I've been a fan for Romwe and always loved their clothes! They are of great quality and not to mention a very kind customer support! Have been enjoying my experience with them and they don't disappoint. :)
The picture of the item is not accurate at all to what i received. It looked like two pieces of felt were thrown together to make a "sweater". Shortly after my purchase they took the item off there site making it impossible to have proof. I am so disappointed. All I wanted was a cute sweater... all you wanted was my money. So thanks for being such good human beings, because we all know cutthroat business-trumps human dignity every time! I will never order from you again!
Ok so I've always gotten these huge carts filled with cute stuff at Romwe but never ordered because I thought the website was sketch. Finally got the guts and ordered one shirt. But the tracking is so stupid. I've checked almost everyday to see how close the package is or when it shipped but it looks like it might not even have left the facility in the 5 days after placing my order. I looked online to track my package and even on Romwe's site and it looks like my order just received a label and hasn't even gotten out yet. If I had ordered a lot of stuff, I would understand. BUT I ORDERED ONE SHIRT. And unless the tracking is wrong, it's not even close to actually shipping. Getting slightly frustrated at this point. I just want to know why tracking is such a pain.
Hi Hannah,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 94001XXXXXXXXXXXX, you could check through the link https://www.usps.com/.
The package is delayed at the customs, we will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.
We will keep you informed.
Sincerely,
Romwe Customer Service
I ordered the Birds Print Slim Tshirt from romwe.com because I absolutely loved the print for Spring. I felt comfortable purchasing it online because they provide you with specific measurements of the shirt, so you have a good idea as to whether it will fit correctly or not. I expected shipping to take a while, but it was here within two weeks! The shirt is polyester and flows casually on me. I love the fit of the crew neck and length. I will definitely be ordering more from this site, especially since they offer free shipping with bulk orders!
I ordered Double Wear Raccon Hair Khaki cape on ROMWE site, i was really surprised when i received order sooner than expected... it is just like a dream when i receive my clothe.The ordering process and shipping was so easy and convenient. They quickly delivered one of my favorite dress. Shipping was really quick and this is the fastest shipping, i ever experience. With such a surprise am coming back to buy more from you.
I wish I would have read the reviews on this site before making my purchase. It has been more than a month since I put in my order and yet I have received nothing. Even after sending them countless emails and trying to live chat with them. No response and no package. They moved pretty fast to take the money out of my account but they are not moving fast at all to give me my property. This is so frustrating and there seems to be nothing I can do to get my shipment or a refund. My advice, the cheap prices are not worth the hassel you have to go through to actually get what you purchased.
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
The local bank needs some working days to deal with your refund. Please contact your local bank to confirm whether the money to your account. And wait patiently.
We will improve our service attitude, bring you professional and meticulous service. Please give us your order number, we can help you find the refund information in detail.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!
I found the most amazing dress for a wedding I had to go to on romwe.com. This is a great source of fashion and accessories at A GREAT PRICE. I can seriously get at least 20 outfits for under $100 on here, it is AMAZING. I ordered and I ended up getting free shipping. The clothing and items arrived in excellent condition and they look just like they did on the website. They offer great deals and you are in for luck when you end up with a whole new wardrobe for the cost of one outfit in the mall! Now that winter is around the corner, I can't wait to wear my new winter Maxi from them. Thanks again! I love this site!
Finds it absolutely stupid how they don't have a phone number to contact them at, and you have to submit a ticket in order to talk to them about an order, which probably won't even be answered. Totally scam! Out $200 now, cause it's impossible to contact them. Besides probably on here. But they told me that they haven't received any payment from me (even if it shows on my banking that the money did go to romwe) only after they tried to make me send them an additional $25 and I started to question why. I want my money back! Or Atleast the clothes!
Hi dear,
We have checked your account and found that you placed 3 orders on our website totally. Order RWZPY28712 was placed on July 22 including 2 items. Order RWYLX28704 and RWYKK28704 were placed on July 20 including 3 items. All of your items are still unpaid. And we never ask our our customers to pay more money after they have finished their purchase.
Our customer service will contact you to get more details about this problem. You can check your email box later.
Apologies again for all the trouble. Waiting for your reply.
I'm from the UK and ordered clothes from ROMWE 3 weeks ago. They arrived today. The clothes are better quality than I expected (considering the clothes are so cheap), however the way they size their clothes is terrible. I was warned to order up a few sizes - which I did, yet still none of the clothes fit me at all. I'm a size 14, so ordered large. They came up at a size 8-10, one item even smaller. Fortunately I have some friends who love them so I don't have to pay the pricey returns fee.
I highly recommend everyone to shop from Romwe. I have shopped from this site many times and have got no complaints so far.The prices are competitive enough and the quality of the products is decent. There is a wide range of products available.So many styles and daily new products are added. They give discounts and there is flash sale where you can grab your favourite items in low price. I shopped a blazer and few jwellery pieces which came to around $60 and I got a nail art brush set as free gift with a cute note.The products came well packed and the sizes were just perfect. I got my product in 3 weeks and the customer care helped me well and responded to my queries.No customs was charged from me. They offer free shipping too. I just love Romwe and no doubt its the best shopping site for street style fashion. Romwe Rocks!
This is pretty much what they're talking about when they say "what you pay, is what you get".
Worse fabric I've ever seen/felt in my life, poor construction of the models, and it doesn't look at all as the pics online.
Overall I wouldn't recommend this product to anyone, at ALL!
Dear customer,
Nice day.
Thank you for your great support and sorry for letting you down.
We sincerely apologize to you for your dissatisfaction with the quality. Generally, the real object has some differences with the one in the pictures on the website because of light and pixel reasons. Hope you can kindly understand. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us. Hope you can trust us.
We know our customer service has contacted you and you want to return some items to us. Please know that our website has noted that the return shipping fee should be paid by the buyer. Hope you can kindly understand.
Please believe that Romwe never deceives its customers. We cherish you and spare no efforts to serve you. We are trying our best to improve ourselves in order to bring our customers a good shopping experience. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
The clothes where super cheap, you could feel the thin fabric that felt like it would tear apart in the washing machine, the chain that came with the pants where plastic, all of the clothes are either for really slim or plus sized girls, I am neither. The pants and shorts I ordered had zero room for thighs, and I ordered a plus sized top since it didn't have the big enough size on the size chart. It didn't mention that it was stretchy fabric so now the top is too big.:(
But I did order a phone case with is very good quality as well as a purse. And they came a week early.
Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar
It was an awesome shipping experience of my Online shopping and getting then real fast at my door step. Today I knew that there are few online stores who cares about their promise of delivery. I ordered my favorite Skirts from Romwe.com which I had chosen after a long search on net, I got bundle of my choice collection there and ordered one because I couldn't wait to have it dressed.The prices are also very reasonable and affordable for anyone who are on budget plus who want extra fast delivery. I have already recommended it to many friends.
2/3 of the items I purchased were not the correct items when I received them. The sweater is size medium but feels more like an XS. The leggings are extremely cheap and were advertised as cloth. But they sent me liquid leggings. The denim jacket with grey hood that I purchased is too small because the sizes run small and it's very cheap. I DO NOT recommend buying from here.
Dear customer,
Nice day.
Thank you for your support for Romwe and really sorry for all the problems.
We are really sorry for your wrong items. Before shipment, we all have quality control and we will check the package too. Would you like to send us some photos of the outer package and the items you received so that we can check for you and help you further? Sorry for the inconveniences.
On the sale pages, you can get much information about material, sizes and the colors and so on. We are really sorry that your items are not very fit for you. Would you like to use the ruler to measure the items and send us some photos of the clear measurement so that we can check for you? Generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. And we will be responsible for any problem caused by us. Hope you can kindly trust us. Romwe really cherishes its precious customers. All of our colleagues will spare no efforts to serve you. Hope you can kindly understand and trust us and give us a chance to serve you.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
AMAZING. I have just ordered my first items from this website and couldn't be more pleased. Customer Service was amazing before I even checked out! Their online chat was extremely helpful for any questions you may have. Will be defiantly shopping here soon!
I found this site surfing online one night and loved their clothing line. I picked out the multicolor hollow floral crop jacket for my girlfriend and she loves it! Ordering the jacket was easy and no hassle. The item shipped on time and arrived as promised on time and brand new. I was quite pleased with this company's website functionality. I have been on other sites before that make it difficult for the customer to complete orders. Romwe is very affordable with high end look fashion and I highly recommend it to anyone who has a wife, girlfriend, sister and to any woman who loves clothes. This place has second had prices for brand new clothes!
I love this site for the light summer dresses. She has been really into light colors and floral patterns lately. Two weeks ago I ordered her this floral White Spaghetti Strap dress that I saw on here. The dress came quickly. I am always impressed with the shipping and handling speed of Romwe. She really like the dress and the material and wore it to Vegas last weekend.
I ordered four shirts from Romwe. They took forever to get to me and on top of that they looked NOTHING like the photos on the website! They are super thin material and NOT worth the 30 bucks I payed. Even the colors were off! Their sizing chart is totally off. I could get better clothes at the dollar store. I'd advise you to not buy from Romwe.
Hi Kayleen,
Thank you for ordering from our website.We apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Sincerely,
Romwe Customer Care
I thought I'd write a review as I read a lot of these bad reviews after I ordered for the first time a couple of weeks ago! I ordered on a whim after seeing it advertised on fb, and only after my order did I look at reviews, so before my order arrived I was pretty skeptical - but the delivery was quicker than I thought (arrived within a week!). My order was sent in two packages and arrived on different days, but they told me this by email beforehand anyway. The clothes were also in great condition and fit well. The one negative is they have that kind of 'warehouse' smell when they arrive, but just put them in the wash and that smell goes:)
I just wanted to add my positive account here for anyone who's not sure whether to order! I will definitely order again :)
My daughter directed me to this site (19) because I am a sexy senior (so I am told) and I love the vintage dresses you have. They are not only beautiful to look at but feel wonderful on too. When you are over 60 you want to look your best -- I can do just that with the clothes you offer. I am a young looking 60+ and I dress like a classic women. Romwe vintage has just the style that I love - style with an edge but sophisticated.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 11th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Lea,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Waiting for your reply!
Sincerely,
Romwe Customer Care