RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Have had troubles from the start. Almost 2 months after ordering from them and nothing. Sending support tickets dont help as they are slow in replying and very unhelpful (just wait a few more days, just wait a few more days. Rinse and repeat).
Not recommended at all.
DO NOT BUY ANY CLOTHING FROM THIS COMPANY. BAD QUALITY, BAD SHIPPING, BAD CUSTOMER SERVICE AND HARD TO COMMUNICATE.
Dear indriani h.
Dear Helen C.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
I read these reviews after ordering and got that sinking feeling in my gut that I just lost my money. However, after only two weeks, I received my blouse. It was folded very neatly in a compressed package, but was not damaged. I always order two sizes up if I can't try on which is good because their sizing is slightly different. Looks good with my corset and without. I wore it today without And got a lot of compliments. The midwaist belt thing does make me look slightly pregnant, but any blouse of this design would. It wont even show with the corset, so it's not a big deal. I bought it for a Halloween/renaissance costume and I think it'll work out well. I even will wear it out around town. I may have just got lucky with them, but I'm going to order from them again. And again, until they burn me as everyone has stated they did to them.
I have to be honest. I was a little nervous when I read all of the past reviews but am so glad I gave them a chance to redeem themselves. I have most of my items and the quality is not bad at all. I am waiting on two more Items that I ordered and am honestly not worried after seeing what I have so far. I was afraid the sizes were going to be a problem but they are pretty true to their sizes. The scoop neck sweat shirts do run a bit small so I am glad I ordered a large instead of a medium. I am very happy with my items and I look forward to placing another order soon.
I was petrified after reading the bad reviews about this company! I ordered quite a few items and hadn't received any yet, fearing that I wouldn't I started a PayPal dispute immediately. However I received most of my order today and even though the sizing is way small, the items are not the bad quality that others have claimed! I didn't expect them to be perfect because of the cost but everything I received is wearable and is comparable to the photos advertised. I'm pleased with what I bought even though a few things will not fit me personally, I will give them to someone else.
Ordered 2 hats and a dress. The felt hats arrived folded into pie shaped wedges! I would have to find and pay for a milner to have them blocked and reshaped. The dress was shown to be knee length, full skirt and stated the fabric was cotton and polyester. The dress was mid-thigh,
Skin tight, high waisted and 100% shiney polyester. I sent an email on 9/22/15 and finally heard back on 10/18/15 - telling me to take pictues of the items and the tags, submit the pictures and they would decide if I could return the items. I have fiiled a complaint with Paypal. DON'T DO BUSINESS WITH THIS COMPANY!
Dear Leslie M.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team and we will send you an email about this issue.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Quality of material is crap!, sizes are a joke. I can't even use them for cleaning rags. I sure learned my lesson with this one! If a site has absolutely no contact or support... don't buy!. No way to get a refund.
Dear Debra H.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please be assured that we allow return if there is any problem. http://www.rosewholesale.com/m-article-id-16.html
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Such a scam. Wish I would have read these reviews prior to wasting my money. If someone from Rose Wholesale reads this, contact me immediately. My order number is HH**************.
Dear Corey R.
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured that you could contact us http://www.rosewholesale.com/m-article-id-12.html
We have sent you an email for solving your problem and please reply us.
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service
Ordered 4 dresses, it took 30 days to get 2 of them, 60 days to get 1 more, and I still have not seen the 4th one. The quality of the dresses is horrible, my 10 year old can sew better and has better fabric. One dress ( the one that took 60 days to arrive) looks like a bad holloween costume. Their customer service dept keeps sending me the same email... sometimes it takes over 60 days to get your items. Blah blah blah. What a scam.
Dear Reese B.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please leave your order No. Here so that we could contact you and solve the problem.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
No contact methods what so ever... it says U.S. Shipping 5-25 days... Ordered on. Sept 7 or so and still have not received anything. Guess Ima be forced to open a claim with PayPal... Don't be fooled about " priority dispatch". That's all bull****... wish I couldn't give them one star... They don't deserve that...
Dear Charlena W.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
The shipping method is flat rate shipping and it is slower than others. We have contacted you about this issue and please reply us.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I ordered shoes about 2 months ago and they are a month late. No information about the process or whether it's been shipped yet. I have read many bad reviews about this store, and if this is a scam I want my money back. If not i will sue.
I ORDERED A SHIRT ON SEPTEMBER 30,2015. I GOT AN EMAIL STATING IT WAS SHIPPED OUT. I EVEN GOT A TRACKING NUMBER. I CALLED THE SHIPPING COMPANY AND THEY STATED THAT ROSE WHOLESALE DIDNT SHIPPED IT OUT TO THEM BUT THEY DID HAVE THE TRACKING NUMBER. BUT UT THEY SAID THEY SHOULDVE GOT THE ITEM BETWEEN 24 TO 48 HOURS AND THEY SHOULDVE GOT THE ITEM WAY BEFORE NOW. TRIED CALLING ROSEWHOLESALE BUT I CANT GET THRU. CANT EVEN EMAIL THEM. HEY ROSEWHOLESALE. EMAIL ME AT *******@frontier.com
Dear Rick M.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly note that we have sent your parcel out on 10/13 and we have sent you an email to check it.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
Well i order and my irder was a big dissaster.
The dresses are nithing like it shows on the web "NOTHING LIKE " even the shirts are terrible.
I actually lost money because my merchandise was very bad... material very very cheap.
About my money. I did contact them but had to wait until 12 am ( central time) in my area i would chat live with them that was the only way i could get in contact...
On line chat n returning my emails they did good no complaints but the merchandise very cheap nothing like the pictures showing on there web.
Dear Esmeralda c.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
Ordered two dresses in August. Lies after lies that they have sent them but not. I finally had enough I asked for refund. Wrote to refund my money but was told it will take 30 days. More lies. Had enough and wrote back they can keep my money. Never ever want to deal with Rosewholesale anymore. Wished I read all the reviews before I ordered from them. Lesson learned for me
Dear Kitei M.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
I ordered 4 items. Received 2. Paid an outrageous amount for shipping. Cant access any kind of support except for presale, which i guess we all know is so they can help us, help them, steal our money. Im filing a paypal dispute for a complete refund. I am using this site as proof for fraudulence, so a big thanks to everyone who left a review and sorry for your loss. Dont use rose whole sale. I dont know whos running things but i hope they get whats coming to them.
Dear jessie g
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. So we have to ship part of your order to avoid wasting your time. We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
To My Fellow Reviewers. Here is another Worst of the Worst Wholesale Company that I placed a order with on Order date: Oct/05/2015 10:14:30 AM. And what is today? The 17th of Oct. Rightttt. Once again, Rose Wholesale was always PAID IN FULL $1490. 00 and I have yet to receive any of the items, no phone call, no email, NOTHING as to where my products are or who has my money. And this company website will NOT even allow you to leave a message. And there is no kind of connection when you call the supposed to be Customer Service Hotline Number *******925 Toll Free Number for USA customers. And when you click on the email reply links. Your screen will go NO Where...
So, yet here again is another Wholesale Company to be Aware of for getting ripped off of your money. I hope this helps. Because I wise someone would have told me first before sending my money (:.
Signed Ripped Off Again (:
I received one item I ordered and not the second can not contact there customer service none of the links work. The number they give is BS they will not get paid from me I disputed the charges. The sizes are not correct. This whole place is not correct..
Dear Stacie G.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing and glad to help you.
Please be assured that we will contact you for this issue.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We cannot thank you enough for all your attention and kind support!
Kind regards
Rosewholesale Customer Service
I still haven't received my order and I can not get in contact with anyone at rosewholesale to get help
H**************
Dear Rhonda W.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
It has ben 3 month did not receive my dress and there is no customer service
Dear Ravin a.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
Ordered on August 5th. Today October 16th, I have only received a partial order, the most expensive items are missing from order. No one to call ( they dont pick up), no live chat and no response to my several messages through their site...
I cant believe they are still in business with this many horrific reviews, what a shame people don't research companies prior to purchasing ( Like me!)
They advertise on FB and I know top management and will make sure they are no longer allowed to advertise on their platform.
And, I still expect this scam to be resolved.
Order number: H**************
Dear estelle r.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, we want to offer my sincerest apologies to you for the issue.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We will send an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah W.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time. We have sent you email for this issure and please reply us.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service