RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I ordered two dresses for my girlfriend from this site which I needed to be shipped to Jamaica so I made the order a month and a half from when the dresses would be needed. After making the order almost two weeks after I noticed I haven't received any form of confirmation or notification that the package has need shipped, so I decided to contact them. Their contact number didn't work, neither did their online chat so the only thing I was allowed to do is submit a ticket (message) which they would respond to in their time. In my ticket I specifically told them if the package isn't going to be delivers before a specific date then I would like to cancel the order. Two days later I receive a reply to my ticket saying they will ship my package not staying whether or not it would be delivered in time. It is now OCTOBER 22nd 2015 I made the order September 9th 2015 and in my ticket requested that the package be delivered by October 20th. The package still has NOT been delivered yet and submitting a ticket is the only way to contact these people.
DO NOT BUY FROM THIS SITE!
DO NOT BUY FROM THIS SITE!
DO NOT BUY FROM THIS SITE!
I ordered a sweater on 10/8/15 and paid for it with a credit card, but then I received an email saying please go pay for your item and we will arrange speedy delivery. I have no idea how to do it now. The live chat doesn't work and I can't get the email us link to work. I tried calling and nothing. Order number is HR**************. Help!
Dear Erin H.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please rest assured that we have contacted you and solved this problem. Please check your email.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Best Regards
Rosewhosale Customer Service
I made my purchase on August 31st and have yet to receive my order! Surely it doesn't take almost 2 months for something to get from China to Canada! There is also no means of getting in touch with their so called support team. There is a tracking link however, whenever I click on it, I always get, sorry your tracking information has not been updated! I'm very disappointed!
Order number is HR**************
DearPauline H.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
Please leave your order No. Here so that we could contact you and check it for you.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
Placed my order on sept 4,2015 and received confirmation it was shipped on Sept. 5,2015. I have NEVER received my order. Tried calling them several times and you received dead air on the other line or no answer at all. Tried submitting a help ticket and it would not allow me to do that either. NO email address for them or address to mail a letter. RoseWholesale add on extra fee like track your package fee, so if you don't pay for tracking your package you never will know were your package is or received it. Unless you put out the extra money you will never see your order! RoseWholesale is a rip off!
H************** Sep/05/2015 01:33:19 AM $25.79 Shipped out
Track your Shipment
Dear diana c.
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please note that we are always waitting for your reply in our center and please check them.
We will contact you again to solve this issue.
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service
Ordered shirt and coat for my little girlfriend and little girl, on 10/05/15. Still haven't shipped. Still in processing. POOR.
Dear Richard M.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
Please leave your order No. Here so that we could check for you.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
I wish I would have seen these reviews before ordering. My mistake. 4 of my 6 items arrived, junk. Very poor quality. Everything looks so nice in the pictures but not in person. Know way to contact the company. Paid by PayPal, planning to report it to them to see if I can recover anything.
Dear Cindy L.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and please leave your order No. Here so that we could contact you and solve this problem.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I was going to order some hoodies and then I choked reviews while looking for coupons. Forget that I'll search elsewhere.! All these comments in one day.?
Dear Sarah K.
Thank you for your message.
Please contact our Support Center or contact us directly. http://support.rosewholesale.com/
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I ordered a shirt on 9/29 and still have not received it and am unable to contact them. Very frustrated and just want my shirt so I can be done with them
Dear jessica f.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I ordered a few items online and they sent me three payments that never got processed. Surprisingly I got a tracker number that has not moved for the last 8 days. I have emailed several times the company to clarify the issue and I have not received any response yet. Phone number and the live chat in the website are not working. This business is on the legal limit regarding consumers management. If this issue continues I'll get in contact with the state office that manages Scams companies to investigate this company's business.
Dear Gaizka O.
Thank you for taking your time to write your review.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
I ordered two tops. The money has come out of my account and my order is still in processing. There is no way to contact this company! Ridiculous I will be contacting my bank to get a refund. They can deal with Rosewholsale.com. I bet my bank will not be as nice as I would have been!
Dear Francine S.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
Do not buy from these people. The quality is absolute rubbish - I order four dresses and they are all completely unwearable, like dishrags: with bits of fabric hanging off here and there, tears in the fabric, uneven hemlines; just appalling. They use photos of the 'real' thing and then just throw together something they think resembles the product. You are wasting your time and money dealing with them. I gave the dresses to my grandkids to play dress ups.
Dear Danielle S.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Rosewholesale Customer Service
Ordered 2 items in September. Never received order and couldn't ever get a hold of anyone. Very disappointed.
Dear Sandra H.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please leave your order No. Here.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
On a open website really come on where is the professionalism stop the nonsense put up a real telephone number where people can call and actually speak to a customer service representative not that fake 917 number you have
Dear Leslie a.
Thank your for your message.
Could you leave your order No. Here or tell us your problem? We will try our best to solve this.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I ordered three items on August 21, it is now October 21, two months later and still have not received items. I sent them an email on September 19, they told me the order has been shipped. I have sent another email no response. Don't waste your money this site is a scam. Going to call my bank to get my money back! If I could give it a zero I would have...
Dear Tamy t.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I am starting to feel like a fool after reading all of these reviews. In my excitement, I placed three different orders with the company. Now I realize what everyone else is saying: there is virtually no way to get in touch with this company. I want to check on my order from 9/23/15. It says it was shipped, but nothing has arrived after almost a month. I am still hopeful, but that is starting to wane with each passing day. I just want to speak to a representative from the company in order to have some hope restored.
Dear Lynn G.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Where are my items that I ordered?. Seriously. I cannot contact you and your live chat simply doesn't work?. If I don't receive my clothes in the next few days I will assume they're not coming and I will NEVER buy anything from them again. I want some kind of response or I will contact the better business bureau
Dear Casey S.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
I am very pissed i ordered a jacket from this site on 10-06-2015 and it is still saying it is processing. How long does it take i mean really they took my money but got nothing. How ca i get this fixed NOW.
Dear Misty E.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured that we have solved your problem in our Support Center and please reply us.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
7 days ago I lodged an order with Rosewholesale on the advice of a friend, but although I can see the payment has been made the order is still stuck in "processing." Apparently this means it hasn't been even packaged yet? There are no phone numbers working and the support page doesn't even work at all! I was really looking forward to these clothes for Halloween but have I just lost my money?
Dear Shaun B.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please check your account and we have refunded to your because the lack of stock.
Please reply us in the ticket.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
My order H************** was shipped on Sept 19th. Today is October 21st. Per my order shipment email the China Post will take 15-25 days to receive order. I am unable to track the order due to it states that the tracking number provided is invalid- BJ*******1500. I am not able to log back in to my account on RoseWholesale because it states that my email is now incorrect. This is not accurate. I am just trying to locate the shipment or ask for a refund if I am not going to receive the order. I am not able to contact the company by any means that are listed on the website.
Dear stephanie M.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
Placed an order on the first of October, money is out of my account, but the order is still showing processing as of today 10/21. I thought I would be safe ordering a birthday gift on 10/1 for 10/30. I have a feeling it is not going to happen. According to FAQ's "handling time is 1-4 business days! NOT! And forget trying to contact them!
Dear Susan J.
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have checked it and your order has been sent to the shipping company. Please reply us.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brian R.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Due to the delay delivery of our suppliers, we cannot schedule the shipment of your order which let down both of us.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. Please leave the order No. Here so that we could contact you.
Thank you for your support and patience.
Best Regards
Rosewhosale Customer Service