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RoseWholesale
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RoseWholesaleReviews 3,303

2.0
rosewholesale.com

RoseWholesale Reviews Summary

The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.

This summary is generated by AI, based on text from customer reviews

service
850
value
780
shipping
835
returns
549
quality
740
New Jersey
1 review
8 helpful votes
Follow Will M.
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Need customer service
January 23, 2016

Horrible. Ordered a shirt for my wife. Was told it would be here by now. Emailed company multiple times I have yet to hear back. Try to check on delivery and it's still telling me it's processing yet the money's been taken out of my account tho right. Not happy and will not be ordering again.

Date of experience: January 23, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Will,

Thank you for notifying us of your complaint.

We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

We are sorry about the situation.

Best Regards
Rosewholesale Customer Service

Australia
1 review
6 helpful votes
Follow Heidi A.
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Service, Quality & Pricing; what more could you want? Since discovering Rose Warehouse I have placed 4 orders & the staff have been very helpful. All items have been as described & at a fantastic price. I have been very happy.
Order No: H************** 23/12/15

Date of experience: January 23, 2016
Texas
1 review
9 helpful votes
Follow Qae-Dah B.
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I ORDERED FROM THEM JAN 17TH AND I WAS TOLD I WONT GET MY ORDER TILL THE FIRST WEEK OF FEBRUARY NOW... CLEARLY SAID SHIPS WITHIN 3 BUS DAYS OF ORDERING AND WOULD RECEIVE IT JAN 25TH. I WILL BE ON MY CRUISE ON THE 4TH OF FEB AND WONT BE HOME TO EVEN GET THE CRAP TO RETURN IT TO GET MY MONEY BACK IN TIME TO ORDER SOMEWHERE ELSE FOR MY CRUISE. I HATE THESE PEOPLE

Date of experience: January 23, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Qae,

Thanks for providing your feedback to us.

The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

We apologize for the inconvenience this issue has caused.

Best Regards
Rosewholesale Customer Service

Virginia
1 review
8 helpful votes
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Garbage
January 22, 2016

Buyer beware! The sizing is completely off. They give guidelines, but they do not correlate with the clothing. The hoody I ordered was made of thin wicking like material, the edges around the hood were not hemmed, and the sleeves had a seam reversed to the outside. It fit like a second skin and I looked like a sausage, lol. The big button sweater was the same. Crap quality, and it gapped between buttons because it was nothing like a large. It all fits like children's clothing.

Date of experience: January 22, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Adrienne,

I want to apologize to you for what has happened.

Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

Thank you very much for your understanding.

Best Regards
Rosewholesale Customer Service

Illinois
1 review
9 helpful votes
Follow Kristen R.
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This site sells a bunch of cheap garbage. Nothing looks like the ads, material is cheap and sizing is way off. It's worth the extra money to just go to the mall.

Date of experience: January 22, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Kristen,

We regret that our service and the items did not meet your expectation.

We have taken care of your complaint and will offer you a resolution. Could you please message us your order number?

If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.

Best Regards
Rosewholesale Customer Service

GB
2 reviews
9 helpful votes
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Do not use this site
January 20, 2016

The quality of the item is sub standard and the sizing guide offered by this company is unbelievably incorrect. They claim a XL is 38" chest. Maybe in children's sizes that would be correct but in the uk and in fact the rest of Europe a XL is 42" + on the chest. When I tried to return the items the company would only only accept them by offering I store credit and I would have to pay all shipping (from the uk).

I will never buy from this site again and recommend people think twice if you intend to buy from here and are outside of the USA. So much for the great American Customer Service.

Date of experience: January 20, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Lee,

Thank you for recent comments.

We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

We regret that the issue has occurred.

Best Regards
Rosewholesale Customer Service

Australia
1 review
10 helpful votes
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I am impressed with the shipping, I ordered the goods 2 weeks ago and they arrived yesterday. The estimated delivery time was between the 6th & 25th February, so very impressed, though one thing puzzles me, the senders address was in NSW Australia, which is where I am from, so this confused me. I have only had a quick look at the items I received and they all appear to be in good conditionm though the dresses have a tie on them under the bust and the tie is on the inside, so not sure what that's about. I ordered a pair of earrings with my total order and they advised that they were being shipped separately so still not received them, but we will wait and see. Overall, being my first order, I was impressed with the speed at which they were delivered and the quality of the goods, though the jewellery had an odd scent to it, but I plan to polish & wipe the jewellery so hopefully this will disappear. All in all though, I will place another with them, for jewellery only though.

Date of experience: January 19, 2016
Florida
1 review
9 helpful votes
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Don't rate them
January 19, 2016

This company is a nightmare, they take your money quick enough, but the goods are rubbish, as there packing service, I ordered 3necklaces for Christmas presents, one turned up before Christmas Brocken, the other two turned up after Christmas and both were broken, theses items were ordered in October., ladies save your money and hassle.

Date of experience: January 19, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Stella,

Thank you for your important feedback.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping.
I have followed up your case and our team will solve it for you. Would you mind messaging us your valid order number or email address?

We apologize for the inconvenience this issue has caused.

Kind regards,
Rosewholesale Customer Service

California
7 reviews
11 helpful votes
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The worst problem is contacting this company when there is a problem.ie missing items, return policy is a joke you 7 days to tell them but of ciurse you cant call them.The phone is Never answered and the hoops to email are a bad joke.

Date of experience: January 19, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear nikki,

Thank you for notifying us about the issue.

Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.

If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.

Kind regards,
Rosewholesale Customer Service

Colorado
1 review
13 helpful votes
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I fell for it too...
January 18, 2016

I ordered a ton of stuff-silly me. The items that I received are extremely poor quality. They do not look anything like the pictures on the website. The coat I ordered had holes in the pocket because of the poor seam stitching. Suspiciously there are no tags on the items, and each package I received had no paperwork with it or any identification on the packaging at all. I am still waiting to get the rest of my order. I tried to submit an inquiry through their website, but it requires an order #, which I don't have. I tried to refer to my order in my account, and strangely enough it shows that I have no orders. STAY AWAY! Also I think RoseGal.com is the exact same site.
If it looks to good to be true, it probably is!

Date of experience: January 18, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Shawn,

We regret that our service and the items did not meet your expectation.

Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your valid order number?

Thank you very much for your cooperation.

Kind regards,
Rosewholesale Customer Service

Florida
1 review
10 helpful votes
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Don't waste your money
January 18, 2016

I had finally received my item today; January 25th after ordering it on January 1st. Keeping it short and sweet -- Do not waste your money. The item came in too small, the fabric was cheap and the stiching was loose. I see how you get what you pay for. Though, in total I wasted about $28.81.

I am still upset they charged me an extra $7.61 when the size M was way TOO small, it fits as an XS. Or a youth/children's size.

I wish for a refund on this bull$#*!. Lol Never order from this site or any cheap clothing site from China, they just rip you off.

Date of experience: January 18, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Chrissy,

Thank you for your important feedback.

Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

We apologize for the inconvenience this issue has caused.

Kind regards,
Rosewholesale Customer Service

Florida
1 review
8 helpful votes
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Returns
January 18, 2016

Does anyone know if you can get a credit if you pay with paypal. I am very, very upset. And I will never order from these people again. I wish I would have read the reviews first.
Pam

Date of experience: January 18, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Pam,

We regret that our service and the items did not meet your expectation.

I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.

Kind regards,
Rosewholesale Customer Service

Illinois
1 review
9 helpful votes
Follow Britt D.
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Terrible
January 17, 2016

Terrible, absolutely terrible. The quality of the items are crap, the sowing job is awful! I received a broken watch the jewelry fell apart and the clothes are sized for the Asian market. They will not issue full refunds only store credits which is useless once you see the poor quality of the items you will not want to shop there again! I have been given the run around with this company! They expect me to pay for the shipping to return to China! And are only willing to give me a store credit! Save yourself time, money and a headache and DO NOT shop here!

Date of experience: January 17, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Britt,

We regret that the issue has occurred.

Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?

Thank you very much for your understanding.

Kind regards,
Rosewholesale Customer Service

Argentina
1 review
12 helpful votes
Follow CeciliaF M.
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I am very glad with Rosewhole service. The web is well done and easy to use. They offer good products and very good prices. The clearance sales are fantastic. The dispatch was quickly and de products arrived in good conditions.

Date of experience: January 17, 2016
Kansas
1 review
5 helpful votes
Follow Dee S.
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Scam!
January 16, 2016

Still waiting for a dress ordered almost 2 months ago! Supposed to have been shipped two weeks ago but unable to track. Tracking number is invalid! Save your time and money!

Rose Wholesale answered this review by asking for information that I have already given them via an email to see what the holdup was! I truly don't think they ever intend to send the merchandise!

UPDATE! I finally received the dress after I wrote this review and the company saw it. BUT the dress is of inferior quality (although pretty) and 2-3 sizes smaller than it would have been from any other reputable seller. It's of no use to me. I wrote the company several times before the review but didn't receive my merchandise or anything other than form letters/email with false information until I wrote this review.

Date of experience: January 16, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Dee,

We regret that our service and the items did not meet your expectation.

Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?

If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.

Kind regards,
Rosewholesale Customer Service

Massachusetts
1 review
6 helpful votes
Follow a s.
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Dont do it
January 16, 2016

First time ordering from this website and I wont be doing it again. I placed my order and within hours my debit card info was stolen and used next morning. Plus shipping is $35-45. Ridiculous.

Date of experience: January 16, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear a,

Thank you for notifying us of your complaint.

We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

We are sorry for the frustration this has caused you.

Kind regards,
Rosewholesale Customer Service

Texas
1 review
7 helpful votes
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I am so disappointed
January 16, 2016

Ordered 2 pair of boots for Christmas. One pair came in a timely manner. I haven't seen the other pair. They took my money, but no boots yet. Ordered Nov. 26... Its Jan. 16. I won't order from them ever again!

Date of experience: January 16, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Teresa,

Thank you for your important feedback.

Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.

We apologize for the inconvenience this issue has caused.

Kind regards,
Rosewholesale Customer Service

California
2 reviews
20 helpful votes
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Never Received Order
January 15, 2016

I ordered product twice! Never received the product and when you try to track it or have a question about it, it directs you to open a ticket. You can't open a ticket unless you have an account and I can't open up an account to open the ticket. Very frustrating

Date of experience: January 15, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Angie,

Thank you for your important feedback.

We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
In this case please kindly message us the correct order number, then we will resolve the issue for you soon.

We are sorry about the situation.

Kind regards,
Rosewholesale Customer Service

Australia
2 reviews
7 helpful votes
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Nice but Small sizes.
January 15, 2016

I ordered a vintage black lace dress which is stunning. Sadly the Medium size does not fit and is more like an Australian size 8.The sizes are way too small.

Date of experience: January 15, 2016
Nevada
2 reviews
18 helpful votes
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Do not waste your money
January 15, 2016

I had opened a complaint and when I tried to upload photos it says the question was deleted.
I followed their measurement guide and my items even though they state they are XXXL and XXXXLthey fall under your Large measurements. I can not wear these items since they have the wrong measurements listed. As well as one of the items has multiple fabric snags. The other item I ordered in black and is clearly grey.
They said I can have store credit of 20% if I return my items to China.

Date of experience: January 15, 2016
CustomerService R. — RoseWholesale Rep
over a year old

Dear Michelle,

I want to apologize to you for what has happened.

We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?

Thank you for your support and patience.

Kind regards,
Rosewholesale Customer Service

From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.


rosewholesale.com
Shenzhen, GuangDong, China