ROMWE

My 9 year old granddaughter a sweatshirt for her 11 year old sister with her own money in the first week of January. So far we have had 3 excuses for it's not having been delivered, despite being notified that it had shipped! They did not respond to my chat message either. Young children form their opinions early & when or if they ship it they do not want to buy from them again. Also as soon as she placed her order, with express delivery, it went on. Please take this review for children too. So disappointing! I cannot get the order number section to work so ir is in the heading!

I agree with the reviews here 100%. They merchandise looks great on the website, but they wont help you at all when it comes to customer service. Every item on here was delivered ridiculously slowly, slower than any other online merchant. I moving and I ordered some items before my birthday in two weeks and I'm not sure if the item will arrive in one week, two weeks or seven. The agents I spoke to didn't even have a solution, as if there company had no system for delayed products. If an item is out of stock just say so, don't delay it for a tenth of a year. How do they expect to keep customers? I ordered from them twice, and that was one too many. That sucks,

I spent over 50 dollars and bought 3 items on the Romwe website. NONE of the items were as described, all of them were about 2 sizes small and they did not match the images in the description. I am a small girl and don't usually have problems finding a good fit, however, this clothing is made so poorly, the fit makes no sense! I was extremely disappointed and emailed the customer service. 4 days later I received a response that they will except my return, no shipping label was provided. I live in Canada and sending my purchase back would cost me around $25 dollars. Therefore, I am stuck with this pile of garbage. My advice: don't bother and go to Forever 21 if you want to save money, you'll get much better quality and service.

I follow their Instagram advertisement popping out and saw their bikini product picture so pretty. I ordered two pairs of bikini and very disappointed by their design, materials, and service. Design is terrible wrong, top bikini strip is so loose, and one of the tops looks like strips hanged me. Jesus! Have they let model try before on the market? Who can wear those! Materials are Okay, but no any stretches space. Not comfortable at all. The worst is the service. Your item CAN NOT be returned, which they didn't state it when you buy. I left reviews and found they can not be posted and are under review by the company. Hahaha, pls enjoy yourself. More clients will know how to waste our money in your company.

Without a doubt the most poorly made clothing that i've ever bought. Don't get me wrong, i love me some cheap inexpensive clothing that i can toss without guilt in six months but i literally threw one these dresses out straight from the package. After measuring myself and ordering what i thought to be liberal enough sizes, they proved to be extremely tight and strangely bunched in weird places and then so baggy they fell straight off my shoulders. The sizing isn't consistent whatsoever and just fit so awkwardly that i find it hard to believe that any adult could wear these comfortably. It's just embarrassing that these are being sold at all and im going to wash the other two in hot water and see if they shrink at all but if not, still going to toss them. Don't buy from this company, save your money.

I made a purchase, thinking that I could use the clothes I bought for an interview I had coming up. Unfortunately its been over two weeks and the status hasn't even changed from pending. I've "urged the shipment" dozens of times, sent a couple messages, and I haven't even gotten a response. The only thing that these people do quickly is charge your card. They definitely took my money- but I can't figure out why I was dumb enough to let them. Total crap business.Won't be letting anyone I know order from them.

I discovered this shopping site on twitter and noticed that they had several clothing items that I liked. So, I ordered. I, now, have at least 6 pairs of their jeans! Jeans that actually FIT me. I am a curvy girl and the jeans really accentuate my body. The shipping is fast and can be easily tracked with their USPS tracking numbers. I did have to return 2 items because of a mistake that I made when ordering and within short days after them receiving the items back, they sent a store credit via email to order something else. As a matter of fact, I have an order that's coming today. Also, their clothes look just like what's being advertised. Will be ordering more. I can't wait to see what cute things they will have for the next!

I don't know how the rating is so high, some of these reviews must be fake.
I was worried about ordering but decided that I'd try it since the prices were so good.
I ordered two months ago and my clothes still have not arrived.
I have ordered from other sellers in China and shipping time has been reasonable, but Romwe did not even process/dispatch my parcel for over a month. Ridiculous. I have emailed to complain but there have been no apologies.
From reading the reviews on the quality of the clothes, I'm not sure it'll be worth the wait if/when they do show up. Don't waste your money like I did.
It's also pretty annoying that they are sending daily emails this week to advertise their Halloween costumes. Yeah, maybe if I was planning my Halloween 2020 costume...

I checked out the website and saw items I had seen on boutique sites for a much lower price so I decided to give it a try. It has been 2 weeks since I placed my order and it is still "processing" as indicated on my account page with the website. The website contains false advertising promising shipment within 24 hours, but if it were more accurate, it would say 24 days. Submitted a ticket to customer service and I kept getting the run-around. I was told multiple times that they are trying to send it as soon as possible but cannot provide an estimated shipping or arrival date. I hope you have a better experience than I did.

Finally received three tops I ordered in their sale. Took ages to come. Impossible to track with the system they supply. I sent numerous emails asking where the parcels were but no response. Now they have finally arrived, the quality of each is cheap and awful. And the smell! I've never encountered sweaters smell so bad, like petrol. Nothing is wearable and total rubbish. NO returns paperwork supplied with the parcel. I can't get anywhere on the website, the links for Customer Service take you round in circles and you get nowhere. Do not waste your money with this company. Caveat emptor for sure with these people.

I ordered a couple of bathing suits, both red, both large, just to ensure that at least one would fit well, even though I'm usually a medium. Both are insanely short in the torso. The straps don't even reach my chest, let alone my shoulders. It's weird because everything else fits fine. The company doesn't return swimwear, so now I have two bathing suits that literally look like they were made to fit toddlers. A very odd and annoying problem.

Something has gone very wrong with this company since January as all reviews since then are rubbish... including this one. My daughter ordered a dress a month ago and it has still not arrived! She is upset that her precious cash has been taken by an unprofessional company. On her behalf I have tried emailing, live chatting and complaining using their complaint form but still no response or refund. I am very angry about this as my daughter can ill afford to kiss goodbye to £25! How difficult can it be to sort this issue out?

I spent just under £200 on this website. I've been working away so was in no rush for the clothes. They all fit perfect. Love every single item. Not sure what people on this site are expecting when your paying average £5 a top / dress. Quality is fine. Lovely material (I have eczema) feels great on. I checked the size chart to myself and like I said they fit perfectly. Also I ordered a couple of the same item and the customer service was great. Swapped the doubled up items after a few emails. Really really happy. I will return for sure. Xxx

My daughter ordered swimsuits to wear on a beach trip with her school. Despite paying for expedited shipping, they still have not even begun processing yet, and it's been 6 full days. She talked to a customer service rep who was not helpful at all. I am now reading reviews that say that you should never, ever order clothes from Romwe if you want to receive them within a month. My daughter and I will be telling everyone we know not to order anything from Romwe.