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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered from there today and wished I googled them before before I ordered. I hate ordering from China only because everything is too small, made wrong, horrible material or it doesn't match what's advertised. I really think they run their business for few months, then they switch names of their company. Notice how all of a sudden one shows up on the web, then the others are no longer on the Internet. In all reality it's the same business but continuing the same scam just under a different name, that's my opinion anyways.
They have a great customer service. Orders are quick, no mistakes, returning is easy at stores and I have never had problems with Rosewe.
I wish I had read reviews before ordering. I followed their size sheet even though it showed I needed to order a size larger than I normally buy. Upon arrival I found that my arms would only go half way into the long sleeves and I could not get the top part of the dress to go over my breast. You can only contact them via a customer service email. No packing slip or return info was included in the shipment. After 4 emails asking how to return. And 4 return emails stating they would give me a 40% refund - stating that the return postage would be expensive. They kept stating they would do better in the future. Each time I wrote that I was being pushed into a 40% refund and the dress would be trashed. I would rather return. I finally gave in and took the 40% after reading reviews from people saying they sent in returns and never received a refund. Cute clothes but I am done.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Still haven't received my order that I ordered a month ago about to contact my bank. Because can't get anyone to contact me back
You need to start a "ticket" to return an item. Their website will not generate a ticket when you enter your email address as requested, and you cannot get a "live" person to assist you.
I will not purchase from them again.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
It's an ok site t hat sometimes you can find good deals on. Although, you do have to watch out for the sizes on clothes!
I liked the dresses when I saw them online I ordred 3 waiting 10 days for delivery when I received them it was Shock is nothing to do with the ones I saw online cheap fabric and dont look good at all. Never buy from them again
Dear customer,
We are terribly sorry for the delay. We checked that the package was hold by the customs. We can either apply a full refund for you to your original payment account or user account for next purchase.
Should you need further assistance, please feel free to submit a ticket to contact us.
Note: Please mention that you are from sitejabber.
I love Rosewe.com! An amazing selection of items (something for everyone!) at shockingly low prices, not to mention the excellent customer service! Very happy with my purchases as well as the high level of service received. A great experience, highly recommended!
I love shopping in Rosewe.com. This website is perfect. Good prices and nice quality. Clothes are pretty and have nice material. Custom service is helpful. I recommended.
I absolutely love the two dresses I bought. They fit perfectly and look amazing. I also bought a sweater that's absolutely adorable. Great service and great items.
Their clothes are very good quality had ordered one cable knit sweater and a cartoon print sweatshirt, color were same as the picture. But delivery took longer than I thought.
Product quality good, service good, price good, Will use again and would recommend. Very pleased with my experience with this online retailer.
I've never had any bad experiences when ordering on Rosewe, and have always received my orders quickly! You cant beat their shipping and support! One of the best shops in my opinion, they really take care of you. Thank you Rosewe!
"I truly enjoy dealing with Rosewe, good product desciption, prompt delivery, several payment option, have dealt with Rosewe for several years, and do recommend whole heartedly.
"
"Rosewe to me is always a great shopping experience. I'm one of those people who buy all clothes on Rosewe. Never had any issues with my orders. The prices overall are really good. Highly recommend.
"
I ordered an item advertised on the internet. It was defective, smelled of toxic chemicals, and could not be worn. I have attempted to contact Roaewe by phone ( 'leave a message to have your call returned') and attempted to email. ( none of the numbers provided my through Rosewe apparently match their requirements for doing so). I'm led to believe this is a black home, one which takes one's money and offers faulty merchandise with no means of addressing this problem. A scam.
I am very satisfied with them. I am very satisfied with the packaging and arriving very well. The seller is great and I am very satisfied with the support of their goods, attention and quality.
I have purchased several items from them and I am very satisfied with them. The price is really nice shipping is very, very satisfied. I have never encountered any problems with them soon. I will definitely recommend to family and friends.
I am now their customers for more than 6 months, so far there is no problem! Customer service is awesome! After receiving the parcel, I am very satisfied with the very good shop and I can find the best price.
Highly recommend this website! The shipping is free. And the prices of most of the products are not high. If I am lucky enough to meet a discount, I always buy many products. The prices are really really cute so that you can save a lot of money.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards