RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Some more comments about my experience with RoseWholesale and their unprofessional, incompetent web.
When I complained about my order being incomplete and that it was absolutely impossible to contact them, they wrote inmediately, including a link that worked, saying that in 24 hours they were going to send my money back. Oh well, I though, after all hey are not so bad...
I answered thanking them and asking to, either send the item missing or refund my money.
Neither happened, No refund, no jacket and no more writing. When I tried to send another mail, the link did not work any more. Impossible to contact them, same as before. As expected.
Therefore, DO NOT BUY at RoseWholesale. They are reaching many many people with their low prices, but as I mentioned in my previous review prices are low if you get all the items you order but forget about low prices if you don't get what you have paid for.
Ordered items on 09/18/2015 now 10/21/2015 still no shipment! Very angry and disappointed! Will not recommend them!
Dear shelly t.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Rosewholesale Customer Service
I place an order in September and have still not received my item. I've had several emails back and forth telling me that it is being re-sent but still nothing! And now when I try my link to the item its saying that it's sold out now!
I was hoping to have this dress for my beach wedding in February! Do NOT buy from them!
Dear Julie C.
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
The item was shipped by the flat rate shipping so it will be later than others.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Call the number they phone and rings and rings and then it disconnects try to email it doesn't work try the chat line it doesn't work placed an order and have not received it then they want confirmation that you did receive it it's ridiculous I need refunds on some order some orders I still want what the HELL Cammie L.
Dear Cammie L.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
I'm sorry that we can't find the order according to your order No. And please leave the valid number.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I ordered a shirt 3 weeks ago and still haven't received it. After reading all the reviews I am afraid I will probably never get it or it will be too small. Also, don't bother trying to contact them, it is impossible. Someone needs to shut this site/business down!
Dear Erin H.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
It says I was refunded but have received nothing. Tried to contact through phone and Live Chat and nothing. I demand assistance.
Dear Juan R.
Thank your for your message.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please note that we have refunded you on 10/17 and please check in your bank.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Hello,
I am very upset! I placed an order, was never provided an order number, my order came, but is missing a pair of shoes. http://www.rosewholesale.com/cheapest/vintage-lace-up-and-splicing-*******.html size 38. I have tried to call *******925, and nothing happens, and your live chat, nothing happens. I have been charged for these shoes, I want them, and want to know why I have not received them. My name is Kelli Pool. I was able at one time to create a ticket on your site but it has now disappeared T*******580. Please reply to this immediately! I need a way to contact you about this.
Dear Kelli M.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please be assured that we are always waittinf for your reply in that ticket and please reply us.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
I just received my order and I am not happy with the quaity of the goods I received. The zips on the two dress are jammed. The quality of the fabrics is very very poor. In additition the set of handbags dont exactly look like what I ordered and the crossbody strap is missing. To make matters worse, theres no one to speak to about this who le mess. And one dress is missing from the order. The order cost me $148.00. Where do I go frm here?
Dear Alina K.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Rosewholesale Customer Service
I ordered a pair of boots on 05/10/15. I paid for express delivery.The money has left my Bank account. But my order hasn't arrived. I contacted DHL who said Rosewholesale
Have not ordered a courier to collect my order yet even though they told me it was shipped. I'm very disappointed as they cannot be contacted by any means.
Lorraine.
Dear Lorraine B.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please note that we have shipped your order and there is the tracking number from DHL so please reply us in our Support Center.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I have given up on getting any kind of satisfaction from this company. I waited a long time for my clothing order, received part of my order and then it was too small. The maxi dress came in a package 9" x 7". Was supposed to be an X-large but my tiny neighbor might be able to wear it. All the things that others have reported have happened to me. Please! Save your money and don't order from this company. I have no hope of getting the top I ordered or getting my money back.
Dear Cathy B.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I ordered a dress on 12-9-15 and today is 21-10-15 yet not received it, money already paid by card
And there is no way to connect to the company.
This site just ruined my special day!
Dear kittu n.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
I ordered on 8/28 still have yet to receive items should have read the reviews first :/ lesson learned!
Dear Jacquie S.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Please be assured that we have solved it in ticket.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Have received one of three shirts ordered more than two months ago-if this is normal,(my daughter always remains unconcerned no matter how many months it takes for her orders from other companies to arrive), so be it-cannot expect inexpensive items from far away countries to arrive in a week! There are MORE IMPORTANT things in life to be upset about.
Sincerely,
Lynda S. Allaby
John 3:16
Where are my two items that I ordered? It's been over 2 MONTHS. Seriously. I cannot contact you and your live chat simply doesn't work? Other wholesale manufacturers like Sammydress are great at being able to be contacted. If I don't receive my clothes in the next few days I will assume they're not coming and I will NEVER buy anything from them again.
Dear Tracey T.
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Please note the shipping method is flat rate shipping according to your choice and this method is slower than others. Please be assured that we have solved your problem in ticket and please check it.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
It is a complete scan t 1st Oder was less than 200$ n not all came at ones it took few weeks 2 get t other stuff n stupid me I Oder about 280, it should had been here in less than a week it didn't I believe t keep t proses long t ask 4 ID n my card I had no problem w that I send it n no surprise not all my stuff got here n they send me n email off t things that will b ship after t time came n went n I try 2 get customer support n t link never appear, finally thanks god I pay tru pay pal they have taking action, n I finally was able to get tru costumer support n I email almost every day n now again t link is not opening. I will never purchase from them don't waste u time
Dear Francheska A.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Not only did it take two months for my blouses to arrive, one of them was torn on the seam. I cannot imagine how this company stays in business.
Dear Linda B.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
I am unsatisfied with my order. I ordered several items and only received one. It's been over a month now. I am unable to get in contact with anyone at Rose Wholesale. I tried live chat, email, and calling. Live chat goes to a blank page, there is no email listed for the company on the site. When I call the phone rings and rings and then disconnects. Order number: H**************
Dear Nick D.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Due to the delay delivery of our suppliers, we cannot schedule the shipment of your order which let down both of us.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
Thank you for your support and patience.
Best Regards
Rosewhosale Customer Service
I ordered 2 shirts, a pair of jeans, and a watch. After paying $35+ for EXPEDITED shipping saying it would arrive in 3 days I received my items in about 3-4 weeks! All items were significantly smaller than the sizing chart described. The material was of the lowest possible quality. When disputing it YOU have to pay for shipping. There's NO FULL REFUNDS. It is SUPER difficult to dispute because you have to upload pictures WITH measuring tape included AND at a certain file size. Even when you get the file size perfect they still don't let you attach it you'll just get an error saying "file image. Jpeg ha false extension". This company sucks! Please avoid them at all cost.
Dear Leandrew s.
Thank you for recent comments.
We want to extend my sincere apologies for the problems you have experienced.
Please kindly check our return and warranty policy
http://www.rosewholesale.com/m-article-id-16.html
We allow customers return the items for refund or exchange.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution.
Kind regards,
Rosewholesale Customer Service
I ordered a very nice looking tan sweater jacket. It had cute sleeves, from the elbow down, that were fitted. What I got was an ugly brown kind of button less thing with a hood. And I ordered A lot of things for Christmas, in the beginning of November, did not receive any of it, until after Christmas. I had to go out and buy all gifts, after spending money already with rose wholesale. And the watches I ordered, I still have never received them. I am seriously considering calling the international FBI. They will do what no US Lawyer can. I have already looked up the number. All I have to do is pick up the phone. I think they will be out of business to the US after that call. Malinda P
Dear Malinda P.
Thank your for your message.
However, we couldn't find your order in our system and please check it.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site.
Kind regards,
Rosewholesale Customer Service
I ordered 2 dresses and haven't received them yet. Got one email when I ordered saying order will be shipped when payment has been received. I did pay them, it even came out of my account. BUT STILL NO DRESSES. One month later and NO DRESSES. Now I afraid that I won't get them. Or they'll be the wrong size. Order # is H*******022. Please ship soon. And NO way to get a hold of them.
Dear Betty F.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear CARMEN S.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
Please reply us in ticket and we will solve this issue as soon as possible.
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service