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ROMWE

How would you rate ROMWE?
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Texas
2 reviews
3 helpful votes
Follow Naomi z.
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I bought 3 dress and two crop tops and I did not like a single one. They do not look anything like the photos. The fabric and color are different as well. I waited a MONTH for my items and I'm still expecting another dress in the mail, however, I know already that it's not worth the wait. The quality of the clothing is extremely cheap and one of the crop tops looks more like a napkin than a piece of clothing. Nothing fits right. I showed a lot of people this clothing and they all say that I should return my items. I want to but at the same time I feel like this company either will not give me my money back or it will take months to do so. I'm so disappointed with my purchase. This company is such a scam. I highly recommend trying different websites, this one is terrible.

Date of experience: September 25, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We sincerely apologize to you for all the problems and displeasure.
Because of time difference and the weekend before, we can not contact you in time. Hope you can kindly understand and forgive us.
We found your parcel was returned back to sender because of wrong address. Please believe that you are our precious customer, we cherish you and will never ignore your problems. We found our customer service are helping you solve your problem now. We promise we will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Canada
1 review
2 helpful votes
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Never had such awful customer service from one company. My package should have come a month ago and since then I have found it nearly impossible to reach anyone. So unprofessional. Never shopping at ROMWE again and making sure none of my friends get screwed over either.

Date of experience: July 19, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Your placed on June 12 including 1 item. We shipped out your item on June 15. The tracking number is LM03******7CN(we have sent it to your email box). You can get logistic information through this linking. http://www.17track.net/en

We have checked it and found that your item delivered unsuccessfully. We are truly sorry for that. May you contact the local post office to ask for more help. No matter you find your package or not, please let us know.

Apologies again for all the trouble. Waiting for your reply.

California
1 review
7 helpful votes
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I ordered many items and checked the cm sizes they claimed since Asian sizes often run smaller then US. Two shirts the sold as same size- one fit and the other would not even go on- it was so small, like a child's doll shirt. Quality was terrible! See through. Seems barely sewn with threads sticking out all over. Not made with right material. Garbage. I'm so sad as I bought 20 pieces. Waste of money. Most inferior quality I've ever seen!

Date of experience: March 6, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for choosing Romwe.
We are so sorry to hear that you are unhappy with our items.
Due to manual measurement, the slight difference between real items and shown on our web can not be fully avoided. You can take photos of the measurement of the item that you mentioned, then send us some images so that we can confirm with our factory. About the quality, this incident is really beyond our expectation. You also can offer us some images which can show any clear defects so that we can check for you. Please no worry, as you are our valuable customer, we will pay attention to your problems, and any problems will never be neglected. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Pakistan
12 reviews
1 helpful vote
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Had some trouble with website at first, and initial order did not seem to go through.
Second attempt was more successful.
Prompt response from customer service was greatly appreciated...

Date of experience: March 29, 2022
miao m. ROMWE Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

GB
1 review
4 helpful votes
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I haven't received my clothes yet so can't comment on quality but judging from the reviews on here I'm not expecting much! The website says ships within 24 hours but my order has been saying 'processing' all week. When I enquired about how long it would be I got the rudest customer service ever asking 'is this the first time you've ever shopped online' and maybe 'I should learn so, e things before ordering' whilst sending me links to their terms and conditions pages! No wonder they have to delete all their comments from social media!

Date of experience: June 19, 2016
miao m. ROMWE Rep
over a year old

On Mon, Jun 20,2016 at 10:50 AM +0100, "Romwe" wrote:

Hi dear,

Thank you for ordering from our website and truly sorry for keeping you waiting.

Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". Actually we can ship these items which marked "Ships in 24hrs" within 24hrs. But we have checked for you, and found that some items of your order do not belong to the 'Ships in 24hrs' list. In order to bring you no more inconvenience, we decided to ship your all items in one package. Hope you can kindly understand and forgive our inappropriate decision.

We also noticed that your package has been shipped on June 20th, in order to protect your personal privacy, we will give you the link and tracking number via email. 61279*****03(we will send it to your email box) is the tracking number, you can track it on https://gls-group.eu/EU/en/parcel-tracking.

Moreover, we are so sorry to hear that you are unhappy with our customer service. Please remember that you are important for us, we cherish you and never want lose you. Hope you can trust us. All the employees of SheIn are sparing no efforts to improve the quality of our service, hope you can trust us and give us one chance again.

Apologies again for the delay, hope you will receive the order soon!

Texas
1 review
4 helpful votes
Follow Karla G.
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I was really skeptical about ordering these swimsuits from this romwe as some of the reviews are terrible but I decided to give it a shot anyways and I'm pleasantly surprised. They took about 2 and half weeks to come in which I expected, but the quality of the swimsuits is really quite great for the price you pay. I'm definitely ordering more. So cute!

Date of experience: May 22, 2017
New Hampshire
1 review
3 helpful votes
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To start off I purchased the "White Off The Shoulder Crochet Lace Blouse" for my spouse as a birthday gift. I had a superb experience, they are a very honest and dedicated company that cares about their customers. The ordering experience was extremely smooth, the shipping process is super simple and provides tracking, and the products are brand new, pre-packaged and super affordable! Im a hooked customer!

Date of experience: July 22, 2015
Pennsylvania
1 review
6 helpful votes
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Don't order
March 10, 2017

Don't order from this website. I had a trip planned and need bathing suits to get here on time. None of them did because Romwe told me last minute that the delivery would be delayed 3-5 days AND said that one of my items was out of stock.

Date of experience: March 8, 2017
miao m. ROMWE Rep
over a year old

Dear Isabelle,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

We checked your order, some of items are our best sales product and we might need more time to get them ready.
And we have marked your order as priority dispatch, and will ship the package to you as soon as possible.
After we shiped out the package, we will send you an email to inform the tracking number and tracking link.

If you have any other concern, do not hesitate to contact us.

California
1 review
2 helpful votes
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Big collection
November 10, 2015

They got huge collection of dress and brought only 1 but that was great in quality and my girlfriend went to check there collections for more dress after knowing the shop from me thanks to romwe. Will youse them again soon

Date of experience: November 7, 2015
Oregon
1 review
0 helpful votes
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Tasteful style!
May 27, 2015

I really enjoy Romwe's selection and their great style. In my experience this has always been an awesome shop to rely on for gifts that women love. They're fast, friendly, fashionable, and reliable. Very fun and cool brand. 5 stars!

Date of experience: May 24, 2015
New Jersey
1 review
0 helpful votes
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Will be purchasing again!
February 17, 2021

Placed an order just 12 days ago and received my order promptly. As an affiliate of SheIn, they never disappoint. Loved every item and was actually able to get in contact with their customer service, although it does take 1 business day for a reply so patience is a virtue. Definitely buying again, I'm impressed.

Date of experience: July 15, 2016
Saudi Arabia
1 review
0 helpful votes
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Amazing
January 19, 2015

Amazing. I have bought Christmas dress for my family from here. Every dress were cool and impressive. Reasonable price with high quality. Service is absolutely fine. Really awesome.
I will use this site again.
Highly recommended.

Date of experience: January 16, 2015
Canada
6 reviews
14 helpful votes
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Arrived well on time, very impressed with the quality. Everything fit! There might be duty fees charged at door, but that's normal when you order stuff from another country!
Make sure you measure yourself for every single item! Their sizing charts vary depending on the item, it is NOT all the same!
I only chose items that displayed multiple pictures.

Date of experience: September 23, 2016
Virginia
2 reviews
2 helpful votes
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No Complain
April 17, 2016

Tried them once but i don't know why some people are talking negative. There customer support is very good and they do response fast. And quality of the product is standard. Price also reasonable sure will use then again

Date of experience: April 14, 2016
Ohio
1 review
3 helpful votes
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Waste of time
June 24, 2017

You will waste your time and money trying to buy their products. I measured myself multiple times and followed some of the models sizes and everything was still too small. I would never spend another dime on this website ever again.

Date of experience: June 22, 2017
miao m. ROMWE Rep
over a year old

Hi Nyla,

Thank you for sharing your feedback. We're so sorry to hear about your experience.
We know that our measurement guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

Waiting for your reply!

GB
1 review
1 helpful vote
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Very good for your money, clothes are really pretty, bikinis are a tad small but still fit okay. Came within 7 days which was where I was worried being as it's an American website. Had no problems whatsoever

Date of experience: July 8, 2017
New York
1 review
8 helpful votes
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Never again
June 12, 2020

I ordered 8 items a month ago and I haven't hear anything untill now. No customer representative to follow up. They are using the pandemic as an excuse. If you guys can't accommodate high volume of orders then don't be greedy!

ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2020
California
1 review
2 helpful votes
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I wrote a pretty scathing review the other day about two orders that seemed to have been lost forever. Both were delivered today and I wanted to leave a more favorable review of Romwe in light of this development. My issues came from the fact that the shipping process is pretty unclear. I was provided tracking numbers for items that didn't ship for 8-9 days after those numbers were received. To me, those seemed like "dummy" numbers that were created with no shipments ever to follow. What I imagine happened is the labels were created while goods were in transit from China (or elsewhere) and don't become active until they reach the US. If only Romwe had customer service that could accurately explain their process I think they'd have fewer unhappy customers. The items were more or less as described. I would order from Romwe again but I would certainly know now to expect 3-4 weeks delivery time, regardless of tracking numbers, etc.

Date of experience: May 17, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. Hope you can kindly understand us.
We have checked for you that your order has been shipped on 12 May. Your tracking number is 61299992140420177066. You can track it via https://www.fedex.com/apps/fedextrack/?tracknumbers=61299992140420177066&cntry_code=cn_english
The tracking information needs few business days for updating.
And sometimes we may not be able to get detailed tracking information until it has been delivered to your country.
Hope you can kindly trust us.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely

Georgia
2 reviews
5 helpful votes
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Not bad
October 6, 2015

I'm not too sure why everyone is complaining about shipping... my item came just 6 days after I ordered it. Maybe they've had so many complaints that they've improved on that - who knows. The dress I ordered was a bit longer than I expected it to be, but it pretty much looked like the picture. After reading all these reviews post-ordering, I was worried, but I was pleasantly surprised when I received my order. However, t's obvious that this site steals pictures off other sites and tries to remake them and uses the excuse "it's pixels and lighting". Nope. Your buyers are not idiots, romwe. Just beware when buying from this company, but overall I'm happy with my purchase. I probably just got lucky though.

Date of experience: October 3, 2015
North Carolina
1 review
1 helpful vote
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I love all of the options on Romwe and the cheap prices. However, I have received some pretty low quality/wrong size items before and had to send them back. It was actually quite sad because the items were super cute, at least in the pictures. Its sort of hit or miss with sizes because there are normally not charts, nor do they coincide with personal expectations of what S, M, etc. might be. Despite this, they have always fully refunded my money and given me every assistance I have needed.

Date of experience: September 28, 2016

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168