RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I hava a ticket number and they took my money and no product. I've e mail 4 times and they respond with an automatic bull email response. Their phone number is non existent. They don't answer. Don't order from them! Waste my time now to get refund.
I haven't received my package since the I ordered it, on the 1st of November. Now it's the 1st December and it says it's been in trans sit for 8 days it's been over 8 days.
Dear Alexander M.,
Thank you for your comment.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
We look forward to helping you,
Rosewholesale Customer Service Center
Their descriptions and sizes are all screwed up. I ordered a blazer and followed their size chart. It was 3 inches smaller than their discretion. They offered to refund me a 60% refund of what I paid for it! If I want to send it back, I have to pay shipping!
Dear Milad Z.,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
Could you provide the valid order number to us?
We are awaiting your reply,
Rosewholesale Customer Service Center
Pleased Please do not order anything from here! I ordered an item on the 19th paid extra so that it would be shipped within 3-5 business... Its now the first and I have yet to receive anything I wish I would have read these reviews before I ordered!
Dear Jessica Z.,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We hope to hear from you soon,
Rosewholesale Customer Service Center
I have ordered two products. One had to be resent because it was lost in some black hole... Mora than 3 months waiting for it, but when it was recent it arrived quickly. They promptly solved the problem and I like the products.
Dear Jeronimo M.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
Excellent service. Received my package in a timely fashion and was extremely happy with what I received as it was exactly as described. Will definitely buy from again!
Dear Cindy C.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Rosewholesale.com soon!
Many thanks,
Rosewholesale Customer Service Center
I received my order fast and it was wonderful! I recommend rose whole sale to anyone! My package was just as advertised.
Dear Kirstie C.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale again soon.
Many thanks,
Rosewholesale Customer Service Center
Correct company, which monitors the fashion trend, even in the max numbering
Thanks,
Prices for the clothes are very good. Shipping is kind of high.The variety is fantastic. I realized though you have to be.
Dear Dani P.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center
Ordered a sweatshirt near two months ago, sent a couple follow up emails to check the delivery status, and no response. Don't waste your money with this site.
Dear Matt B.,
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please note that Rosewholesale only operates these two phone lines, and any calls made to you from other numbers claiming to be Rosewholesale should be hung up immediately. We will never ask for customers bank details over the phone.
If you have any further queries, please contact us via our Support Center and we will get back to you within 24 hours.
Many thanks,
Rosewholesale Customer Service Center
Prices for the clothes are very good. Shipping is kind of high.The variety is fantastic. I realized though you have to be patient when it comes to the shipping. Sometimes it can take up to a month for orders to arrive. Also if you order from the US, I usually I wear a 2X but I order 4-5X's on this sight due to most, if all, clothes come from China and they run small. My overall experience has been great though. If I needed refunds due an item that took too long to process or damaged they didn't hesitate to credit my account. I most likely will continue shopping from Rosewholesale.com
Dear Karen L.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale.com again soon.
Many thanks,
Rosewholesale Customer Service Center
I have paid extra money for quick delivery but still more then a month not received
Complete items. They sent me half of the delivery after a month and not sure when
They will send me rest of the items. Customer support is very poor not easy to approach rosewhlesale.
The telephone is on website not accessible. Go through different pages to contact them and write a ticket
And sleep. Three day have gone i have submitted the ticket and no reply
Next time I will check 100 times before I buy any items from this website.
Not recommended
DearI S.,
Thank you for highlighting this issue.
We at Rosewholesale offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please kindly send the valid order number to us.
We look forward to your reply,
Rosewholesale Customer Service Center
I ordered 4 wigs. I only received 3. I requested instructions to return one of the 3 wigs I received. I sent 2 emails addressing both the return and missing wig. RoseWholesale never responded. I also noticed there is not a return invoice enclosed in the shipment like other online shipments. I will never order from them again. I wish I had read the reviews first.
Dear Joyce G.,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.rosewholesale.com/m-article-id-16.html.
Could you send the order number to us?
We look forward to hearing from you soon,
Rosewholesale Customer Service Center
What can i say, they're just MARVELOUS, shipping was extremely fast and good like within a week it arrived to hong kong and the customer service centre is fast & efficient, there are massive discounts all the time for beautiful looking clothes,
This is the best store online you will find for aestheticc clothes at cheap price.
Dear Mani P.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
I love shopping with Rose Wholesale!
Raising two teenage girls with totally different tastes in clothing can make for the "shopping trip from hell". But not with Rose Wholesale! I just tell the girls that they need x amount of tops, bottoms etc and tell them to put what they like into my cart by date x. And because none of the items on the site are really expensive, 99% of the time they get what they chose.
The site taught them how to measure themselves in order to get the clothes in the right size and they had no excuses. In fact they love having the independence.
Recently we added shoes to the orders and so far there has not been an error that is too bad to fix. I promised each of them that if their order was really good they could choose a jewellery item or even a handbag - they love it.
Long gone are horrible afternoons shopping with two teenage girls each trying to make the others life harder - LOL!
And of course every so often I get to have a shopping spree myself. I have even bought the hubby jeans without a trouble.
Love Rose WholeSale!
Dear Karen B.,
Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Rosewholesale.com soon!
Best regards,
Rosewholesale Customer Service Center
I'm always satisfied with their service. Quick response time and friendly customer service. My orders do take a while but that's to be expected.
Dear Makiba H.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
I saw a shirt advertised online which led me to RoseWholesale. The prices were good enough I figured I could take a chance on a foreign company. I'm glad I did! Shipping only took about 1 week. The shirt I saw advertised was exactly like I had seen advertised! I had ordered a few other tops since the prices were so good. Some of the colors weren't as vibrant as they appeared online, but they were still pretty. So overall a good shopping experience. I've been back to order again and it worked out great too.
Dear Sarah N.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
I loved the product even though shipping took longer than expected! Customer service was helpful in helping track my order.
Dear Ashley M.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Rosewholesale.com soon!
Many thanks,
Rosewholesale Customer Service Center
This is not real i never recieved my staff that i ordered almost 3 months ago this is a scam all i get is we get different shipping methods only when i post a comment here
Dear Anoh H.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Rosewholesale Customer Service Center
Fast service, great quality, and a huge range to chose from, so many styles and accessories... i would and do recommend rose to all my friends
Dear yvonne h.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale again soon.
Many thanks,
Rosewholesale Customer Service Center
I mostly shop here for wigs, they have a WIDE variety, and their prices CAN'T BE BEAT! I receive my orders timely and everything is always as pictured! Plus, FREE SHIPPING on most items? How could you NOT love that?!
Dear Chiquita S.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chris G.,
We are sorry you feel this way.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please click here for more details: http://www.rosewholesale.com/m-article-id-16.html.
We are always happy to assist you,
Rosewholesale Customer Service Center