Terrible business. I bought a pair of jeans, for 100 dollars. First there was a $5.00 off coupon, she wouldn't take, as my 100 was Canadian and not American. I said ok. Then I get the jeans! The top of zipper, the flap, I presume it is called, pulls back when you wear themso that the zipper shows. It looks really silly, like poor Erkle. To make long story short, not only does she send 3 messages saying to destroy the jeans,,, and no refund. She insults me, badly. I buy a lot on web, I also buy for our store, from the parent company, and have never been treated like that. I should of read the reviews! So now I'm out 100 dollars, been insulted, and it's only 8:09,,, lol So BE WARNED,, not only does she rip you off, but is MEAN ABOUT IT,, IT'S LIKE GETTING SCAMMED TWICE. Good Luck Shoppers... Thanks Sitejabbers for letting me vent. At least I feel a bit better. I do want to say one thing before signing off 99 percent of the stores I buy from on Aliexpress are great!
D. Petterson
Dear Donna,
Thank you for notifying us about the issue.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service