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business logo of Rosewe

RoseweReviews 5,907

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
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From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
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Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
812
value
767
shipping
780
returns
711
quality
757

We monitor reviews for authenticity

GB
1 review
8 helpful votes
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rosewe.com is dreadful. I bought a dress which is so cheaply made, threads are coming out, it does not fit, it's see-through and basically useless piece of cloth. Tried to return it but 5 days later they still did not provide the return address. Excuse after excuse. So frustrating. Lost 25 pounds. They are ripp off company- stay away

Date of experience: March 24, 2017
KR
1 review
1 helpful vote
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Soft Material
March 25, 2017

I love modlily store! Because i've ordered clothes from here many times before and have never gone wrong! Their choice and variety are excellent - I always get compliments when I wear their clothes.The material of the clothes is always good and so comfortable to wear.

Date of experience: March 23, 2017
Hong Kong
1 review
0 helpful votes
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Excellent Website
March 25, 2017

This is an excellent website for unique and up to date beautiful clothes, they have anything and everything on this website that you will want. The prices are very affordable for everyone with good quality. And the customer service is also great.

Date of experience: March 23, 2017
China
1 review
1 helpful vote
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Shipping On Time
March 25, 2017

All orders came in a reasonable time. The quality and fit convince. A balanced and attractive price-performance ratio. Thanks and Modlily is a very good and reliable provider for me.

Date of experience: March 23, 2017
KR
1 review
1 helpful vote
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Have Track Link
March 25, 2017

I can track where my package is, when I contacted customer service 2 days ago, I was promised i would get a link from an agent. Then I got a tracking link and I can know where my package was, really good customer service.

Date of experience: March 23, 2017
KR
1 review
0 helpful votes
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As advertised
March 25, 2017

I haven't ordered from Rosewe before but I gave it a try and selected 6 items to try out. I finally received my package today and everything that I ordered is excatly the way it was advertised in their pictures. Everything fits perfectly and I am super satisfied with my purchase.

Date of experience: March 23, 2017
New Jersey
1 review
12 helpful votes
Follow M G.
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They will not let you return or exchange anything. Or give you a refund! Their excuse is they are located in China. Will never order from them again.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2017
Pennsylvania
3 reviews
7 helpful votes
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Spent 3 days trying to order some t shirts and swimwear only to find out every time I went to pay it said "return to merchant" from Paypal only to find my cart empty again!

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2017
New York
1 review
13 helpful votes
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Worst company ever!
March 14, 2017

Their products don't look anything like their pictures, it takes 3 weeks and they tell you there is no way to return them and they won't let you speak with a supervisor. I wish I read these reviews before purchasing.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2017
Washington
1 review
11 helpful votes
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The two medium sized tops I purchased from Rosewe.com were way too small. I had recently purchased a medium sized top from Macy's of a similar style that fit perfectly. After waiting weeks to get the tops from Asia, they were not returnable in an easy manner. I would have to pay shipping to Asia. They kept asking (via email - no way to call) me is if I had measured my size. I sent pictures; I wanted an equitable solution. I finally settled for a 30% refund and I get to keep the clothes - oh goodie, just what I needed, two tops that don't fit. NEVER USE THESE FOLKS.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2017
California
1 review
19 helpful votes
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Absolute WORST!
March 5, 2017

30 days! Exactly one month from placing order to receiving my item. Item is poor quality, at best. Now try to return! The most ridiculous return process EVER. You only have the option of a back and forth "ticket" request which is taking days and I'm still not getting an answer on how to return this piece of junk.
Do yourself a favor and pass by those pretty photos on Rosewe. DO NOT order from them. You will be sorry!

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2017
Arizona
1 review
16 helpful votes
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Returns are absolutely not "Simple" like they say. I've been jumping thru hoops and still no success. Rosewe is not responding to my requests for a return... I've never seen anything like it. I buy TONS of stuff online, and NEVER had this kind of treatment.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2017
Minnesota
2 reviews
12 helpful votes
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Ordered an item from this company and after a month of waiting, have never received. Communication is difficult as they are based in China and are in such a different time zone. Excuse after excuse as to why you don't get a product and why they can't refund your money! Save yourself and keep your funds for a reputable company.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2017
Missouri
1 review
17 helpful votes
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Sizing... says who?
March 2, 2017

I ordered a swimsuit The cost was reasonable so I was reluctant. I entered my measurements (I normally wear a 3X0 It told me to order a 4X so I did. I received my suit yesterday. The sizing is off tremendously. The 4X doesn't even fit my daughter in law who wears a size 10.
After reading all the reviews, I am hesitant to return it for a credit. Why would the sizing be so far off? I can see if it was a size or two smaller but this isn't even close. Horrible, horrible.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2017
Wisconsin
1 review
10 helpful votes
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UPDATE>>>>>I contacted Rosewe.com at their service department about a refund for bad quality items, Their Administrator contacted me and ask me to send more pictures of the garments, because the ones I send them were not good enough, I send them several more photos of the garments, after they saw them. They ask me if I would agree to a refund for green dress and 20% of the other dress and me keep the product, which was $35.04 total. I did agree and confirmed the transaction, I was told to close the complaint and I would have a refund placed back into my PayPal,; on my PayPal summery it said after resolution they will refund within 2 days,, I did as they said, but its been over week now and when I try to contact their service department they will not allow me to log in, so I cant contact them except through PayPal where they wont reply from the last 3 days where I have send them a message, to reply, I have never had a company do in this manner, Very upset about this, they did not follow through with their commitment to refund me, when I agreed to be refunded less than I paid, I did type on their review after I closed account, I was happy with the way the service department had settled the dispute, Now I cant even change that,, I send them a message saying I am going to turn it over to PayPal the 19th if I have not heard from them by then, This is what PayPal advised me to do, so they can try to get my refund I was agreed on, I could not file a complaint after that date, Very displeased///

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2017
Oklahoma
1 review
14 helpful votes
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DONT DO IT- SCAMMERS
February 28, 2017

I Ordered a dress on Feb. 6 immediately was charged through pay pal ( can't believe they allow this company) received my order payment confirmation and that was the last I heard. Almost 3 weeks passes and still no shipping confirmation or tracking. It states shipping will take place within 1-4 business days. I went on the website to inquire about the order and it kept saying my order can't be found. I'm positive the order number was exactly as they sent it. I became so frustrated and tried multiple other ways to contact them. There is nothing around putting in the order number in which IT CONTINUES TO SAY IT'S INCORRECT. I sent an email and a response back stating I had to submit a ticket. It won't allow it. I didn't read reviews prior to the purchas because it was on Facebook, gave me PayPal option for payment and it was cheap. Dont make that mistake. Steer clear of this company. Still hadn't received my dress and based on what I'm reading I don't plan to for another month or two. SCAM!

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2017
Minnesota
1 review
12 helpful votes
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Awful, awful, awful.
February 27, 2017

I ordered one item from Rosewe, just one, thank goodness, and it is the poorest quality item I've ever owned. There are clear, plastic threads that keep poking they're way out and they have to be constantly cut with a scissors. They must employ children as, sadly, my item appears to have been made by a 7 year-old. It took two months to arrive, too. Never order from Rosewe. Waste of money.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2017
Pennsylvania
1 review
14 helpful votes
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Bad experience
February 27, 2017

The swimsuit was 8 sizes too small and I'm trying to return it, but it seems impossible. Even then, I might have to pay for return shipping to China.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2017
California
1 review
10 helpful votes
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Lack INTEGRITY
February 26, 2017

Do NOT order from ROSEWE. Worst company ever. Products are inferior and look nothing like their online pictures. They dont tell you item is being mailed directly from China, which took way too long. Their sizing is INACCURATE, Scam company. Sad that payapl supports them.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2017
Texas
1 review
8 helpful votes
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Worst service ever
February 25, 2017

It took two months to get the product but my credit card was charged right away. When the items arrived they did not fit. The sleeves and length of the dresses were so short they could not have been designed on a normal scale. Trying to get a refund is like pulling teeth. I will never buy anything from them or recommend them to anyone.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2017