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Roomster

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Texas
3 reviews
10 helpful votes
Follow Edward I.
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I wish I had found Roomster earlier as I had a totally different experience looking in other places… For a while I had crazy trouble with tenants and didn’t find any reliable people. It was not good and I was on the brink of giving up. So far my experience with this site has been MUCH better and I currently have a tenant that is working out and seems to fit in, so I have to say that I am satisfied with my experience. Also website is super easy to use. A+++

Date of experience: June 2, 2015
Washington
2 reviews
16 helpful votes
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What is there to say about Roomster? ONLY GOOD THINGS! I had a terrible experience with a roommate that I found through my college forum and Roomster rode in like a knight in shining armor to save the day. Long story short I was living with a sadistic twisted man who like to torture animals. I was unwilling to live in that kind of environment and not only did I report his actions to the authorities but I moved out immediately to stay with a friend until I found a suitable alternative. One of my professors recommended I try Roomster to find a relatively affordable room to rent with other students. I checked out the site and decided to give it a try. So happy my prof told me about this site it was amazingly intuitive and easy to use and before I knew it I had secured a great room to rent for a very reasonable price.

Date of experience: December 12, 2014
Canada
1 review
0 helpful votes
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Kind of confusing at the beginning where and how to post the ad...
Posting pictures is also confusing, as the site randomly posts them if uploaded as a group (despite the files names and order of selection)

Date of experience: February 8, 2021
GB
1 review
10 helpful votes
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I just took a freelance job at a clothing company in Norway who brought me on to redesign one of their existing menswear collections. I was going to be there for about a year working on the project. The company said they would handle my living accommodations while I was there so that was great. When I got there I was taken to my new place and I was amazed how nice it was. I asked my boss where they found the place and they told me they found it on Roomster. I’m not familiar with the site but the place they found me was absolutely spectacular and I couldn’t be happier with their choice. And I’m sure it was affordable because I doubt they would spend a lot of money on this.

Date of experience: December 12, 2014
Minnesota
1 review
0 helpful votes
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I do not think I should need to pay a) $10 a WEEK and b) pay at all to view my messages on Roomster. The reason for this may be valid, but for people who are not financially stable would probably not want to pay this just to have the possibility of finding somewhere to live.

Date of experience: March 3, 2022
Pennsylvania
1 review
0 helpful votes
Follow Caprice-Pamela T.
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I just st don't see what's the point of payment for this service when I can brows rooms for free else where specifically if I have to pay for a security deposit and background checks and all this stuff that's going on with the pandemic specially if you don't get excepted to the room I think is crazy you have to pay for messages

Date of experience: October 14, 2020
California
1 review
0 helpful votes
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Charged to check and reply to messages
June 20, 2022

Please don't charge to message people... if we're looking for a room... it's ridiculous. Why not just charge tonjoim? How are we to get a room of we have to pay to talk and the prices are ridiculously high for a short period? 9.99 for one week of replying to messages... it's ridiculous!

Date of experience: May 21, 2022
Georgia
1 review
0 helpful votes
Follow Lula F.
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I was allowed to set up what appears to be. A free service. Then I was allowed to send messages, but had to subscribe for at least five days for a fee, in order to receive the response from any of the renter.

Date of experience: January 15, 2021
Bangladesh
1 review
21 helpful votes
Follow kennetha s.
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I used to have this roommate Carl who I found through a college message board. At first we got along fine we kind of each kept to ourselves and didnt interfere with the other too much. He always had people coming in and out of the apartment and I didn't have a problem with it until I realized he was dealing drugs out of the apartment. I didn't want to call the police but I knew it wasn't a situation I wanted to stay in. After a few weeks of uncertainty in how to move forward my brother told me that he knew of this site Roomster that he used to help his friend find a roommate. We went on the site together and I found a great room to rent close to my job that was actually more affordable than my previous place. Glad to say that I was able to get myself out of that potentially dangerous situation thanks to Roomster.

Date of experience: November 14, 2014
Bangladesh
1 review
22 helpful votes
Follow danielc a.
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I've always really loved to live alone after a rather off putting event that happened in my college dorm but I recently got a promotion to work at my company's New York office and after looking at places online I realized I wouldn't be able to afford my own place. My boss told me that allot of the employees at their main office used roomster to find places to live so that was my first stop. Turned out to be a really great site I made a profile and a listing that I wanted a room to rent in a doorman building and I found one within a few days through a really nice older gentleman who rents out his vacant bedroom in his incredible loft. Couldn't have found a better deal.

Date of experience: November 18, 2014
New York
1 review
0 helpful votes
Follow Agata C.
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Great options so happy with that but the site itself needs maintence. When zooming in and out of the map portion its very slow to cath up in the zoom in and out. Actually, in some cases teh whole screen would zoom in and out and the I would loose my place on the left side of the page which shows the list of listings / rooms listed by people.

Date of experience: June 22, 2021
Australia
3 reviews
11 helpful votes
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My thanks to Roomster!
September 17, 2015

Moved to the city in the beginning of the summer and was supposed to live in summer housing at the FIT dorms, little did I know there was a glitch in the system and my room was given to someone else, leaving me stranded to fend for myself. A local recommended Roomster.com and I connected immediately to find anything that could work right away. I met my current roommate, Shay-Lynne, who was also searching for someone ASAP when her former roommate left abruptly, and it is all history ever since!

Date of experience: September 13, 2015
GB
1 review
0 helpful votes
Follow Michael W.
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I am rather concerned and disappointed that there is not at least a 7day trial period so that one may be able to have a taster experience of the services offered by the site and the traffic through the site.

Date of experience: September 4, 2020
Texas
1 review
0 helpful votes
Follow Hailey E.
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It is so stupid that I have to pay to talk to a person. Why in the world is this not free? People could be in a serious pinch needing to find a place asap and yall are over here ripping desperate people off. And if you are going to charge it shouldn't cost more that 2 dollars a month to be apart of this. Yall are absolutely awful.

Date of experience: June 8, 2021
Canada
1 review
0 helpful votes
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Trial
January 17, 2021
Updated review

One thing to consider: The 1 week trial period doesn't let you check up on any messages and I can see your reason but how could ANY future customer of yours gain clarity about the quality of the responses? To find that out a prospective client like me invests into the shortest (but not most cost effective) version and this could go sidewards for you because exactly then, there aren't satisfying messages out there, haha!

THX.

Date of experience: December 18, 2020

Good response rate!
December 17, 2020
Previous review

Good response rate! Thank you!

Date of experience: December 17, 2020
Bangladesh
1 review
3 helpful votes
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Just amazing!
October 7, 2014

Just amazing! I found Roomster to be very easy to use, all the messages were good and I canceled my subscription without any problems. I did not have any of the problems I read about. Great service of Roomster!

Date of experience: October 7, 2014
New Hampshire
1 review
0 helpful votes
Follow Denise K.
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No one walks you through the initial faze of initiation and maneuvering the site. It's through trial and constant error that frustration sets in that I had to contact a help desk person to finally answer my questions as to how to use the site!

Denise Covington

Date of experience: March 4, 2021
Texas
1 review
4 helpful votes
Follow David C.
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I read the small print, and I understood when I signed up that I must cancel prior to the end of my 14 day subscription. Just to be on the safe side, I've calendared terminating my subscription 1 day earlier. I have no issue with the recurring charges. THAT SAID, I am furious that somehow or another, I supposedly sent HUNDREDS of people an email that says I've got a room to fill and to contact me ASAP. I suspect that they do it just so that other people will pay to log in and read the message, but I'm furious because (1) I didn't send the emails that are supposedly from "me," and (2) the vast majority of people that were sent the emails do not meet my criteria. I've emailed to complain and am awaiting a response, but bottom line either way--not impressed. Hate the site. No user-friendly. Do not recommend.

Date of experience: January 10, 2013
Australia
2 reviews
3 helpful votes
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When I moved to New York a few years back I was looking vigorously for an apartment so that I could provide some stability for my chinchilla, Chleo, when a friendly stranger on the subway directed me to Roomster.com. I found a sweet roommate within a week, which I shared the space with for a couple of years, and then CAME BACK to look for a new roommate once she moved back to Utah. Have now had 3 different roommates via Roomster.com and will be coming back next year too if my current roommate ends up moving away too.

Date of experience: April 25, 2015
Wisconsin
1 review
1 helpful vote
Follow Charles K.
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I know there are some scams out there. Craigslist was the worst. I know about banking and read the agreement and I know I will be automatically charged after my 15 day trial is up. I have not been able to find a tenant for my apartment, but it did generate a solid lead for me. I always insist on contacting me via my personnal e-mail address to weed out the fakes. It seems like all of the complaints are about the auto renewals or the fee for viewing your inbox (even though I thought it was free!). I figured tehy have to make a buck somehow. I encourage people to read the agreement.

Date of experience: July 3, 2014

Overview

Roomster has a rating of 2.7 stars from 4,112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomster most frequently mention customer service, credit card and read messages. Roomster ranks 2nd among Roommate sites.

service
368
value
341
shipping
168
returns
236
quality
424
This company does not typically respond to reviews