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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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The delivery took longer than I expected. I was getting nervous thinking it wouldn't arrive in time, but thankfully it did. I didn't know this place was located in China.
I haven't received my dress yet so I can't comment as it pertains to the actual product. But their customer service team helped me to avoid a disaster. My shipping information was missing a house number and they caught it and sent an email to me so I could correct it. I have done this once before with another company (auto fill) and it wasn't caught. I never did get the product. They said if I wanted it, I would have to pay for shipping again, so I asked for a refund, and they only gave me half of my money back. Which took 3 months to get. I really really appreciate Rosewe catching my mistake.
I really love my clothes I ordered from Rosewe, it took a while to come in but I was satisfied that I received my order before Christmas. I definitely will be ordering again.
They have beautiful wares and delivers the exact thing being picked right on time.
I am a two year shopper with over a hundred orders I love All of the products and they're unique this is why I continue to shop with this company because of it but the customer service isn't that good, some what rude seems like they only want service compliments rather than the products as some are deleted or altered. As a consumer I want to hear about the products and be treated fair with respect when there is a concern or problem, also the most current reviews should not be buried months back. Another thing the same model should not be shown with perfect fit items as if they are custom fit, they will sell more by being realistic for shown sizes thanks for this opportunity to express my thoughts
I have enjoyed excellent customer services regarding return/exchange for an item I bought recently. I wish Rosewe will update their return policy, currently customer are responsible for the cost of returning item to them. I am an Amazon customer that operates free returns policy.
I ordered a dress for Christmas on December 4th. Still no tracking since the 9th. It's been in NY AND I LIVE NOT TOO FAR AWAY IN NJ. Idont believe I'll even get my outfits. Smh. If you sell an item for a holiday pls. Consider getting it to your customer by then. I've emailed twice with no response. Very unprofessional..
Thanks for updating my order information(size) as requested in short period, quick response
I was helped to close 2 tickets one of them being
RR**************
The service was great. The help was very Patient and kind and actually helpful they have great service and two fantastic work. This is one of my favorite online shopping sites. And the clothes are phenomenal
I've been shopping here for some time now and as always the customer service is Five-star. They're very knowledgeable and willing to help in every way to make it right. They listen to you and fix the problem as long as this continues I will continue to shop here.
Good shipment and fast delivery. Love my dresses and handbag
Beautiful choices and little disappointed about one sweater(grean red white color) the quality is not good at all for the price I pay, besides that all other sweaters were great.
The customer service in ROSEWE are awesome and very nice. They helped me resolved the issue when they found out that the items I ordered were stolen from the shipping truck. They resend it again and I got my items delivered early and the items are awesome and good quality.
I have been ordering from Rosewe for about a year now and I must say that the customer service has been great. During my last purchase, I forgot to apply my coupon. I wrote to them to modify my order. Summie helped me apply it and saved the refund in my wallet. The response was prompt and very satisfactory. Thanks to all of you at Rosewe for the great styles and trendy outfits you make available to us at great prices.
Me encanta todo de Rosewe.
El vestido es precioso y tiene buena calidad.
El envío es súper rápido.
Recomendado
Trusted quality, customer service, timely delivery and lovely and continually new fashion. Will continue to update my wardrobe with Rosewe.
At the beginning I told myself that your dresses are normal but after receiving mine I really adore it I like the quality and your service thanks
I returned an item because it didn't fit. The customer service was amazing! Quick responses and I was refunded asap!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members