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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
THE 5 STAR REVIEWS ARE FAKE. All the good reviews are written in poor English obviously by Rosewe employees. We have submitted all the correct paper work 2 months ago and still have no refund having received ILL FITTING, DIRE QUALITY GOODS. SAY GOODBYE to your money if you order from this SCAM.
It took over 5 weeks to get the swim suit i ordered and when it arrived the fit was terrible. The bottoms are too tight and the top is too big. Communication is awful too. They just keep saying you will get tracking info when it reaches US. In the meantime. Just wait. AND paypal took the money at the time of the order. Would NEVER order from them again.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I waited 6 weeks for two bathing suits. I wish I had read reviews first. The suits are very poorly constructed and do not fit properly at all. They both look like someones Home Ec class first time project. Mismatched seams, cut way too deep on side seams so there is no coverage at all, skirt too long on one side, I could go on. Not sure what to do with these, other than take them to a seamstress to see if there is a chance to alter... far fetched idea, I'm sure. Warn your friends!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Customer service has been friendly and fast in responding. I chose the wrong size when ordered. Then I submitted a ticket to them. I was answered within 24 hours and help me change it. Later they sent the right size. When my order got here, they all fit perfectly!
I have ordered some bracelets, dress, swimsuit, and some other things. The items arrived sooner than I expected and in great quality. All I can say is WOW! We love it. We will defiantly be purchasing more. Thank you so much for making me happy.
I love this site more than the store! I love their dress! They always have sales and their stuff is very trendy and casual! The site offers everything the store has in an organized structure that allows you to get the most out of it.
All the time it seems too difficult for me to shop online with family. But after I came in touch with Rosewe. Now I can shop for me, my family. All the sections on womens are awesome. Great response site really have. I have suggested this site to my colleague. In future I would love to visit & shop from the site again.
Don't order from this company the material is awful the size runs way too small not the measurements they said it was at all Material is so cheap I would never be caught wearing it I tried to fill out the form to return at putting in the correct order number and it says there's an error on the order number you cannot call them or you cannot email them I checked the order number three times and know it is correct. I guess that's how they do it to not have to pay for any returns! What a crooked company!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Have waited since May 11, it's been more than a month and still nothing, can't contact them the number is not in service
You cannot go wrong shopping at Rosewe. They carry top quality items and give great service with free shipping. If you ever should have a problem with online shopping, Rosewe will never question it and immediately solve it. They are one of my favorite places to shop.
Speedy shipping, responsive customer service! If I have questions or problems, Rosewe makes it right. Most important, the clothing in Rosewe is really wonderful. They are fashion and beautiful, with affordable price. It is a good website.
This company doesn't send the merchandise on time neither respond. Where is the order? You loose the money you spend because they don't send it!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “R” or “RR”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I placed 2 seperate orders, on one I opted for faster shipping and was charged extra.
Both orders took same amount of time, there are no faster shipping despite the charges. The style of the clothes are good, but cheap. When I reached out to customer service for refund on extra shipping charges when the order did arrive as promised I received an excuse in broken English. When I responded that I would contact my credit card company and dispute extra shipping charge. I received a response of a $10.00 credit to my account. Weeks even 2 months go by and I have not yet received any credit.
This company is such a mess. I placed 2 orders a day apart and I paid about $2 for a 1 week delivery. Nothing can get delivered to the US from China in one week unless someone is bringing it over in their luggage. Anyway, the second order was received in about 3 weeks. I am taller than normal but I think the "dress" I ordered would fit my 5 year old niece as a long tunic. The clothes are so small - they do not meet their sizing chart at all. The first order showed as being shipped and that some shipper in China received it (I think - the info is in Chinese) and it hasn't moved since 4/12. I requested a refund at least 3 times and I finally got them to agree. Their reason for the refund is because the item was on backorder - really? On the order I did receive they gave me an option of 40% refund and a processing charge because getting the clothes back to China would have been a nightmare. They really should not be allowed to ship to the US until they have a distribution center here and even then they would probably have as many returns as they do shipments because of the sizing problem.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Never received my items, says it was delivered on 5/17, was home all day. Never came. DO NOT ORDER, PAID FOR EXPEDITED SHIPPING, A MONTH LATER, TRACKING WAS UP, BUT NO ORDER, and it says delivered on their China Tracking Site. BEWARE, HAVE CONTACTED PAYPAL and turned in a Dispute, asking for a refund. Must be a SCAM.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “R” or “RR”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Warning: Do not order from Rosewe. Quality is very cheap. Clothes run very small. The company doesn't respond to your requests. They will not give you a refund. I wasted $65 on this site. The clothes look nothing like the pictures. The necklace I ordered smelled posionous. Again, I caution everyone: Do not order from this site!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Bought a pretty bathing suit but the bust size runs extremely small. I bought the biggest size so i thought being a bigger gal the bust area would accommodate. Even after taking the underwire out the foam bra still does not have coverage. I looked like Madonna with torpedo boobies! Also free shipping keep in mind it is coming from China. It took a month exactly to get the bathing suit. Pay the shipping so it won't take as long.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
The most important point that I really like this site is the top-ranking quality of their products though the price is quite low. I am always in love with all the items I purchase from here!
Very helpful and useful customer service for me. Rosewe team can always answer my questions and though delivery time is sometimes long you can track your order and know exactly where it is. In a word I trust this site.
This was my second time ordering from Rosewe. Especially, all the way flying from China! It may took 5 days to get my package. Despite shipping from so far away, they got to my house very quickly. Very happy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards