RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I wrote a bad review about the dress I bought and surprise, surprise it has never appeared on their website. It tells me I have already done a review but it doesn't appear anywhere. I posted the review over a week ago.
I want a custom device rep to contact me asap. Been trying for a hour. Now.
Dear Pamela,
Thank you for your important feedback.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
I guess I should have read the reviews BEFORE buying from their site, my order "shipped" on Dec. 11 and am still waiting for it! They are impossible to get a hold of and the site you use to track your order isn't even real I put all my info in and it says "Parcel not found - Sorry, we were unable to find your parcel details." REALLY? I have no idea where my package is or if it was even shipped! How many bad reviews does it take before you guys do something? You don't give a crap about your customers! What kind of company doesn't post a number on their site to call so we can talk to a real person? A horrible one, that's for sure. Get your act together.
Sincerely,
Extremely upset customer.
Dear Pam,
Thank you for taking your time to write your review.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I gave it a1 only because -5 isn't an option. Everything I ordered from this site was too small although the tags say extra large and other items never arrived. I've been waiting for 2 months for the last item to arrive and I haven't seen it yet.
Dear Nano.
We regret that our service and the items did not meet your expectation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
I bought a shirt December 26th still hasn't came in the mail, and I tried tracking it and it says the "page is no longer available" they also charged me an extra. 11 cents when my order should have only been 13.87 it was 13.98! And in my reciept it said 13.87 not 13.98 and tried contacting and never got a response! I want a refund!
Dear Katelyn,
Thank you for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
I recently bought two swimming costumes from this site. I received them so quickly and they were very good quality and far exceeded my expectations.
The prices were great as well.
I was kept up to date with all the tracking.
I have bought from Rosewholesale many times and have never been disappointed.
I look forward to more purchase and recommend them.
As a student, money is tight as it is, nevermind being out of pocket for items that never arrived! I ordered in august 2015, it is now January 2016 and still am awaiting contact from rosewholesale about a refund or the arrival of my package!
Won't be buying off them again, disappointed and frustrated!
Dear Chelsea,
Thank you for your feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Still no solution. Sure, they respond but when you go to the link, all you get is another catalog page. Sure, their prices are cheap, they are after all in China but my advice, if you ever want to return anything, you can forget about it. Speaking for myself, I will never order from them again,
Dear faye,
I want to extend my sincere apologies for the problem you have experienced.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I was skeptical at first based on the bad reviews but I went ahead and ordered some fashion jewelry. I am impressed with the fast delivery and the jewelry looks good.
Dear Cher B.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please rest assured that we have refunded to you and we will contact you to offer more details.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I ordered some items at reasonable prices but only 2 items first. After I purchased them then I read the reviews. (I know it should have read them first) After reading the reviews I just accepted I either got ripped off or it would take the items a month to get to me.
I ordered them on 12/26 and got them in my mail today 1/6. I was pleasantly surprised, items are nice and arrived as quick as other online purchases I have made.
I HAVE BEEN RIPPED OFF FOR 3 ITEMS. Like many on this site, no contact, etc. etc. I could cry I work so hard for my money to have it ripped off like that..
Dear Donna,
Thank you for notifying us about the issue.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
I waited 2 months to get the 2 coats I ordered for Christmas and when they finally got here they are way too small, tried to contact company for weeks and now can't get on website they sucks and I need 2 x-large coats but no response and can't get on to return them or get credit back I will just burn these coats at our next bon fire I will be contacting my lawyer and the better business Bureau
Dear Michelle,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
I dont normally take the time to write reviews but read a few on here and though I would write a positive one, as many were negative sadly.
I ordered my jacket from Rose Wholesale (first order with them) just before xmas and received it today, looks great and while its a Medium (I wanted a small but none were available), it actually is more of a small in UK sizes.
Given xmas delivery would have put extra time onto when I would get the item come through, it did reach me promptly (I paid for expedited delivery)
All in all, good service for me
I've had so many issues with this company that I'm not even sure where to begin! The clothing I purchased is very poor quality and the sizes much smaller than they should be! They sent me boots in a size 6 when I ordered a size 8 and I've been emailing their Customer Service center for a month about this issue. ( Seven emails later!) I was finally advised December 9th, 2015 that my refund had been approved by a manager and it would be processed within 3-7 days. I checked my account yesterday Jan. 4,2016 and noticed no refund had been processed. I emailed them again and now was advised that
"We are sorry the refund was declined by our colleague of financial department". So a manager offers me a refund and the financial department declines it? And they don't even advise me of it?
In a nutshell, they steal peoples money! They offer credits not refunds and those credits are usually much less than what you paid. I've placed a few orders from them now, just so I could use up my credits and each time, I've only received half my order. I placed an order November 4th and still haven't received one of my items. Out of 14 items I purchased from this website, I am happy with exactly 1 item I received! It's been a very expensive lesson to learn:-( If you want to avoid heartache, do not order from this website!
Update - Thanks for responding to my complaint Rosewholesale but after at least 10 emails, my situation still hasn't been resolved and I have received yet another incorrect item! I was forced to purchase again because you would only issue a credit for your previous mistakes but I have now learned my very expensive lesson!
Dear Denine,
Thank you for notifying us of your complaint.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We regret the frustration that your experience has caused you.
Kind regards,
Rosewholesale Customer Service
I purchased some shorts for my son for Christmas with ample time for delivery. I was pleased when I saw on the tracking that the parcel had been delivered to my office (where we receive 20 parcels each day). When I got to the office and no parcel had been received I checked the courier tracking and found a signed con note and details that they had delivered the parcel at 7.32am. Our building is not open at that hour of the morning, so it is impossible for them to have delivered the parcel. Clearly a lie. When I checked with Rosewholesale customer service they repeatedly tell me I have to pay an additional $10 for the item to be sent again... They do not seem to understand that I won't pay more money for the courier to lie and say they couldn't deliver. I have asked for a refund but they just ignore what I am saying and keep asking me for the extra $10. I am very disappointed and will never use this site again, I will also be advising other people to stay far away.
Dear Anna,
Thank you for recent comments.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I ordered 3 jackets from the website that looked inexpensive but I ordered as its opposite season in here so had no choice. I wanted a speedy delivery so paid more on shipping then the cost of jackets itself. But to my surprise the material is not woollen as it is supposed to be rather a cheap rayon only. Plus I ordered all large while received wrong size for one and have no time get it swapped from the supplier now which again would cost shipping from my pocket. Feeling very disappointed.
Dear Karandeep,
Thank you for your important feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
I took the bait. Cheap clothing, great looking website. When my Bandage dress arrived and I opened the plastic bag, I was bowled over by the smell of mold. Unfolded the dress and it had white mold all over it. I spent 8 days back and forth with their customer service. Ended up with $15 USD for a $55 purchase that I can never wear. Their returns policy is crap, they don't honor it. Never order from the website and check all the other cheap fashion websites, like fashionmia.com, because they're also from China.
Update: Do not believe RoseWholesale's response that they resolved the ticket. Their resolution was to credit my PayPal account $15.
Dear Cynthia,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I received my order, items too small for a medium size and very bad quality. I need to have it sent back to RoseWholesale and have my money refunded back to my credit card
Dear Asier,
We regret that the issue has occurred.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you for your cooperation.
Kind regards,
Rosewholesale Customer Service
I placed an order and its stressful when i thought i had my order on the way i got a messege
To confirm your address and is when i look at the reviews. I just want my order or my money back
Dear antolyn,
Thank you for notifying us of your complaint.
We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We have canceled your order and refunded the payment for you. About more details we have sent you an email, could you please check it and reply?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I ordered on November 18th. Received everything today (January 4th). I was fine with the long wait. However, the sizes were terribly wrong. I ordered 4 items. I am a US size XL. I ordered three XXL's and one XXXL. They are all way too small. I made my friend (who is a US size 4) try them on and they fit her. From what I have heard their return policy is almost impossible, so I won't be trying to return them. I really wish I read these comments before I ordered. I guess if something seems too good to be true, it is.
Dear Michelle,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathy,
We regret that the issue has occurred.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service