RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
Had to put a stop order on my payment at the bank because I never received my item. Thank God for PayPal pay after delivery.
I will never buy from this company again. I received my product today, which by reading other people's reviews seems to be a actual problem for most people, however my shirt had extra strings everywhere, it wasn't laced like it was supposed to be so it was an unfinished product, there was extra pieces, pieces in wrong places and there was a hole in it. Then when I tried to request a return the site would not let me submit it, it kept telling me it was an invalid website, so I went to their actual website and got the same message, then when I finally got through on the site I was told that if I was to return my product I would have to pay for the shipping to return it to them and IF they received my product they MIGHT do a partial refund. That is really shady and a bunch of bullcrap because all they would have to do is say they never received my product. And what kind of company only give a partial refund for products they sell and only exceptional items. So I will be keeping the product only because I'm not going to accept only a partial refund and have to pay to ship my product back to the company that screwed it up in the first place and I will fix it myself and they will never receive any positive feedback or any good reviews from me
Dear Jennifer,
We are sorry about the situation.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
Paid for express delivery 3-7 days cannot track package that suppose to have been shipped on the 6th and now no response from the so call help center
Dear Eleanor,
Thank you for taking your time to write your review.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service
I Order 2 dresses for my mom December 26. It's now January 14 th n I cant track it. N the number is bull$#*!.
Dear Trice,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry for the frustration this has caused you.
Kind regards
Rosewholesale Customer Service
Worst clothing ever! Cheap Chinese crap that you wouldn't wear to your funeral! One of the dresses didn't even turn up and the others which were supposed to be size 16 we a size 10 to 12 so WAY too small.
Also, when I tried to leave a review, they didn't post it so obviously only their OWN reviews are allowed to be posted! Never again. :(
Dear Helen,
Thank you for recent comments.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry about the situation.
Kind regards
Rosewholesale Customer Service
Hi there, i am still waiting for my order i purchased in December. I have received no confirmation number or email but the money has been taken from my account, I have tried to email them but have had no response via their website.
Dear Ash,
Thank you for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Would you mind messaging us your valid order number or email address?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Warning-- buyer's beware!
I ordered a winter jacket from Rose Wholesale on 11/26/2015, and here we are on 1/13/2016 and I still have no received my winter jacket. Anyone from Ohio understands what a struggle this would be.
Here's the best part... I paid for expedited 3-7 day shipping which cost only two dollars less than the jacket itself, totaling around 40 bucks after all is said and done (and after the international fee that hit my credit card without a warning.)
After about two weeks after ordering my jacket, I tried to reach the company by phone, that did not work seeing how they have a phony phone number! You must reach them by filing a complaint online, and someone will get back to you in a day or so...
So I file my complaint online, and whoever received it told me I could cancel the order, receive store credit, or just wait some more. This was also troubling because not one of those options was good enough. I want my order, and a refund on the shipping costs.
This company FAILED to mention that the specific jacket was on back-order from the manufacturer, until 12/25/2015. Awesome... winter in Ohio without a coat. Marvelous! Splendid.
I wanted to wait until I received my jacket to write a review, but sadly I don't believe that will be happening anytime soon. Trying to save someone else the trouble, and warn that if I took the time out of my busy day to sit and tell the world my story, I hope you save the time in your busy and hectic life and DO NOT ORDER FROM ROSE WHOLESALE, Trendy gal, or any affiliation.
**another review to come when I FINALLY receive my order**
Dear rebecca,
Let me apologize for your experience.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
I placed an order for a dress more than 6 months ago. Sent me the item with 2 sizes smaller than indicated in their size guide. Never received the replacement that they claimed they have shipped and to add insult to injury, they told me to pay the full shipping cost again.
Dear mp,
Thanks for your feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the frustration that your experience has caused you.
Kind regards,
Rosewholesale Customer Service
I had ordered 2 dresses almost a month ago and have not received them and I can not track them as for the past 3 weeks it has stayed in one place and I have tried emailing the company and have not received a email back very pissed off as I expected the parcel a while ago and can't even track where it is to see when it will be here do not recommend this place to shop!
Dear Cassandra,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Ok its been after a mmonth and 2 weeks i just got thee shirt i order. But i order 2 not one. How long do i have to wait know to get the second shirt?
Dear Riojas,
We regret that the issue has occurred.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I ordered 2 Denim jackets. I chose XL male adult. I know I did because I triple checked before completing the order. I received my product in a reasonable amount of time, about 2 weeks. Problem is they don't fit. It appears that I was shipped a children's XL. So I go to submit a "ticket' and the web page freezes and wonder submit. I try to find a phone number and the one number given is " turned off". Customer service in the last 10 years has gone down world wide. And this company is a perfect example of that. I will never order from Rose Wholesale again.
Dear Donald,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
I want to extend my sincere apologies for the problem you have experienced.
Kind regards
Rosewholesale Customer Service
I ordered 2 dresses on the 2nd of December. I'm tracking my parcel but for the past 7 weeks it's been stuck on the same place with no tracking update! I want an explanation and tracking immediately! I worked hard for the money to spoil myself and now this! Disgusted!
Still no response?
I am so disappointed that I haven't received any response or feedback regarding this parcel!
Will never buy on this site again!
Dear Marese,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I purchased a top and long cardigan from Rose Wholesale. Products looked great at fantastic prices. Was so disappointed when my package arrived. Both items looked so cheap and the colour of the top was nothing like the nice grey colour that was portrayed in the ad. More a dirty water colour. Would never wear these items and will definitely never buy from this company again. Would rather go into a shop front and see what sort of quality I am getting for my money. Sorry, no quality at all here.
Dear Bev,
I want to apologize to you for what has happened.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I would definitely stay away from this. It took FOREVER just to get the dress I ordered to be dispatched. I am STILL WAITING for the dress and it's been nearly 2 months now. I am not impressed at all! I now cannot even track where my parcel is as the internet tracking site has an error - for 2 weeks now! Do not use this place. You will NEVER see your parcel!
Dear Shannon,
Thank you for taking your time to write your review.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
I have dealt with rosewholesale for the last three months and so far I've received all my parcles. Some of the dresses I bought where far too small. I ended up giving them away as it would cost too much money to send them back. X L is not extra large. I am a size 16. I would need xxl to be able to fit the garments. I wish theyd make them bigger. A little disappointed as I cant enjoy the dresses I bought...
Dear elizabeth,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Would you mind messaging us your valid order number or email address?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
So happy I never placed an order! I have been looking at this company for some time, and I really liked the styles I was seeing, but thought to myself how could they sell nice looking clothing like this so cheap, glad my common sense kicked in! After reading these reviews, I'll keep what little money I have and buy local.
Dear Rose,
Thank you for your important feedback.
We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index, we will do our best to assist you.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
I have chosen many items to purchase, but after reading so MANY bad reviews I will not now order anything.
Dear David,
Thank you for recent comments.
We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I ordered two dresses in 10/09/15. I received one dress with the measurement that much smaller by several inches from the listed information. I still have not received the second dress and it is now 01/10/16. I sent four messages with very little has been done. My credit card has been charged very quickly after the order was placed. I am very disappointed with the product and service that has been extremely slow. I will not order from this site nor recommend it to anyone. :(
Dear Nuch,
We regret that our service and the items did not meet your expectation.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I order a dress November 09,2015 it is now January 10,2016 have not received item. I have sent several emails have not been no response. I am very disappointed would like a refund it have been over time allowed.
Dear latrice,
I want to apologize to you for what has happened.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service
I ordered item since November and my items were shipped to the wrong address. I emailed "customer support" and was advised by a rep named Robert that it was not there problem and that I cannot receive a replacement or a refund! I was given 200 points which is basically $5.98 off even thought my items amounted to approx $60 usd. Most companies who care about there customers would issue a replacement once rectified, but these greedy thieving online store does not. You are basically thieves! Robbing hardworking people of their monies! The uncaring response by Robert confirms this! Why should I pay for items I have never received. And from reading these other reviews it seems that they are into the habit of robbing their customers. This rating should have a negative amounts too so I can give rosewholesale a -*******. This site is rubbish and advise anyone who is interested in purchasing from this Do Not! DO NOT! Waste your time! They are frauds!
Dear Totally,
Thank you for taking your time to write your review.
Please kindly note customers need to check the order details before placing the order.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marsha,
Thanks for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us your order number.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service