My daughter ordered a sweatshirt and a hoodie from this company. They look nothing like the pictures on their website and were child size. The sizing they provide bears no relation to reality. The hoodie just about fit our 8 year old. Also extremely cheap fabric and very poor quality - what a complete waste of money - you live and learn is all I can say! I really hope others do not waste their money.
Read the article on Buzzfeed about this company and similar ones - all operate under a larger Chinese company and make millions.
http://www.buzzfeed.com/sapna/say-no-to-the-dress#.gbxk6jGqMG
I just ordered two dresses from Romwe for this thing I have to go to June 10th. When I showed my friend she told me this website was a sketchy Chinese places with bad quality clothing material and the shipping takes super long. Overall she said the website has a really bad reputation, so I decided to look at some reviews. I was kind of confused from the start because the dresses were so cheap. The reviews made me really worried that the clothes wouldn't come in time or would be bad quality, too small, or way different from the picture. I was really counting on this because I loved the dresses. Someone tell me if this was really worth it or if I should start looking for a new dress.
Hi dear,
Thank you for ordering from our site.
Preparation for delivery usually takes 3-7 business days and the delivery time is differs from country to country. The delivery time of your country is 6-8 days.
You placed on May 22 including 2 items and they were divided into two packages. They were shipped out on May 23 and the tracking numbers are 74899992140425732457 and 74899992140425764717. You can get logistic information through this linking.
https://www.fedex.com/apps/fedextrack/
We have strict quality assurance before each product is packed and shipped and the size of our items correspond to the size reference on our site. If the items are different from the description we promoted on the website, please send us （our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely make this right for you.
Please do not worry and you can contact us if any problems
Alright so I placed an order on the 25th of July on the 1st of August it got shipped and I was told my shipment will come in 5 to 20 business days... I just wanted to know will I really Have to wait that long? I was really hoping I would have them before school started. And if it takes up to 20 business days it will be to late.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
We shipped out your 10 items on July 31. The tracking number is 61299992*********275(we have send it to your email box). You can get logistic information though this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
The delivery time usually takes 6-8 business days. Please do not worry.
Apologies for all the trouble and hope you will receive the order soon!
I ordered quite a few items from Romwe, and I wish I hadn't. Their sizes are really small, like their L seems more like a M. One of the knitted sweaters I ordered had really short arms, although the photos made them look normal, and it said that they were supposed to be long in the description.
It also takes forever to receive the stuff, and one of the items I ordered still hasn't showed up. I guess you get what you pay for, and shouldn't expect much more, but it is really annoying. Also no point in sending stuff back as they don't cover return and the individual items aren't that expensive.
Would not shop here again!
Dear Anna,
Thank you for ordering from our website, and we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
And we checked your order, the item (sweater161025135) is ready for delivery today. The tracing number is 6127XX40628, you could check on GLS 's website, for more details, please check your email.
If you have any other concern, do not hesitate to contact us.
I ordered 5 items and the are sooo small. I'm a medium and they wouldn't even fit and extra small lady. When I ask for an address to send it back they won't give me one but I need that money to buy proper fitting clothes. Ill never buy from here and wouldn't recommend anyone to buys from here either.
Dear Niamh,
Thank you for ordering from our website, and we are so sorry for all the troubles.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
If the items did not fit, please return them back to us.
To enhance the refund efficiency, once you done the return, please inform us timely.
Looking forward to your reply!
After having this website shown to me by my sister, I spent just over £200 on clothes, hoping to get my spring wardrobe sorted. I received an email from *******@romwe.com saying that they could not send me my paid for clothes unless I sent CONFIDENTIAL DOCUMENTS via email.
I politely replied saying that my card was a secure visa card, transactions are approved at point of sale, I didn't want to send pictures of my card and personal id (Because its shady to ask for them in the first place). I told them that if this wasn't good enough for them then they need to issue a refund, they have ignored this and keep asking me for confidential documents. They are refusing to ship my order and I have now had to cancel it. Such a shame, I am extremely disappointed. If I had spent an extreme amount of money I would maybe understand the need to verify my order, but when buying a new wardrobe, £200 isn't that much.
My biggest regret was recommending them to my friends.
Dear customer,
Sorry for all inconvenience we have brought to you.
Generally in order to protect customer's account and avoid card was stolen by other people, our company has a provision.
When the amount of money is more than $300, we always send email to customers and need customers to offer us some information of the credit card and then verify the payment of the buyer's name and shipping address. So if we do not receive the information from you, we could not arrange the shipment for you.
Hope you can kindly trust and understand us.
And now your items have been stocked well, we will arrange the shipment for you as soon as possible.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Best regards
I have to pay tax and customs fee for something that was less than $100 in value (before the insanely expensive shipping fee was added) and on their site they say they give refunds for that. I emailed them a few days ago but no reply. SHEIN always came through when I had a problem, I thought they were sister companies or something like that. Needless to say, ROMWE is an absolute disaster and if they don't reply even after this review, I'm not accepting the parcel so they will HAVE TO refund what I paid for. So disappointed.
I ordered a crossbody bag and some jewelry (hoop earrings to be exact). They weren't the best quality but I paid 12 dollars or something like that so I didn't expect much from it. Shipping took three weeks for me, I guess it just depends on what you order, the availability of the products and where you live. Personally I wouldn't order from them again.
I Ambar,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally, it takes us 3-5 business days to process the order, and another 6-8 business days for the standard shipping to USA.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Waiting for your reply!
I never leave reviews, but this site deserves one! I got so many great pieces for an evern better price! I placed my order January 16th, received my items January 22nd. I paid the extra for faster shipping, my total was $60 for a shirt, a dress, slippers, and two gorgeous necklaces... and that included the shipping! Everything I ordered is good quality and most importantly fits! Check the measurements when you order, that's my only advice. Awesome site, I'll continue ordering here for sure!
I recently made a purchase with Romwe just to order five items and considering it was quite a distance, it got delivered reasonably quick (a little over a week). However the clothing items weren't to size at all, despite even bothering to get a measuring tape out it didn't fit as comfortably as it looked. I've been trying to get through to customer service for a few days but it's been a nightmare and even with a reply, it wasn't useful/helpful at all.
Overall it was okay, I was very happy with the brush set but will only ever order from them again regarding accessories as clothing options are very minimal with the whole 'one size fits all'. I would love for this site to have a variety of sizes since they have some cool designs but with the way things are it's not worth it. Having to measure yourself for every item is very long and the prices aren't really that fab either.
Just want a more helpful customer service in order to sort out this mess.
Don't be hypnotized by the nice pictures and too low prices. This website will take your time and waste it. I ordered a lot of on March 20, it was processing for 3 days - ok, but today it is 31 of March and my tracking number tells me: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." WHAT? I contacted UPS directly and they told me: "As per information available in our systems, we can confirm that this shipment has NOT been picked up yet. Having a tracking number does not necessarily mean that your package was physically picked-up by UPS." Here is the number, you can ckeck by yourself: 1Z9F*******5464
Do you understand what does that mean? That means that this website bull$#*!s and lies to its customers. I am too angry to make myself wait for the items I bought, especially after all these bad reviews. Do no ever even visit this website.
Dear Elena,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We have urged our logistics department looking into the case for your package. Hope you kindly give it 2-3 business days for updates.
We will inform you the updates, please kindly wait a few days.
Looking forward to your reply!
So I ordered two high waisted jeans from ROMWE, both them fit me well on the waist but they were too short. I am 5'7, I have long legs. These jeans do not even reach my ankle, they sit there in the middle of my calf. I also ordered a faux leather yellow jacket. First of all that was a bad choice of color for such a low quality faux leather. First of all the color(yellow) is not as dark as it appears on the site, making it a very yellow and cheap jacket. If y'all want to order the faux leather jacket, please don't get the brighter colors, get the darker colors. And also their clothes smell weird yoooo.
Dear Gigi,
Thank you for choosing our website, and we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
If the items did not fit, please ship them back to us.
Looking forward to your reply!
I ordered a sweatshirt in november to wear in winter and yet it took about a 6-7 weeks to finally receive it. On the website it said that the jumper was one size (and I'm not big, I'm 5''2 and only an 8-10 in UK) but the jumper was tiny. All this was ok i guess, I could always return it. I looked on their website for the return policy and it gave me a list of instructions. It was only then that i realised i hadn't been given a return form in with package. I'm 15 and the jumper was around £20 of my own money and i can't even return it? What.
Dear customer,
Hope you are well.
We sincerely apologize for any inconvenience we have brought to you.
We feel so sorry that you are not satisfied with the size of the sweater. And you do not to give your order id. So please give us your order id first so that we can check your order to solve the problem. And you can give us some photos about your measurement of the sweater. Could you please give us your photos so that we can check with our factory? After confirmation we will refund you full for any quality and size problem caused by us!
Please contact our customer service with this email: webmaster@romwe.com.
Yours sincerely.
I have YET to receive my order that was placed 14 days ago. Very slow and poor communication from ROMWE. Not very happy that I am still waiting.And yes i have used tracking to find out my order is still in Belgium.
Dear customer,
Nice day.
We are really sorry for all the problems.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found your parcel was shipped on Nov 2nd and the logistics company needs several business days for updating the information. Hope you can kindly understand. To protect your privacy, we will send your tracking information via email. Hope you can kindly trust us
We are really sorry that you are not very satisfied with our service. We will pay more attention to our service for our customers and improve the quality of our service with our best efforts. Hope you can kindly understand and trust us.
Really sorry for your waiting time. No worry please, we will spare no efforts to help you solve your problem and serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Even though the prices are nice, absolutely nothing else is. The sizes are crazy, I'm a large in most things, and it seemed like everything I ordered was either too large or too small, regardless of what size it was supposed to be. The materials are very cheap, and the few things that actually fit will probably not last more than one wear. One shirt in particular says NOTHING about being cropped in the description but it isn't even long enough to cover my ta-tas. A dress I ordered can barely pass for a shirt. A blouse doesn't even cover any part of my chest. A "backless shirt" actually goes down to my mid thigh. Overall sizing makes no sense. It also took over a month for me to actually get the clothes, and when I asked a question and didn't reply to their reply, they cancelled my order on me. I just wanted what I ordered and I DEFINITELY DID NOT GET THAT.
Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the items.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored.
Would you like to send us some photos which can show the clear defects so that we can check for you?
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
On our sale pages, you can get detailed information about the sizes of the items.
As products on our website are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand.
You can also send us some photos which can show the clear measurement so that we can check for you and we will be responsible for it. Hope you can kindly trust us.
Besides, the shipping time is a bit slower than usual due to Christmas Day.
We really can't control it when it is on the way.
We really cherish you and never wants to lose you. We are really sorry for all the problems and your unhappiness.
Could you kindly give us one more chance and send us some photos so that we can check for you and help you solve your problems? Waiting for your reply.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
I just recently bought the Apricot Long Sleeve Zipper Ruffle Jacket for my sister for her birthday, she absolutely loved it, how it fit, the way it looked and it was of very high quality. I really liked how fast the product came, fast delivery and the product looked exactly the way I expected it to look. I would definitely buy there again and will definitely recommend to my friends, family and colleagues.
TBH I was scared after seeing reviews that my stuff was not going to be how I expected to be. However it came in a week and a half to me here in the U.S. and it looks just like the picture. It also fits really nice. (Bottoms will be a bit snug). But I am willing to shop from here again.
I ordered about $100 worth of Romwe. It is a good store if you are trying to stay under budget. About 2/5 of the clothes I ordered didn't look like what they did in the picture. But while the other 3/5 fit my taste perfectly! $5 to return those things, and it was also quite hard to figure out the return stuff.
I didn't trust the store to get any pants, since I was guessing they wouldn't fit and it would take too long. I was right on both for the clothes I bought. This store runs large, and it takes forever to come in! Also, it doesn't come altogether, but with these kinds of stores, you need to see this comingl
I honestly loved hald the stuff I got! Even if it didn't fit me. Plus, why would I want to return cheap clothes?
Other than all the negative stuff, this store is actually pretty good overall. Like my caption, it's all based on your luck whether or not you will love what you get. Of course though, this store is very good on price.
Hi Dylan,
Thank you for ordering from our website.
Please send us your correct order number, we will certainly help you return and solve the problem.
Waiting for your reply!
Romwe Customer Care
I ordered $100 worth of clothing and I guess that was my first mistake. I ordered on May 25th and did not receive my package until June 14th. I am a patient customer so that only mediocrely irritated me but when my package came without all of it's contents, that was the last straw. There is contact e-mail or phone number and they are extremely hard to get in touch with. I am disappointed.
Hi Sarah,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the item (swimwear170216310) is one of our best sales products, it is in short supply.
We informed you by email, but you have not replied, therefore we shipped the ready items to you first.
Now we have marked your order as priority dispatch, and we will ship the item (swimwear170216310) to you as soon as possible.
But if you are not willing to wait, we could issue the refund to you.
Waiting for your reply!
They should be ashamed of themselves to sell clothes at are WAY TO SMALL and then refuse to pay the return shipping fee. For us it was $14.40 to return a package of clothes due to sizing. I will NEVER give this company a dime again. I wish I could give it a rating lower than 1.
Dear Shawn,
Thank you for ordering from our website, and we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
And according to our return policy, we do not pay the return shipping fee, except for quality problem.
We are so sorry for all the troubles.
If you have any concern, do not hesitate to contact us.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Debbie,
Thank you for ordering from our website, we are truly sorry to hear about that.
Its a shame that the clothes do not fit, one size on our site doesn’t mean it fits all, thats why we have size measurements on each product page for your reference when purchasing. Were doing everything we can to make it easier, and we apologize if that caused you trouble.
And we have strict quality assurance before each product is packed and shipped. But if the items came with bad quality, different measurements, or is not as advertised on the website, please send us a few photos of the items you received, we would surely help you with the return and make this right for you.
Please be assured that we would like to get this resolved for you as soon as possible, looking forward to hearing from you.