On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's a bit confusing at times whether you're entering self information or future roommie preferences
Not the most straightforward to search by location without paying. You need to pay to make this a good site.
Its good to have a site like this to be able to find roommates
I input my info in this App to rent a room in Central Florida and a woman called Shamaunee Lane, called me and meet with me in her apartment to show me the room I wanted to rent. She was charging $800 per month, so I paid her thru PayPal 1 month and deposit $1,600. Then she kicked me out of her apartment and did not give my money back.
Why do you need to pay to see messages, $#*!ing absurd
Site is overpriced. Not enough people for the cost. Been trying to get a roommate for 4 months. Get messages and then no one responds back or disappears, likely bots.
Having to pay for messaging brings the experience on this site way down. The process of making my listing was also confusing and some important info was automatically removed from my listing including measurements of the room I'm offering.
Your web site is very unclear about what one gets for upgrading to a paid subscription.
Customer service was great, but frustrated all day with my lack of ability to pay
I have never had to pay to check messages. Usually the landlord pays for everything with the listing and potential tenants look for free. Most of us are tight on cash due to moving and this feels wrong.
PERFECT opportunity for anyone in need of a home in a urgent situation. I thinks its amazing how many people are willing to open up there homes to those in need.
People looking for a room don't have extra money to pay for a subscription in order to see a message. That's wrong!
It's annoying to create an account, read listings, send messages and THEN find out you have to pay to read any responses you receive. I wish I would've known upfront.
This is a scam. No one responds. There may be real ones mixed in. It's impossible to not get a single response from anyone. Those messages they want you to pay to see are broadcast sent to everyone who has signed up with this app. When there are this many of the same reviews, it's true.
I am sorry to learn that you are disappointed with our service but tens of thousands of our users have rented or rented out places via Roomster. I guess you are referring to our megaphone feature by broadcast. It is one of the feature that our customer loves as it allows them to ramp up their search.
It's so confusing. It asked me what i was looking for. I clicked a roommate. It doesn't tell me how to list my place to show my so others want to move in and be my roommate. I'd like to show photos and tell them about the rest of us that currently live here to try and find a match
So is very convenient but you have to have a paid membership to send or receive messages. Kind of his you in with the search results
I don't like the fact that they charge us to check the messages. Is genuinely annoying and defeats the purpose of the app. I feel sad and ripped off.
I haven't been on here long to give an opinion sorry
I'm disappointed at how many scammers are on here. But there are also real options, so I appreciate that
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jason G., We sorry that you are not happy that we charge but we need revenue to continue providing quality service to you. I see you've already upgraded your account. Please contact our customer service from within your account to get further support.