I recently purchased a tapestry and the product is faulty. The writing is backwards on the front as you can clearly see from the attached photos. I've made it numerous attempts to contact customer service and have yet to receive a response.
More quality product and even more customer service.
This website has a nice look and feel apperance and looks like they work day and night to ensure that their website is upto date with the latest fashion trends at a super deal for all. Their customer service is excellent as they keep you updated on your order status very professional indeed.
In a nutshell I would certainly recommend anyone looking to buy the latest fashion clothes and accessories to visit their site sign up and grab their super deal and enjoy their amazing online shopping experience
I recently ordered a few items and paid extra for quicker shipping. Most of the items on the list said they ship in 24 hours, but one didn't. I need one of the items quickly, so opened a ticket to see if those could be shipped separately, or if I could remove the one item in order to get the rest in time. Unfortunately, they never responded and it still says I have to wait 7 days. I may just need to cancel the entire order since I really just needed one dress quickly and added on because the stuff is really cute. I'm worried now because of the negative reviews.
It took a long time for the clothes to come but I was not too bothered about that. Some of the sizes were not as advertised and some items were poor quality but you expect that from cheap online clothes. I had ordered a lot so I ended up sending about half of them back to the warehouse in Belgium. I paid for the parcel to be tracked and it has been tracked as delivered. However Romwe say that they can't find the parcel and I'm only getting half of my money back minus the potage for returns. Be warned if you decide to use this company.
Dear Emily,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, our customer service has contacted our warehouse, and our colleague is looking for your package.
And we will process the refund to your Paypal account as soon as possible, you will receive it within 2-3 business days.
If you have any other concern, do not hesitate to contact us.
I ordered from Romwe as a first time customer and the experience was mostly very frustrating. I left a terrible review earlier but decided to delete it and re-write one once I got my package. I ordered a floral backless jumper and it took forever to arrive but once I finally got it I absolutely loved it. I never stop getting compliments on it! It is so gorgeous and well made. The only thing stopping me from ordering from Romwe again is their absolute disorganization and terrible customer service (they sent me the same automated answers and would not properly answer my questions on several occassions, they also lied many times and told me my order had shipped when it was still processing). So basically if you are up for the wait then feel free to order from them but don't fall for their "happy to tell you your order is ready to ship" statement because it's most likely not true.
Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Maybe there are some misunderstanding between us.
As our customer service mentioned that we generally need 5-7 working days to process your order. We have checked for you, and found that your item has been really stocked well and we were ready to ship your package on June 1st. But we know that you have contacted our colleagues before and your requirement of the delivery time is last sunday. And just like our colleagues said, your item can not be delivered on sunday. In order to guarantee that you can receive your package, we can not ship the package, and because we were at weekend before, it also caused the delay of your shipment. Hope you can kindly understand.
We are really sorry for leaving you such impression. But you are our precious customer, it is not only our duty but also our honor to help you. You satisfaction is our best comfort. We will arrange the shipment for you as soon as possible. Hope you can trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best wishes
Great experience! I already bought on Romwe and Im very satisfied with their service. They have always nice fashion pieces and low prices! I love shopping, and Romwe is a paradise to me, coz I always find something that I need, and I can buy easily since they have free shipping worldwide!
I really recommend this store!
I've paid over $70 and I ordered my clothes on the 18/5 and it is now the 30/5 I want to know where my items are and if they will arrive before the 3/6 as I was going to wear it to an event. I'm upset with the shipping process it's taking far to long
Not happy
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on May 18 including 2 items and they were shipped out on May 21. The tracking number is LX947992714CN and you can get logistic information through this linking.
http://www.17track.net/en
We have checked it and it shows that the package have been delivered successfully.
Apologies for all the trouble and hope you will shopping again.
Everything in my order has fallen apart after one wear. Clothing I bought was not at all the same description of what i received, I purchased a swim suite and it was completely see threw in the picture it is not and does not tell you on the site. With a top i wore once all of the seems came undone after going threw the washer only. A lace dress i had received has wholes all over it and dose not look at all like the picture.
I will never order from this site and I have told my friends the same.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
After finally receiving my items after 2 and a half weeks I am fairly disappointed.The sizing is not at all accurate the tank top I ordered was way too small but the shirt and two jumpers I ordered were way too big. Although the clothes are cheap I wont be ordering again.
Dear customer,
Nice day.
We are really sorry for all the problems we brought to you.
We found the delivery method you chose is standard delivery, usually it will be slower than express delivery. Really sorry for your waiting. Hope you can kindly understand and forgive us.
We feel so sorry that you are not very satisfied with the sizes of the items. Would you like to send us some photos which can show the clear measurement so that we can check for you? You can refer to our “size guide” page and the sale pages to get more about the sizes. We will try our best to serve you and be responsible for any problem caused by us. Hope you can kindly trust us. Sorry for the all inconveniences.
Romwe really cherishes you and never want to lose you. Hope you can kindly give us a chance.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Hi, I've placed an order on here 2 days ago... I have just checked and I have typed in all my address details correctly except for the postal code (zip code) tried to change it before my order gets shipped to the wrong address... Only I don't know how to? Please HELP!
Hi dear,
Thank you for ordering from our site.
Our customer have helped you correct your address. Please do not worry. We have sent the correct address to your email box, you can check it later.
Your items have been prepared well. We will ship out them as soon as possible.
Apologies again for all the trouble. You can contact us if any problem.
I have recently purchased a dress for my prom from ROMWE and I could not have gotten a better deal. The transaction was so fast and easy and there were no problems with the order. The package arrived within days promised which was faster enough for the money I paid. The dress looks just as good in person as it does on the website. The fitting is just perfect and everything is in place. Not a single thing had to be altered. I received the dress in perfect condition with no damage and great quality. I wore the dress for prom and people kept asking me where I got it from. I'm so glad that I purchased the dress because I could not have found a better dress for such a price. I'm absolutely in love with ROMWE now and I'm totally recommending it to all my friends.
I have ordered an item from romwe through online payment and I cancelled it.It showed me, money will be refunded in 10-15 days and it's been one month since I cancelled my order still I didn't get my money back. I contacted online support also, but there is no reply from them
Hello, Our team has emailed you your refund details. Please kindly respond at your earliest convenience if you have any questions or concerns and we will respond as soon as possible. Thank you and I hope you have a great day!
I will never in my right mind order from this site again. I should've known from the start when I went on their website and they didnt have anyone writing reviews about there clothing, that it must have been some sort of fraud. The clothes that are advertised on the model are far less appealing in person. I purchased 4 items and let me tell you they were all ugly. Not to mention that the pants that I bought, the hole to put the button through is way too small, how ridiculous is that? I'm so disappointed and I will not encourage anyone to order from here again. I also do believe that the good ratings on this website are coming from the employees who does customer service, I refuse to believe that a regular customer like myself who have purchased from this site would give them anything greater than a 3 star review
Dear customer,
Nice day.
Thank you for your support first and sorry for letting you down.
Generally, there will be slight differences between the real object and the pictures on the website because of light and pixel problem. Hope you can kindly understand.
We are really sorry that you are not satisfied with the items you received. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can trust us.
Romwe never deceives its customers. We value all of our customers. It is not only our duty but also our honor to serve our customers. Our customers' encouragement is our greatest power. We promise we will spare no efforts to strength improve ourselves and make us get better to serve our customers. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
It's been a full month since we ordered and its still saying "Pre-ordered", so zero movement, has not shipped. Not only that but this is the only company I have used my Credit card online with recently and within a few days of ordering, my credit card information was stolen and someone attempted to withdraw funds from my account. Thankfully the bank caught it and rejected it, and called me first. Making me have to shut down that card and wait a week + for a new one. Seems VERY suspicious to me.
My daughter is begging me to wait a few more days, but after that I am simply doing a chargeback.
There isn't even a way to contact this company. The contact button, once you type in your information leads to a dead button, where they then have the audacity to say your Computer Connection is invalid and therefore you can't send the message.
What a complete scam. I will never order from here or allow my daughter to, again.
Couldn't believe how affordable these clothes are!
When i started scrolling through the pages i immediately put as much as i could onto my cart, they are so cute! These clothes are outfits you could find on tumblr and instagram models but for such a low price. I'm so glad i decided to take a look into their website, will definitely buy again from them, so excited to receive my items!
I had seen Romwe been advertised on different social media websites and i thought i'd take a look at their content. I had seen so many lovely looking clothes that i just couldn't resist treating myself to a new wardrobe. I spent £31.11 which included £5.00 postage. I was told that it would take 5 days to deliver but from past experiences from buying from Asia, I was expecting it to take a slightly longer time. It's now been 3 weeks since I have ordered my clothes and have been emailed saying there was a problem with delivering. My delivery had spent 2 weeks in Belgium and I was told very little about the delivery and whether there would be any delays. I am very disappointed and will definitely not recommend Romwe to any friends, family or any of you! Please don't waste your money on such poor services.
Dear customer,
Nice day.
Thank you for supporting Romwe and really sorry for the late reply and the problems.
Really sorry for the misunderstandings between us. We generally need 3-7 business days for preparing the items which are not included in delivery time. And the shipping time is business day but not day. You can also know that on our shipping page. Hope you can kindly understand. We found your parcel has been shipped on Nov 14th. The logistics company usually needs several business days for updating the information. Hope you can kindly understand. We found your parcel has been delivered and you may have received it already.
Really sorry for making you so disappointed and worried. Please don’t worry. When you meet some problems, you can feel free to contact us. You can contact our online customer service directly and you can also contact us via ticket. Romwe cherishes you and all of our colleagues will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
We found our customer service has contacted you and also found that you want to return some items. We are really sorry to hear that. Would you please tell us which items you want to return? You can give us their SKU numbers so that we can avoid the problems with refund. And if you return, please tell us the return tracking number and tracking link. Once we receive your parcel, we will refund to you as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I decided to give ROMWE a try. Before, I felt that the cheap prices will decrease the quality of the clothes. But I was wrong. Since it's the summer, I ordered the V neck contrast lace print dress and it came quickly, for the price and I had no problems with it. It's not too short and not too long. The material is pretty nice. It doesn't fade or shrink in the washer. The dress came exactly like the picture, which is a huge plus. I definitely recommend people to shop here for clothes more often. It's better for your wallet.
Ordered on 08/11, says it shipped out 08/15, but the tracking has not updated since 08/15 because only the shipping label was created. It's now 08/23, and my patience is gone. Where is my stuff!
Update* Apparently my package has been detained by customs and no one at Romwe felt it was important to tell me this until I complained. And for the person responsing to this comment... it has been 8 business day! Do Not Shop There!
Hi dear,
Sorry for all the misunderstandings and keeping you waiting so much time.
Actually preparation for order usually takes 3-7 days, and it is not included in the "delivery time". Our web has mentioned that the delivery time of standard shipping need 6-8 business days rather than 6-8 days. Hope you can kindly understand.
Also as the logistics company needs time to update the information, sometimes we could not get the detailed tracking information in time. Once package arrived at your country, you can take your tracking number to track the detailed information. Really sorry for letting you down this time. We never deceive our customers, hope you can trust us.
If you have any problems, please feel free to contact us.
The email address is webmaster@romwe.com.
Yours sincerely
Still haven't got my order at the time I'm writing this... Looks like cute clothes (my daughter picked them out and I bought them for her birthday). Never got them and her birthday has come and gone. The tracking number was stuck in "arrived at local courier" for a long time and it finally started showing that the package is in California (which is not where I live). I hope I get the clothes... otherwise I will have to fight it with my credit card company since their customer service on their website is not operable (it says they have too much demand). Yes, stuff from China is cheap, but from now on, I will buy within the USA.
UPDATE: I did finally get the package and my daughter likes the clothes, but it took about a month.
You might think they have the current style for a fraction of the price, however, after purchasing $147 worth of clothes (and on top of that custom) there is not a single piece of my purchase I would comfortably wear. That's $170 down the drain. I can actually put on all of the pieces, but the cutting is very unnatural. They look totally different from the pictures. And they do not even try to match the material of the pieces in the pictures. One of my top is so stiff that it just sticks out from my chest and another tank top has a stretchy shiny material that looks totally different from the pictures. And of course it looks so obviously cheap that I don't want anyone I know catch me wearing them. It is not Forever 21/H&M cheap, it's a whole other level of cheapness. Don't buy from them.
Hi Gina,
Thank you for ordering from our website, and we are so sorry for letting you down.
Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
If you have any other question, do not hesitate to contact us.
Answer: Dear customer, Nice day. Really sorry for the late reply and the problem. Becasue our company is an online company, we do not have phone call. Hope you can kindly understand. Would you like to tell us your detailed problem and your order number so that we can help you further? We will try our best to help you and serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I never got my clothes... Or the refund. Don't give these frauds any of your money.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I used the size chart and still nothing fit. Not worth it. Also, you aren't getting what's in the pictures. They are recreating these styles based on those pictures.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Really sorry for the problem and the late reply. Because our website is an online company, we do not have phone call. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. Would you like to give us your order number so that we can check for you? Romwe cherishes and never ignores its precious customers. We will spare no efforts to help you solve your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Thank you for choosing ROMWE. But we are really sorry for leaving you such negative impression. We have improved a lot recently, hope you can kindly trust us and give us one chance. About the size, different items have different sizes, and every item has different description. You can see the description of items and have a reference on our size guide link http://www.romwe.com/size-guid-a-466.html. With regard to exchange items, you can exchange the size that you ordered before. But return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell then we are unable to send it directly to you, anyway please contact us in time via tickets. If there is any problem, please feel free to contact us. The email is webmaster@romwe.com. Thank you for your support. Yours sincerely
Answer: Yeah do not do that at all... I guarantee what ever you've ordered will be crap quality and not look like the images anyway
Answer: Dear customer, Nice day. Sorry for the late reply and the problem. You can refer to the sizes on our sale page. And you can know that on http://www.romwe.com/size-guid-a-466.html As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If you are not very sure about the sizes, you can contact our online customer service directly. Romwe cherishes you and we never ignore your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Don't know why people still order from this site. Buy at your own risk. Took about 1 mth to get my order and it came damaged. Soooo not worth the discount.
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 11th among Discount Clothing sites.
Dear customer,
Nice day.
We are really sorry for the problems and the late reply.
Because we have a 7-day holiday before and the time difference, we can not contact you in time. Hope you can kindly understand. Generally, we need 3-7 business days for preparing the items which are not included in delivery time. We found that there is one item in your order can not be shipped in 24 hours, to bring you the convenience, we will ship your items together to you. And now all your items have been prepared well. Hope you can kindly understand and trust us.
Besides, we found you have opened a dispute. Would you please close it and we will ship your order to you as soon as possible or we can not ship your order to you. Hope you can kindly understand and waiting for your reply.
Romwe cherishes its customers and never neglects its customers’ problems. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.