RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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This is a complete FRAUD. Item never shipped after payment was fully processed through PayPal. No way to contact the customer support - none of the phone numbers work and no responses to e-mails. I filed a complaint with PayPal, that's the only way to get your money back. SCAM, don't order anything.
They got my payment, but the statue is still processing until payment is received. Shipment address is wrong even though I updated the address already. I fear that this item will NEVER come which is fine as long as I get a refund. Order number is: HR**************. No form of communication it working for this site. Feeling stupid for even trying to order from this company. I should have done my homework and researched first!
Dear Kelly M.,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
As stated with the other people who complained, Rose Wholesale is truly a rip off, don't waste your time, I placed an order with this company and I also didn't received the items that I purchased and paid for. You have no way of getting in touch with them. This should be reported to the news and the BBB. I only received part of my order, Item number *******, ******* and *******, the quality of these products are poor,.
Warning! Warning! Warning! Do not order from Rose Wholesale.
Awful, terrible and dishonest company.
Dear Pat H.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
I ordered a cute lace black long dress. When it arrived it was nothing like the picture. Not the shape, not the color (black lace on white fabric), no sash, the cut was off on the back.
On top of it all, the lace was damaged. Horrible dress, my grandmother wouldn't even wear it. I submitted a dispute via Paypal and they responded to me by email however when I try to reply on their website, the reply won't go through. I believe I will have to escalate my dispute with Paypal for them to make a decision...
Dear Myriam G.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I ordered a jacket with expedited delivery and have found myself stone walled when trying to find answers to the missing product. No email replies and I refuse to ring the toll free number in-case this is an other scam. I guess next time instead of bargain hunting i just go shopping.
Dear Alan F.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please be assured that we have tried to contact you and please check your emails.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I ordered a dress about a month ago, still have not received it. I printed off a partial invoice so I do have an ID number. They said 7-28 days. I called for a tracking number immediately and was told only that it had been shipped and once the item left China there was no way they nor myself could track it. Was told they do not know the destinations once it leaves their country. As soon as they said China, I was almost sure I would never receive it. I entered the tracking number and got a page printed in Chinese, which was no help whatsoever. LESSON LEARNED! I am sure my money is gone and I will never see the dress!
Dear Shirley A.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I bougt a dress for a wedding. I looked very nice on the picture but reality is nothing like the dress on the picture. It is very ugly, sized do not fit etc. etc. I have never seen anything as bad as this.
DearAnette B.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
Lied about the product, took forever to come, not as described and now they say I should send pictures and pay return shipping - IF they decide to refund. DON'T BUY FROM THIS COMPANY!
There should be a negative star option - clothes are such poor quality they can't even be given away!
Here is the actual reply to my comment here - So the reply they put below is also a LIE and I still don't have a refund. I already had a "complaint ticket' open with Rose so why ask if I have received my order? And no refund has been issued.
""Dear XXXXXXX，
How are you? We hope you are well.
Thank you very much for placing order with Rosewholesale.
Sorry to disturb you.
It is Farah from Rosewholesale Customer Service Center.
Have you received your order? Are there any issues related to the items you received?
Please let us know, we are more than willing to assist you resolve the order issue.
We regret any inconvenience or frustration that your experience has caused you.
Please accept our apologies for any inconvenience caused.
For the inconvenience, we are willing to apply refund as an extra compensation firstly, is it acceptable?
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, we are committed to providing you with the best service possible.
Best Regards
Farah
Rosewholesale Customer Service
http://www.rosewholesale.com/""
*****UPDATE 10/14/15 MY REFUND REQUEST WAS DECLINED - EVEN THOUGH THE REPLY TO THIS MESSAGE SAID THEY WERE OFFERING A REFUND***********
Dear Chantel R.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
Please be assured that we have replied you in emial and please check it.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
I made a HUGE mistake by not reading any reviews (especially these) before deciding to order from this site. I only read the reviews of each item I ordered on the website.
I ordered 3 different items, 2 of those 3 shipped on the 8th of September; a couple weeks later the last item shipped. The emails I got about them said it should 15-25 days for delivery. I emailed them a few different times to ask when they might come in because I don't have tracking, and I got responses fairly quickly telling me to "please be patient." It has now been over a month, and I have not received any of them. And now I can't even get to their "support" page to complain and ask for a refund because the page to email them won't load. I'm hoping that if I don't figure out how to get a refund, eventually they will be delivered.
I'm a frequent online shopper, but I will absolutely never shop here again. This is the worst online shopping service I've ever experienced.
Dear catherine d.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
Whilst the pictures they may post up on social media and on their website look really nice and you think wow, I want that dress or that top... DON'T BUY IT! I have never had so much trouble with online shoppping ever. I wish I had of read all the bad reviews about rosewholesale.com before I bought with them. They emailed me to tell me my express shipping order had been posted just a few days after my payment had been made which was fine and then a week later I still couldn't track my order after already asking and being told to wait a few more days. Seemed reasonable, not their fault what shipping company's do. Then after that week later, I contacted them again and got told they would look into it and that they had managed to get it working. Great., until i realised it got shipped a week after they told me it was. Told them I wasn't happy and got offered a refund. Damn near 2 weeks later after I was suppose to receive this refund I have still not received the refund and have tried to contact somebody regarding this issue and what a surprise, I am unable to contact anyone. Did manage to submit a ticket but have not had a single response back to it. Shame on rosewholesale.com
Dear Kristy W.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured that we have refunded you and please check it.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
I ordered in early August. Now its October and I can't even contact them for the forth time about a refund because that function isn't working on their website. It's SO EASY to be tempted by the cute cheap clothes on their site but I'm yet another fool who didn't research before I ordered. Total scam.
Dear Tara M.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
I ordered a dress months ago, and still have not received it. CS told me to give it another 2 weeks, that was 2 weeks ago. I don't need the dress anymore, the wedding that I bought the dress for is over and done. CS also mentioned that I had not bought insurance, being a new customer, I didn't realize that I needed it. I've dealt with many companies and never had to buy insurance! Very unprofessional company, yes, I've been ripped off!
Dear james h.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
Please note that we have offered you an appropriate solution and please replied us.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
After the review I wrote yesterday, I was contacted this morning by Farah by email. This is the actual email i received this morning from her which isbthe same exact automated email that I have seen from other customers.
Dear Christine,
How are you? We hope you are well.
Thank you very much for placing order with Rosewholesale.
Sorry to disturb you.
It is Farah from Rosewholesale Customer Service Center.
Have you received your order? Are there any issues related to the items you received?
Please let us know, we are more than willing to assist you resolve the order issue.
We regret any inconvenience or frustration that your experience has caused you.
Please accept our apologies for any inconvenience caused.
For the inconvenience, we are willing to apply refund as an extra compensation firstly, is it acceptable?
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, we are committed to providing you with the best service possible.
Best Regards
Farah
Rosewholesale Customer Service
After replying to this email I did notice on my Rose wholesale account that it is saying that my money was refunded. I immediately contacted my bank twice and both times my bank told me that there is no refund to my account. I will be forwarding these new emails to my attorney so he can proceed to contact the necessary people to report this company. It's time for our government to get involved and keep this company from doing business with America sobus Americans do not get ripped off by other countries trying to do business stealing from us.
Can anyone tell me how I can post pictures here?
Dear Mimi E.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please note that we have refunded to you. We need to take the parcel back from the shipping company when you ask to refund. Hoping for your understnading.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I ordered 4 items last week and I received them yesterday. The shipping was fast, I don't have a complaint about that but only one of the items was as described and shown in the pictures. Especially the pink sweat shirt and the yellow jacket were a disaster. The pink sweatshirt has some stains on and the bottom band is not the same color with the rest of the shirt. The yellow one is not as long as it looks in the photos and the band around the wrists and the bottom is also not as shown in the photo and different color. I am very disappointed and wanted to send them an e-mail with photos but there is no customer service. The support page simply doesn't work.
I require either my money back or them to change these items with no extra cost on my side!
I do like the products they have in their website but in these circumstances I am not willing to buy anything else from them anymore, God knows what is coming!
Dear Simge D.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html And here is our Support Center http://support.rosewholesale.com/
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I brought 2 dresses on the 18th of August and paid with PayPal, it said it went through and then about a month ago not even I went on the site and it said the payment didn't work and I clicked 1 button and money got taken out of my bank account and paid another lot for the dresses, which were $38 from the start so I paid double for nothing! I WANT MY MONEY BACK. Thank you.
Dear Alicia M.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
I ordered a couple rompers, a sweater and a bracelet from this site. I have yet to receive the bracelet and the last update was over a month ago! I wanted to return the sweater and 2 rompers due to poor quality and when I tried to file a claim (because you have to get APPROVED to return an item) I was told my pictures weren't enough or my reasoning. I needed to send better quality pictures. I have NEVER ordered something online to included from a different country and not received a return invoice if needed. Basically I'm left with part of my order that I don't want and accepted the other is not coming and completely wasted my money. Terrible costumer service and quality.
Dear Jennifer S.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
However, we haven't received the photos you sent in many emails and we are waitting for your reply.
Please be assured that we allow the return and exchange and we are trying our best to solve your problem.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards,
Rosewholesale Customer Service
Put in an order on 27/07/15 and the last date on the tracking is 04/08/15 and it's all written in Chinese so I don't even know where it was at on this date! I contacted them by email and got a response to check with the post office and give it a few more days and then they would be happy to give me a refund if it still hadn't arrived. Now I can't contact them via the website today. I will definitely be asking for a refund if I can get hold of anyone to process it! Pity as the items did look very pretty on the website, but aren't so great according to other people's reviews.
Dear Debby K.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured that we are always waitting for your reply and the ticket keeps opening.
Please check it.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Rosewholesale Customer Service
Got rubbish i didnt order, poor quality material & sizes are incorrect. Would never buy anything again from rosewholesale
Dear dionne h.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
Please leave your order No. So that we could solve the problem as soon as possilbe.
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I ordered over 3 weeks ago and still haven't recieved my order. I used to order from them before and it was good product/quality but now I wouldn't even think about it anymore. Useless customer service and waste of money.
DearMas M.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please be assreud that we are always yrying our best to help our customer and we are doign our best to reply every question. We will cotact you again and solve your problem.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
I emailed them and it always freezes up and does not go through, no one answers the phone and there is not voicemail or way to leave a phone message. Extremely unprofessional. I am going to have paypal reverse my payment and overpriced shipping fee.
Dear Susan V.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We feel very for the limited phones to answer and we are always improving ourselves. However, you could contact us through EMAIL, here is our Support Center http://support.rosewholesale.com/
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sasha W.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please be assured that we have shipped the item out and please check your emials and we have sent the email toyou.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service