RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I ordered 3 dresses that were presented beautifully online at their website. Arrived quickly from Singapore and I was SHOCKED WHEN I OPENED THE PACKAGE! The materials were cheap, the dresses were unfinished, the lining was so short that it wouldn't have even covered the crotch of any pair of underwear and they were not true to size as described in their very own size conversion chart! I am pissed and to pour salt into the wound, they are not responding to ANY form of communication for resolution! I WILL NEVER ORDER FROM THIS COMPANY AGAIN! HORRIBLE STAY AWAY AT ALLLLL COST! NONE OF THE LINKS FOR REFUNDS AND RETURNS WORKS - WHETHER ON THEIR SITE, THROUGH EMAIL OR THROUGH REPLY TO THIS REVIEW! THIS COMPANY SUCKS! THEY'RE THIEVES.
TEN DAYS AND STILL NO RESOLUTION! WE HAD TO PAY TOP DOLLAR TO HAVE OUR BRIDESMAID DRESSES CUSTOM MADE WITH RUSE SHIPPING NOW! THANKS ROSE WHOLESALERS FOR TOTALLY LACKING INTEGRITY AND FOR ROBBING PEOPLE! A LITTLE RESPONSE ON THIS REVIEW BUT NO FOLLOW UP, FOLLOW THROUGH OR RESOLUTION! NOT EVEN A LINK OR NUMBER THAT ACTUALLY WORKED! WOW
So none of the links work even ater trying in a new web browser. Nothing that pertains to customer service! It wont even let me open a "TICKET"... This company is a rip off and I know ive just lost my money! Ill be spreading the word!
Dear Shatara V.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please be assured that we will reflect this problem to our relevant colleagues and we will contact you to solve your problem as soon as possible.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
I Ordered 2 Wigs form this Company. I did receive ONE, but never received the 2nd. They will not refund my Money & keep telling me it's on the way. That was 9/17/15. Today is 10/16/15. Please DO NOT BUY from this Company!
Dear Saundra M.
We want to start by thanking you for notifying us about the issue.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosewholesale Customer Service
I ordered back in August. Spoke to customer service several times. They told me to wait. Seriously? It's October! I should have checked the reviews and not bought from an overseas company. Everything is made in China. That is why it is cheap and draws in people. What a disgusting company. And, stupid me for thinking of purchasing from them.
UPDATE: Yesterday (10-19-15), I finally received my shirt... it came wrapped in a ham and sausage package (no joke). It is unevenly sewn and way too small. On the plus side, Rosewholesale did offer to give me my money back. So, I guess my cat will be wearing this shirt because it's basically useless for anything else.
Dear Jessica B.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
Well, i made a mistake by ordering from this site without reading the reviews. If i had known, I wouldn't place my order. I still haven't received my order even after 25 days.
Dear Elena D.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
DON'T EVER BUY FROM THEM. I BOUGHT SOMETHING FOR HALLOWEEN WEEK ON 10/3 AND ITS STILL NOT HERE AND I CAN'T GET IN CONTACT WITH ANYONE FROM THIS PLACE! IT SAYS STILL PROCESSING AND I EVEN PAID THE EXTRA MONEY FOR FASTER SHIPPING!
Dear J B.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I'm still waiting on my shipment. I pay an extra $14 to have it delivered within 3 to 7 days. I don't know why the customer service isn't working and the number isn't working to talk to someone.
Dear Akeja T.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service
I did an order on 10/3, I know it may be still coming, but I can't track anything and phone/email info sucks, please do not give me the browser info for support, because it doesn't work either... WHERE IS MY ORDER OR REFUND MY MONEY? Ref # is NL*******
Dear Tonya M.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please be assured that we will reflect this situation to our relevant colleague and we are all right for the Support Center after testing it. We will contact you for this issue.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
This company is a joke. I ordered a dress in size XL back in Aug and it came in Mid Oct. It was rolled an smashed into a plastic bag that was almost shrink wrapped around it tha came directly from China. When I opened it, it was wrinkled to no end. Then I noticed that it appeared to be small. It is probably around a Med but it has no labels whatsoever. The fabric is so think you can almost see through it, even though the bottom is mulitple layers. It's not a fabric that is supposed to be see through. It looks like it was sewn in someone's home by a 10 year-old. I don't even think it's fit for the good will. The customer service number for this company rings to a number that answers and then hangs up. I tried calling 20+ times. I would never order from this company again.
Dear Valerie M.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
I ordered 4 items a month ago, and there is still no sign of it. The tracking says it is in transit in CN (China) since Sept 17. Can't get hold of customer service.
Order number is HH**************.
Dear Ronnie C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
Just for the record it is now March 6/17 and I never did recieve my dress nor did I receive my refund! I I'll never order from this company again and I will go out of my way to make sure people I know don't order from this company! Word of mouth spreads fast!
Dear Robin V.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We want to offer my sincerest apologies to you for the issue.
Usually, the processing time can affect the item dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
We are really sorry that your order includes popular items experiencing stock availability issues, the order took more business days to process.
Please understand that we want you to be completely satisfied with our products. Please accept our apologies for any inconvenience caused.
Please be assured that we will check the delivery information for you and contact you again for this issue.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Rosewholesale Customer Service
I wish I would have read the reviews before I ordered. This website is a SCAM period point blank. They took my money, I never got my received my items and their customer service is non-exsistant smh. I hope you have fun with that $50.00 you absolute HORROR of human beings. You people are dispicable and distasteful. Stealing money from unsuspecting folks. Ugh just sicking.
Dear Semira C.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please note that we noticed that you chose the flat rate shipping so it almost will take 10-25 business days. We shipped your items on 10/09 so please be kindly patient.
Please be assured that we will contact you again for this issue and offer you more details.
Kind regards
Rosewholesale Customer Service
Heard from these people on 10/20 concerning my problem with no success referred me to their returned policy page no address to returned items this has been going on since 10/12 they ask me to take measure of items what is their problem don't they know what a small and medium dress looks like so maybe that why they sent a small and medium instead of large I know they rip me off for my money and they have no intention of returning ti to me they are going to let the times run out GREAT CON ARTIST DO NOT DO BUSINESS WITH THESE PEOPLLE NO PHONE NO CUSTOMER SERVICE NO NOTHING
Dear Rita S.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed. We are really keenly looking forward to splve the issue together.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
We feel that this is the least we can do in the circumstances.
Kind regards，
Rosewholesale Customer Service
I will never order again. Total waste of my money. I gave the dresses to Goodwill. They have a strict return policy... no wonder! EVERYONE would return their items if they could.
Dear Adrienne C.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service
I placed an order and received tracking on 10/3 but still does not come up when I try to track. Have tried daily to get in contact but have had no luck. Any idea what might be going on? Will be calling my credit card company today to try and cancel payment. Thinking I no longer want to purchase from this company
Dear Marissa B.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please be assured that we have sent you an email about this issue and the tracking site and number can be used and please change the browser to try it again.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Rosewholesale Customer Service
I placed an order 2 weeks ago and it is still "processing"! I have contacted them twice. Their first response was that they were having "issues with some of the items (whatever that means), and the second response was that I would be provided with a tracking number the next day. That was 3 days ago.
Dear Kendra S.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We feel very sorry for the delay due to the quality inspection and asking for restock. Please be assured that your items have been shipped out.
We will contact you for this issue to offer more details.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
I ordered a necklace and a bracelet over a month ago and still have not received it. I ordered this for a wedding that I am in next week and now can not wear it because I don't have it. The website is horrible as far as trying to get up with someone about issues. When I click on the tracking it only saying that it was shipped to the US. If I had of known this was going to be this much trouble I would have never done it. My order number is HR**************. I need answers as to where it is or need my money back. It is ashamed that I had to search for other problems with this site to finally maybe be able to get up with someone.
Dear Caroline E.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
Take money never send scam from day can we say credit card FRAUD no cutomer service ever they never respond.
https://www.facebook.com/Rosewholesale-Scam**************/
Dear Crystal V.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
You wait ages for order... The worst thing you can`t contact them on their web site...
IF ONLY YOU COULD COMTACT THEM... TO LET CUSTOMERS KNOW WHATS HAPPENING WITH THEIR ORDERS
Dear Rob B.
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Here is the link of our Suppor Center http://support.rosewholesale.com/
Please change other browsers if you can't open it.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I placed an order for a blouse, which I have yet to receive since September 25,2015. I am thoroughly disappointed and I'm still waiting. You can't get through the contact phone number at all. It will ring or give you a busy signal for the longest time. There is no way to track the order either. I'm a senior on a fixed income so this hit me hard. This is nothing but a scam company! I will try to be more careful with unfamiliar websites.
Dear Annetta Y.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear MICHELLE B.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service