I bought 3 dress and two crop tops and I did not like a single one. They do not look anything like the photos. The fabric and color are different as well. I waited a MONTH for my items and I'm still expecting another dress in the mail, however, I know already that it's not worth the wait. The quality of the clothing is extremely cheap and one of the crop tops looks more like a napkin than a piece of clothing. Nothing fits right. I showed a lot of people this clothing and they all say that I should return my items. I want to but at the same time I feel like this company either will not give me my money back or it will take months to do so. I'm so disappointed with my purchase. This company is such a scam. I highly recommend trying different websites, this one is terrible.
Never had such awful customer service from one company. My package should have come a month ago and since then I have found it nearly impossible to reach anyone. So unprofessional. Never shopping at ROMWE again and making sure none of my friends get screwed over either.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your placed on June 12 including 1 item. We shipped out your item on June 15. The tracking number is LM03******7CN(we have sent it to your email box). You can get logistic information through this linking. http://www.17track.net/en
We have checked it and found that your item delivered unsuccessfully. We are truly sorry for that. May you contact the local post office to ask for more help. No matter you find your package or not, please let us know.
Apologies again for all the trouble. Waiting for your reply.
I ordered many items and checked the cm sizes they claimed since Asian sizes often run smaller then US. Two shirts the sold as same size- one fit and the other would not even go on- it was so small, like a child's doll shirt. Quality was terrible! See through. Seems barely sewn with threads sticking out all over. Not made with right material. Garbage. I'm so sad as I bought 20 pieces. Waste of money. Most inferior quality I've ever seen!
Dear customer,
Nice day.
Thank you for choosing Romwe.
We are so sorry to hear that you are unhappy with our items.
Due to manual measurement, the slight difference between real items and shown on our web can not be fully avoided. You can take photos of the measurement of the item that you mentioned, then send us some images so that we can confirm with our factory. About the quality, this incident is really beyond our expectation. You also can offer us some images which can show any clear defects so that we can check for you. Please no worry, as you are our valuable customer, we will pay attention to your problems, and any problems will never be neglected. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Had some trouble with website at first, and initial order did not seem to go through.
Second attempt was more successful.
Prompt response from customer service was greatly appreciated...
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I haven't received my clothes yet so can't comment on quality but judging from the reviews on here I'm not expecting much! The website says ships within 24 hours but my order has been saying 'processing' all week. When I enquired about how long it would be I got the rudest customer service ever asking 'is this the first time you've ever shopped online' and maybe 'I should learn so, e things before ordering' whilst sending me links to their terms and conditions pages! No wonder they have to delete all their comments from social media!
On Mon, Jun 20,2016 at 10:50 AM +0100, "Romwe"
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". Actually we can ship these items which marked "Ships in 24hrs" within 24hrs. But we have checked for you, and found that some items of your order do not belong to the 'Ships in 24hrs' list. In order to bring you no more inconvenience, we decided to ship your all items in one package. Hope you can kindly understand and forgive our inappropriate decision.
We also noticed that your package has been shipped on June 20th, in order to protect your personal privacy, we will give you the link and tracking number via email. 61279*****03(we will send it to your email box) is the tracking number, you can track it on https://gls-group.eu/EU/en/parcel-tracking.
Moreover, we are so sorry to hear that you are unhappy with our customer service. Please remember that you are important for us, we cherish you and never want lose you. Hope you can trust us. All the employees of SheIn are sparing no efforts to improve the quality of our service, hope you can trust us and give us one chance again.
Apologies again for the delay, hope you will receive the order soon!
I was really skeptical about ordering these swimsuits from this romwe as some of the reviews are terrible but I decided to give it a shot anyways and I'm pleasantly surprised. They took about 2 and half weeks to come in which I expected, but the quality of the swimsuits is really quite great for the price you pay. I'm definitely ordering more. So cute!
To start off I purchased the "White Off The Shoulder Crochet Lace Blouse" for my spouse as a birthday gift. I had a superb experience, they are a very honest and dedicated company that cares about their customers. The ordering experience was extremely smooth, the shipping process is super simple and provides tracking, and the products are brand new, pre-packaged and super affordable! Im a hooked customer!
Don't order from this website. I had a trip planned and need bathing suits to get here on time. None of them did because Romwe told me last minute that the delivery would be delayed 3-5 days AND said that one of my items was out of stock.
Dear Isabelle,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, some of items are our best sales product and we might need more time to get them ready.
And we have marked your order as priority dispatch, and will ship the package to you as soon as possible.
After we shiped out the package, we will send you an email to inform the tracking number and tracking link.
If you have any other concern, do not hesitate to contact us.
They got huge collection of dress and brought only 1 but that was great in quality and my girlfriend went to check there collections for more dress after knowing the shop from me thanks to romwe. Will youse them again soon
I really enjoy Romwe's selection and their great style. In my experience this has always been an awesome shop to rely on for gifts that women love. They're fast, friendly, fashionable, and reliable. Very fun and cool brand. 5 stars!
Placed an order just 12 days ago and received my order promptly. As an affiliate of SheIn, they never disappoint. Loved every item and was actually able to get in contact with their customer service, although it does take 1 business day for a reply so patience is a virtue. Definitely buying again, I'm impressed.
Amazing. I have bought Christmas dress for my family from here. Every dress were cool and impressive. Reasonable price with high quality. Service is absolutely fine. Really awesome.
I will use this site again.
Highly recommended.
Arrived well on time, very impressed with the quality. Everything fit! There might be duty fees charged at door, but that's normal when you order stuff from another country!
Make sure you measure yourself for every single item! Their sizing charts vary depending on the item, it is NOT all the same!
I only chose items that displayed multiple pictures.
Tried them once but i don't know why some people are talking negative. There customer support is very good and they do response fast. And quality of the product is standard. Price also reasonable sure will use then again
You will waste your time and money trying to buy their products. I measured myself multiple times and followed some of the models sizes and everything was still too small. I would never spend another dime on this website ever again.
Hi Nyla,
Thank you for sharing your feedback. We're so sorry to hear about your experience.
We know that our measurement guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Waiting for your reply!
Very good for your money, clothes are really pretty, bikinis are a tad small but still fit okay. Came within 7 days which was where I was worried being as it's an American website. Had no problems whatsoever
I ordered 8 items a month ago and I haven't hear anything untill now. No customer representative to follow up. They are using the pandemic as an excuse. If you guys can't accommodate high volume of orders then don't be greedy!
I wrote a pretty scathing review the other day about two orders that seemed to have been lost forever. Both were delivered today and I wanted to leave a more favorable review of Romwe in light of this development. My issues came from the fact that the shipping process is pretty unclear. I was provided tracking numbers for items that didn't ship for 8-9 days after those numbers were received. To me, those seemed like "dummy" numbers that were created with no shipments ever to follow. What I imagine happened is the labels were created while goods were in transit from China (or elsewhere) and don't become active until they reach the US. If only Romwe had customer service that could accurately explain their process I think they'd have fewer unhappy customers. The items were more or less as described. I would order from Romwe again but I would certainly know now to expect 3-4 weeks delivery time, regardless of tracking numbers, etc.
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. Hope you can kindly understand us.
We have checked for you that your order has been shipped on 12 May. Your tracking number is 61299992140420177066. You can track it via https://www.fedex.com/apps/fedextrack/?tracknumbers=61299992140420177066&cntry_code=cn_english
The tracking information needs few business days for updating.
And sometimes we may not be able to get detailed tracking information until it has been delivered to your country.
Hope you can kindly trust us.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I'm not too sure why everyone is complaining about shipping... my item came just 6 days after I ordered it. Maybe they've had so many complaints that they've improved on that - who knows. The dress I ordered was a bit longer than I expected it to be, but it pretty much looked like the picture. After reading all these reviews post-ordering, I was worried, but I was pleasantly surprised when I received my order. However, t's obvious that this site steals pictures off other sites and tries to remake them and uses the excuse "it's pixels and lighting". Nope. Your buyers are not idiots, romwe. Just beware when buying from this company, but overall I'm happy with my purchase. I probably just got lucky though.
I love all of the options on Romwe and the cheap prices. However, I have received some pretty low quality/wrong size items before and had to send them back. It was actually quite sad because the items were super cute, at least in the pictures. Its sort of hit or miss with sizes because there are normally not charts, nor do they coincide with personal expectations of what S, M, etc. might be. Despite this, they have always fully refunded my money and given me every assistance I have needed.
Answer: Dear customer, Nice day. Really sorry for the late reply and the problem. Becasue our company is an online company, we do not have phone call. Hope you can kindly understand. Would you like to tell us your detailed problem and your order number so that we can help you further? We will try our best to help you and serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I never got my clothes... Or the refund. Don't give these frauds any of your money.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I used the size chart and still nothing fit. Not worth it. Also, you aren't getting what's in the pictures. They are recreating these styles based on those pictures.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Really sorry for the problem and the late reply. Because our website is an online company, we do not have phone call. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. Would you like to give us your order number so that we can check for you? Romwe cherishes and never ignores its precious customers. We will spare no efforts to help you solve your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Thank you for choosing ROMWE. But we are really sorry for leaving you such negative impression. We have improved a lot recently, hope you can kindly trust us and give us one chance. About the size, different items have different sizes, and every item has different description. You can see the description of items and have a reference on our size guide link http://www.romwe.com/size-guid-a-466.html. With regard to exchange items, you can exchange the size that you ordered before. But return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell then we are unable to send it directly to you, anyway please contact us in time via tickets. If there is any problem, please feel free to contact us. The email is webmaster@romwe.com. Thank you for your support. Yours sincerely
Answer: Yeah do not do that at all... I guarantee what ever you've ordered will be crap quality and not look like the images anyway
Answer: Dear customer, Nice day. Sorry for the late reply and the problem. You can refer to the sizes on our sale page. And you can know that on http://www.romwe.com/size-guid-a-466.html As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If you are not very sure about the sizes, you can contact our online customer service directly. Romwe cherishes you and we never ignore your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Don't know why people still order from this site. Buy at your own risk. Took about 1 mth to get my order and it came damaged. Soooo not worth the discount.
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems and displeasure.
Because of time difference and the weekend before, we can not contact you in time. Hope you can kindly understand and forgive us.
We found your parcel was returned back to sender because of wrong address. Please believe that you are our precious customer, we cherish you and will never ignore your problems. We found our customer service are helping you solve your problem now. We promise we will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.