RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I ordered a dress OVER 3 weeks ago and it is STILL not here! Im honestly furious because I had planned to wear this dress out on many different occasions (assuming I would have received it by then) and it never came! Their contact information is useless and I will never use this site again!
I ordered three items more than 10 days ago. Two items were delivered. One is great! The other has been cut with scissors and is not repairable. The third item was mailed separately and has not yet arrived. Stated "shipper" info says track at EPostSU. No such place. Huh? Have I, like others, been duped?
Dear Laura P.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Please be assured that we will check the situation for you and compensate to you.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
I made an order about 2 weeks ago, and hadn't read the reviews. It hasn't been as long as I see other people have been waiting for their merchandise, but I now see that there may be reason to be concerned. My order says it is still processing. I tried to use the contact information given and both the email address and telephone number was invalid. Is there a way I can know the progress of my order, or a way to get my money back and cancel my order...? This is my order number: H**************
Dear Evelyn R.
Thank you very much for your feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Please be assured that we will contact you through emails.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards,
Rosewholesale Customer Service
Terrible place, can't get a hold of anybody about an order I'd wanted to place, so I gave up!
Dear Angie B.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Here is our Support Center and please change the broswer if you can't open it. http://support.rosewholesale.com/
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards,
Rosewholesale Customer Service
I Still haven't received my order and it has been over a month. I received and email asking if i had received my order and I responded that I haven't but yet a week later they sent the same email again asking the same question. I don't want the items anymore. Just give me my money back, period.
Dear Ade k.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We are waiting for your reply to solve this issue together.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
I ORDERED A PACKAGE BACK IN SEPTEMBER AND I HAVE YET TO RECEIVE MY ITEMS. NEXT AFTER PAYING FOR THESE ITEMS A MYSTERIOUS CHARGE WAS DEDUCTED FROM MY CHECKING ACCOUNTING... BE WARNED I HAVE TURNED THIS OVER TO MY HUSBAND WHO IS A POLICEMAN TO CHECK INTO THE SITUATION... CHINA IS A DISHONEST PEOPLE AND AM VERY UPSET I EVEN PURCHASED ANYTHING FROM THEM...
Dear Christine G.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please note that the order has been canceled in September and we have refunded to you. Please check your account.
We will contact you again for this issue and try our best to solve this problem.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Rosewholesale Customer Service
I order a couple of shirts on 10/2 and paid what was owed, then received an email stating I did not pay. When I went back to the site it said I did pay and the order was processing (HR**************) but has said that ever since even though I paid extra for shipping to have it delivered by today. Still nothing! Tried calling and get a busy signal or it picks up and promptly hangs up, tried to email but they are both invalid email addresses. I was honest and paid as promised when I was supposed to... Now it's your turn, send my merchandise or refund all of my money!
Dear Gina R.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
This is by far the worst service ever! I placed my order on Oct 2,2015 (HH**************) and haven't received my order. Read over the entire web site tring to contact the company and nothing works, the support center is a joke. Can't find anything but a phone # that is consently busy! I want my money back!
Dear Dara G.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We have shipped your order and please check it again. The item you ordered is hot sale so we were back ordered.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Rosewholesale Customer Service
Be warned... This is by far the worst company to deal with! If I could rate it in the negative numbers I would! As of today (Oct. 15,2015) I have now ordered 7 replacement items for two of the items I ordered back in August. The web site states the that items are in stock when I order BUT when I send the order in it is not available! Very strange! And to top it off the two items I actually did receive looked and felt like a a cheep Halloween costume (very cheep material). If you decide to order from this company a say "Good Luck"!
Dear Laurie D.
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
Please leave the valid order No. Here so that we could contact you.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
Here is our warranty and return policy: http://www.rosewholesale.com/m-article-id-16.html
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
Rosewholesale Customer Service
I used all browsers, but the support center does not work! I contacted PostNL and they told me the tracking number RC*******NL that I have provided is false! I want my package!
Dear alessandra c.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please be assured that we will contact you again and the tracking number can be track according to the tracking site. We have the sopport center and please change other browsers if you can't open it.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
I'm trying to change my order. I wanted to order an XL and the order says M. There is no way to change it online and the contact number always rings busy, not happy that I cannot change my order to the correct size
Dear Reginald S.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Here is our Support Center http://support.rosewholesale.com/ and please change the browsers if you couldn't open it.
Please be assured that we will contact you as well and help to solve this as soon as possible.
Kind regards,
Rosewholesale Customer Service
I wish I had read the reviews before ordering. Received my parcel with the six items I ordered they are absolute flimsy rubbish. Also the sizing is completely out. I ordered XL knowing the clothes came from a China source. These will not fit my granddaughter who is a size 8. So judge for yourself. I looked up their returns service and find that they will only refund partially and then only if you can prove the clothes are the wrong size. It gives a number to call if you need customer service help. I noticed that this was a U.S.A. telephone number so of course did not phone or my bill would have been very big. Yes the clothes seem to be so cheap but that is because the quality is very cheap. They look so good on the photos on their website - do not be fooled they are not. If they get in touch with me following this email and agree to refund me my money I will get back on this website and update you all.
Dear Sheila B.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please be assured that we will try our best to solve this problem, however, please leave the right order No. Here so that we could contact you. Or here is our Suppor Center http://support.rosewholesale.com/ Please change the browser if you can't open it.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
How come you can have a website but fail to give an email address?..
Dear Rose J.
Thank you for taking your time to write your review. We really appreciate the feedback.
However, please leave the valid order ano. To us so that we could check it and solve your problem as soon as possible.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best regards,
Rosewholesale Customer Service
I have been waiting for over a MONTH to get the shoes from this order. ( H**************) I paid extra to make sure I would get them before my wedding Sept. 19th. They never came!
I'm so disappointed. I would like a full double refund ($40), a refund for the extra shipping, and any other compensation when something like this happens. I have otherwise, liked the swimsuit and pink top I ordered.
On Facebook, I see that there are MANY people who have not received their orders. We will keep posting negative comments until you (THEY) make this right.
Nancy
Dear Nancy J.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
However, we have replied you in message so please reply us so that we could solve this as soon as possible.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards,
Rosewholesale Customer Service
I have been trying for days and days to try and contact Rose Wholesales but it keeps saying in complete number! Who do I contact? Its been over a week now and if I find this is fraud and have not received my package or not been in contact with I WILL BE seeking legal action! Help.
Dear Tamika K.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Here is our Support Center link and you could contact us http://support.rosewholesale.com/ or leave your order NO. So that we could contact you.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
Rosewholesale Customer Service
I was excited to order a top from this company, but have read countless horrible reviews. I tried to contact the company to cancel my order, but there is no way to get a hold of them, email goes to blank page, phone number goes to busy signal after a few rings. Still trying to keep positive and hope I get my order. Feeling foolish for not checking out the company beforehand.
Dear Allyx M.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please be assured that we will contact you again and the items were sent to shipping company.
Please contact us http://support.rosewholesale.com/ and please try to change the browser if you can't open it.
Kind regards,
Rosewholesale Customer Service
Placed my order on Oct. 2,2015, Today is Oct. 14,2015. I have not received anything yet! My card has already been charged and I had no way of getting in touch with the company. I wish I had checked Yelp before processing my order. I filed a dispute thru Paypal and I WILL be receiving a credit from this scam artist so called company.
DO NOT BUY ANYTHING FROM THIS COMPANY!
FRAUD!
Dear Michelle M.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please check your emal box and we have sent you an email to explain it many days ago.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
Retro Women's Sweetheart Neck Solid Color Sleeveless Dress
Purchase time: 2015-09-27 09:09:30
Never received anything from Rose Wholesale
Dear Svetlana M.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured that we have check the order and there is the shipping information.
We have contacted you and please reply us.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Rosewholesale Customer Service
I ordered a top over 2 weeks ago and it still shows in process. When I attempt to contact them using their support page their phone lines are closed and the link to contact them via email navigates you to a blank page. This isn't my browser, I've tried on two different computers and my phone with several different browsers. The link is no good. Any company that makes it this difficult to communicate about an order will not last. First and last time I will order unless resolved immediately.
Dear Faith M.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please be assured that we have shipped your parcel out and we will contact you again.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
Rosewholesale Customer Service
I'm really upset at this point I ordered my shirt last week and I even selected the 3-7 day shipping (paid extra) and the status still says pending! When the hell am I going to get my order and why is it taking so long? I can tell you this for sure I WILL NEVER EVER ORDER FROM THIS COMPANY EVER AGAIN! Very poor business
Dear Stephanie N.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Madison K.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service