It's been over 3 weeks since I ordered, and have received no reply to my emails. My tracking number says that the shipment information was just now delivered to Hong Kong. I received half of my shipment one week ago (took 2 1/2 weeks) and one of the sweaters had an unraveled sleeve, and another shirt was stained. Now I have to play to ship them back! I would not order from here again!
I ordered 2 swim suits from this website and it said processing is only 3-7 days. Its been 10 DAYS and still processing and when asked They said it will be another week or so to ship. Very disappointed and not shopping here anymore.
Dear Brittany,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
Because we are moving our warehouse now, there was some delay, please kindly understand.
And our customer service has cancelled your order and processed the refund to you on April 23, but the bank may takes 10-20 business days to process the refund.
Please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Ordered 5 t-shirts and a choker, costed me around 43$. The shipping took around 2 weeks, which was less than I expected. One shirt was called "khaki" but was actually an ugly bright orange. All of the shirts exept one look kind of different from the pictures they show on the website. I knew everything would be bad quality but I thought they would at least look like the photos. I'm probably not going to be shopping here again...
Dear Jocelyn,
Thank you for ordering from our website, and we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came not like the pictures on the website, please send us a few pictures of the items you received, we would provide you a free return label to ship them back to us.
Please confirm with us which item were not the same as the pictures.
Looking forward to your reply!
Even though the clothes on this site are AMAZING, I was wary of ordering because of some of the reviews. I did anyway... and I am SO happy I did! I ordered 8 items, dresses, romper, shorts and skirts. Every item was shipped and arrived within the time frame they listed on the shipping FAQ chart.
The clothes are seriously great. The quality surprised me. I am a fashion snob and I inspect stitching, fabrics, cut, etc. All of my items rank right up there with some other high end brands and sites I frequent... I couldn't be happier. My only deduction for stars is because one of the items did not fit... the size couldn't have been a 6. Everything else was perfect! I will be back... probably far too many times than I should!
Absolutely terrible! Clothes do not look like they do in pictures. The Fabrics and colours were totally different. Sizing charts for items are incorrect. All items were way too small despite checking sizing charts. Very cheap - I guess you get what you pay for.
Hi Tahnee,
We’re truly sorry for letting you down.
Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn’t be totally different as you described.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know thats not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.
So i bought TWO pairs of jeans, and after a month of waiting, only one came in. When it did come in i tried them on and they were way too tiny, so when i was trying to stretch them out, the button popped off. 1/10 experience.
Hi Sharla,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
The item (RPAN151124056) is in another package, the tracking number is LW63975XXXXX, you could check through the link https://www.usps.com/welcome.htm.
The scheduled delivery date is August 19, please kindly wait a few days.
And if the item did not fit, we will certainly help you return and refund.
Waiting for your reply!
I was a little uneasy about purchasing from stylewe.com simply because I am not used to buying cloth online, but to my surprise, my experience was amazing. I purchased a black v-neck blouse which fit perfectly I’ll be glad to refer my friends and order again soon!
I placed my order two weeks ago and after emailing the company twice, still do not have an order status. On the website it says urging shipment? I really want these items that I ordered in time for a vacation on February 8th. I spent over $200 and to not receive updates on where my order is is quite troubling. If they cannot provide the items in a timely fashion then I need to know so I can purchase something from a store that can deliver their products. I don't normally write negative reviews but maybe this is the only way to get a response on my order status.
Dear customer,
We sincerely apologize for any inconvenience we have brought to you.
We feel so sorry about your dissatisfaction with our customer service. We will improve the service. Please understand us.
Actually, we have shipped out your items several days ago. The logistic information shows the goods have been delivered.
If you need any other service, please contact us with the email address webmaster@romwe.com.
Regards.
Placed an order on 12/11, well before Christmas, Have order number, email confirmation and they charged my credit card. TODAY, 12/18 I get a notice on from credit card that full amount refunded. Contacted them by chat and they just hung up on me. Do not order
Dear Zoe,
This is Alexis from Romwe's US Escalation Team. On behalf of Romwe, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: webmaster@romwe.com with the subject line "RESOLUTION via SITEJABBER - Zoe C".
I hope to hear from you soon.
Romwe is I cool website! It has tons of cute clothes at an affordable price! Shipping is free which is always a plus! And they are very easy to work with if you have a problem with an item. I had a great time shopping on romwe.
I was worried about this site after I placed my order. I read many other negative reviews I had already spent money so all I could do was wait for me order. My package arrive today and upon opening each of the products, I first noticed a terrible musty odor. They smell like they were left among a pile of old stinky laundry. The other thing that was very off-putting was the size. Their one-size-fits-all totally inaccurate. They listed the measurements is much larger than the clothing actually was. Majority of my order was sweaters and they all were only as long as the average crop top which I was not expecting. I gave them to my sister because I didn't want to deal with the hassle of the return process which the supposed to be just as nightmarish and apparently it's hard to get your money back. Out of five things that I ordered I ended up keeping one. I also feel that they look super cheap and tacky and I'm sure they're made in a repulsive sweatshop with terrible conditions.
Dear Shelby,
Thank you for ordering from our website, and we are so sorry for letting you down.
Some of items are stocked in our warehouse before the shipment, there might be some smell, but it is definitely not harmful, please kindly understand.
We know that our measurements guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
If you have any other concern, do not hesitate to contact us.
I love this scarf. It has a classic pattern that can match with almost any garment in my wardrobe.The design is also unisex that's why I think this is also a perfect gift. The length is also good enough to allow 2- 3 loops. The quality is great. I will order again from this store.
You will never receive your order, its been 2 weeks since i have ordered and no tracking updates or anything. Tracking number with ups fedex etc all say invakid tracking number. I go on romwe and it says shipped but not where to. The robotic custoner service chat is no help so i filed a ICS with the FBI filing a complaint.
Few weeks ago while i was checking out the collection at sitejabber i happen to find a really cool jacket at ROMWE. Seriously they have an awesome collection but ofcource we can not be sure about that before intact delivery. I received the delivery today only.the jacket looks amazing with my favorite color. Really comfortable fabric, smooth delivery and i am thrilled with shopping experience.
Ordered almost $200 worth of clothes off here. Everything was too small even though I checked measurements. I was able to keep a few items - All of which I have not even worn yet. I have contacted Romwe several times asking how to return the items that are too small and have not received a response yet. Now it is past the 30 days to return. What a waste of money. Will not order from here again.
Dear customer,
Nice day.
Thank you for your support first and sorry to let you down.
On our sale page, you may get detailed information about sizes. Generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. Would you like to send us some photos about your items which can show these defects clearly so that we can check for you? We will be responsible for any problem caused by us. Hope you can trust us.
We are sorry we didn’t response to you in time because of time difference and the weekend before.
We feel sorry we didn’t receive your return notification. Because we have adjusted our system before, it may be the reason for that. Sorry to bring you such a problem. Now we can only receive our customers’ letters via tickets or webmaster@romwe.com. Would you please tell us which method you chose to contact us? We will inform our customer service to check for you. Hope you can kindly understand and trust us.
Please believe that we never want to bring our customers any problem. It is not only our duty but also our honor to serve and help our customers. We will try our best to improve ourselves. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Ordered a while ago a few items for over $200, the material and the make of the clothing was so rubbish I wouldn't even clean my car with it. They are NOT what's in the pictures! I would never buy from your horrible and misleading website again! Scammers.
Dear customer,
Nice day.
Thank you for your support and sorry for the displeasure.
We feel sorry that you are not satisfied with the quality of the items. On our sale page, you may get detailed information about the material of the items. Would you please send us some photos of the items which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us. Hope you can kindly understand and trust us.
Generally, there will be differences between actual items and pictures because of light and pixel reasons. Hope you can kindly understand. We will strengthen improvements in this aspect. Hope you can trust us.
It is not only our duty but our honor to help and serve our customers. We hope all of our customers can have a good shopping experience on our website. We promise we will improve ourselves with our best efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered 3 new sweaters and some jewelry which got me the Express shipping free! I ordered two weeks ago and received them yesterday which was earlier than expected! When I received the package, the contents were folded neatly and placed in a nice little box. The jewelry was also wrapped in bubble wrap which kept the necklaces in perfect condition! The sweaters are beautiful and so is the beautiful rhinestone necklace I bought to match. This website definitely shows quality in their shipping and handling along with the excellent attention to detail in their craftsmanship.
I honestly don't understand the good reviews on here. The clothes on the website look beautiful but the reality is the clothes don't look like the pictures. I made the mistake of spending $100 on this site and the clothes were terrible quality, ill-fitting and smelt toxic. When I tried to return the items I was told I had to do it recorded delivery (another $50), to a random address that didn't appear real, including photographs with each item. I just abandoned the whole thing and dumped the clothes. I would implore you not to buy from this company.
Hi Rachael,
Were truly sorry for what happened with your order.
Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but we have strict quality assurance before each product is packed and shipped.
If the items came with defection or bad quality, or is not like the pictures on the website, we would surely help you with the return and make this right for you. Our staff requested a tracking info for the returned package just in case it gets lost, and we’re sorry for the trouble.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that’s not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Apologies again for all.
Great Service.
Amazing Communication.
I purchased several items through ROMWE and I have a great experience. The clothes look great and make me feel as if I have just walked off of the runway. I have used their products several times while filming my short films. I will definitely use this company again. Love them!
WORST IDEA. I thought I had found a cute site that was pretty cheap as well. You get what you pay for stands true. I ordered three weeks ago and it is still processing. I have been contacting customer services, returns and live chat for about a week to get it shipped at least. Today I have decided to cancel the order.
It says it takes 5-7 days to process. It's been three weeks or 10 business days and it is still processing. I will be getting a full refund. I feel terrible because I recommended a lot of girls to the site who are having issues too.
Dear customer,
We feel sorry for the late order.
Generally speaking, we need 5-7 working days to prepare your order well. However, Since some of your items sell well, we need more time to prepare them well. Hope you can understand us! And all your items have been prepared well on 10th Feb. We feel so sorry that you waited such a long time.
And you canceled your order on 11th Feb. We refund all your money to you immediately. Generally speaking, you will receive it in 2-5 working days.
If you need any other help, please feel free to us with this email webmaster@romwe.com.
Yours sincerely
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 11th among Discount Clothing sites.
- Visit Website
- Nan Jing Shi, Jiangsu, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
We are really sorry for the waiting time and the late reply.
Because of the time difference and the weekend before, we can not contact your in time. Hope you can kindly understand.
And we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. To save your time, we divided your order into two parcels. One was shipped on Dec 4th. It has been delivered on Dec 9th. The other parcel was shipped on Dec 11th. We found it has been delivered on Dec 21st. Have you received them? We need to confirm with you. Hope you can kindly understand.
We are sorry that you are not very happy with some items. Before shipment, we all have quality control. That incident is really out of our expectation. Would you like to send us some photos which can show the clear defects so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe really cherishes you and we also never want to lose you. Could you kindly give us one chance to serve you and help you solve your problems? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.