I want my damn money back I don't even want these poorly made clothes, even though I'm sure I won't even receive them anyways. GIVE ME MY MONEY BACK!
Dear jamie l.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.
Please be assured that we could refund you in full right away and we need your reply.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear sandra k.
Thank you for your important feedback and for letting us about your experience with us.
First, we want to offer my sincerest apologies to you for the issue.
However, we must clarify that:
We are NOT a con. Please be assured we will try our best to solve our customers's problems.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service