So I had filled out my cart and then left the site because I half way through my purchase my cart randomly cleared due to some software bug I assume. Later on I received an email saying my cart was still full and I should come back.
I clicked on the link to complete my purchase but there was no field for coupon code because it was a different form from the regular purchase flow. I contacted customer service and they insisted I was wrong. Until finally they said because it was a completed cart I could not add a coupon code.
This site is horribly designed/made and customer service is uncourteous and inflexible.
I recently ordered a black blazer from Romwe.com. My Order number: RWABL*******. The transaction was so fast and easy and there were no problems with the order. I figured I would give it a shot and ordered a medium. I got my dress pretty quickly and I love it! It is very flattering and it can be worn by itself or with leggings or a cardigan or sandals or boots etc. Romwe is a great site for getting the latest fashion and the best prices. Also Easy to use this web site also very efficient service. Overall I had a great experience with this shop! I would buy again from you.
This place has very cute clothes but I ordered my clothes more than 20 days ago and they still have not arrived or even shipped. I am not sure if it is a scam or what but I need my clothes asap for a trip to Atlanta for a convention. I think it is a very shaddy site. I wish I read the reviews before ordering.
Dear customer,
Nice day!
We sincerely apologize for any inconvenience we have brought you and the late order.
Because in these two months, we have a lot of orders every day, and we have some troubles in shipping. Sorry for the delay.
We have prepared your items well. And they have been shipped out. Your tracking number is 93612699035002792330. You can track your items on https://www.usps.com/. The logistic informaton may updates slowly, so you can track in 2 days.
If you have any other problems, please feel free to contact us:)
The email is webmaster@romwe.com.
Yours sincerely.
I ordered my clothes about two weeks ago and got them in today. I ordered 2 rompers and 3 dresses. I am absolutely in love with the two rompers, and one of the dresses came in as a romper, which is a little strange, but whatever! One of the dresses I purchases is 4 sizes to big on me. It looks nothing like the picture does and is just overall strange. I am pleasantly surprised with the quality of the clothes after reading the reviews. I probably won't order from here again, but it was worth it this time!
I ordered a swim suit for my daughter on May 8. I should have received it May 25th at the latest. On June 5th, I emailed them and got an answer telling me to check with my local post office. If my post office had it, they would deliver it. On June 11, I let them know I still didn't have it, so they told me it was lost in shipping, and refunded me, saying I could reorder it. Today, 6/19, it shows me that the original suit isn't even shipped yet (lost. Riiiiight.) and they've raised shipping fees so it would cost me more money to reorder it. Nope. I'm waiting the 10-20 days (with this company, that likely translates into 45 days) for the refund to my card. I ordered the SAME swim suit on amazon for a penny more. Save yourself the hassle.
Hi Emily,
Thank you for ordering from our website, we are so sorry that you have not received your package.
We checked your order, the package has been shipped out on May 11, and it is lost during the transit to Fedex US center.
Please log in your account on our website and check your wallet.
If you want to withdraw the refund to your Paypal account, please click the button withdraw deposit, you will receive the refund at your Paypal account within 48 hours.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
The stuff on this site has taken forever to arrive. I ordered pants and a necklace a while ago and nothing has arrived yet. I ordered from other stores the same day as I ordered from Romwe, and everything from the other stores came within 3 days and by that time I hadn't even gotten a confirmation email from Romwe! From what I've heard, the quality sucks, which is obvious because of how cheap the site is. I don't recommend.
Hi Olivia,
Thank you for ordering from our website.
We checked your order, the package has been shipped out on June 28.
The tracking number is LW489933XXXXX, you could check through the link http://www.17track.net/en/.
The package has arrived at the destination USPS facility, you will receive it soon.
Normally, it takes us 3-5 business days to process the order, and another 7-12 business days for the standard shipping to USA, please kindly understand.
If you need any help, do not hesitate to contact us.
ROMWE made finding the perfect homecoming dress easy and hassle free. I was able to order a dress on this site for less than half price I would have paid anywhere else. The shipping was super fast, so I had plenty of time to try on the dress before the dance. The dress fit perfectly and I loved the material. I was so impressed with the dress, I ended up ordering shoes for the dance from ROMWE as well. The shoes looked fantastic with my homecoming dress. They too were shipped fast, which was great. Despite the fact I'd procrastinated in purchasing the homecoming outfit, I was able to see how I looked in the outfit a week in advance of the dance. I wouldn't of been able to make that deadline had I used another online shopping site.
So happy with my purchase and delivery time! Most websites I visit take ages to send their products to me but not ROMWE! Being a current college student I am always looking for new outfits that are CHEAP, unique, and best of all in style! I hate time consuming online shopping but with ROMWE I am able to go in, see what I want and pick the style, color, size and more to my liking. I’m so thankful I found a website that is able to give me exactly what I want from an online website. I've never had issues with ROMWE with finding the cutest and (bargain priced) clothes that always seem to fit me so well. I've only had but wonderful experiences with ROMWE and have enjoyed their quality products and wonderful customer service. Whenever I had a question they were always there to help. Very wonderful experience!
I ordered jeans on the 29th of November and not had an email till the 20th of December to say they had been delivered which was an utter lie, I checked with neighbours my door step etc... I had got an email at 11.07 PM which is quite strange as nothing would be delivered at such a late time... I had emailed the site and still had no response so just I've emailed them again and now hoping for a reply. Wouldn't recommend relying on this site x
I called the carrier which it was presumably to come in and they dont have my package, they only have the label. I ordered 13 days ago and need it by the 20th mind you I ordered the 5th. This is terrible. Do not trust this site.
Order took much longer than stated. The cloth fabric is not what I looked at on the website. The sizes are $#*!ing small. Piece of $#*! fabric.
Emailed them for a refund; sent the shipment to the sender and the parcel was returned to me. Never $#*!ing replied to my emails! WORST $#*!ING WEBSITE EVER!
Dear customer,
Nice day.
We sincerely apologize to you for all the troubles.
Sorry for the late reply and the waiting time.
When you meet some problems, you can contact our online customer service directly. You can contact us via tickets and email. We may not receive your problems for some reasons. Really sorry for that. Hope you can kindly forgive us.
Please know that we generally need 3-7 business days for preparing your items which are not included in “delivery time”. And according to the shipping information on our website, the express delivery to your country usually needs 3-7 business days. We found your parcel was shipped on April 22nd and delivered on April 29th. So the order didn’t exceed the delivery time. Hope you can kindly understand.
We feel so sorry that you are not satisfied with the sizes of the items. Besides sale page, you can visit http://www.romwe.com/size-guid-a-466.html to know more about sizes. There will be 2-3 cm error because of manual measurement. Hope you can kindly understand. And because of light and pixel reasons, the differences between the real objects and the pictures on the website can not be fully avoided. Hope you can kindly understand. Before return, you can send us some photos which can show the defects and the clear measurement so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We are really sorry for the problem that your returned package returned back to you. We wonder whether we gave you the wrong address or you wrote the wrong address or it was because of other reasons.
We need to confirm with you. And we need to know the reason of the problem so that we can help you further. Hope you can kindly understand. Please believe that we will spare no efforts to help you solve your problem and serve you. We cherish you and we never neglect your problems. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Ordered £40 worth of stuff from Romwe. The quality of the fabrics was awful and cheap and we were missing an item.
The packaging was horrendous. Half the stuff didn't fit and that which did was very awkward and sat weirdly. I ordered a hat and it arrived bent and out of shape.
Also the sizing is completely misleading. I ordered a size medium jeans and my friend is a UK size 6 it DIDNT FIT HER. A medium!
It's a con and waste of money. You're better off ordering from eBay it's cheaper and will probably arrive faster
Hi nazen,
We feel sorry to hear about what happened with your order.
There's strict quality assurance before each product is packed and shipped. As our clothes are measured manually, there maybe a difference of 2-3cm in size but that is considered as reasonable error. If there exist a big difference, would you like to send some pics of the measurements of shoulder, bust and length for us to have a check?
For the hat item, it might be effected by the press from the other packages during transportation. We will be more cautious about packing the items like this before shipping to avoid this matter.
Please don't hesitate to contact us for a perfect solution, apologies for all the trouble.
So I found this really cute sweatshirt with an alien on it on this site, and fell in love with it. After carefully measuring myself due to the sites measurements of the sweatshirt to be absolutely sure it'll fit. After coming to the conclusion that it'll fit, I ordered it! When I got it today (9/10/16) It doesn't fit me at all. Like it can fit a preteen for sure, not for a woman like me. While I'm well aware that I'm overweight and have big boobs, I still had hope that this hoodie will fit me nicely. Romwe should seriously consider changing the sizing of the one size, since one size does NOT fit all. If you're gonna make it one size, at least make it a size everyone can wear comfortably. I love Romwe, but probably not going to trust their one size clothing items after this.
Dear Brianna,
About our one size items, we know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Now we will process the refund to your Romwe wallet, please send the cloth back to us, and send us the tracing number.
Apologies again for all the troubles, and please do not hesitate to contact us if you have any other question.
DO NOT ORDER FROM HERE!
Half of these reviews are fake saying how excellent their customer quality is. What a load of rubbish. I have never felt the need to review something before now but DO NOT waste your money! Ordered over $100 worth of clothes, paid for express shipping its now week 3 and after tracking my order its not even on it's way. PLUS when I emailed I got an automated response saying I could no longer contact this email and there are no other contact details on the site so will never be able to track them down.
Never been so annoyed!
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
We found your parcel has been shipped in 24 hours on Nov 3rd and the logistics company needs several business days to update the information. Hope you can kindly understand. To protect your privacy, we will send your tracking information via email. Hope you can kindly trust us
Thank you for your great support of Romwe. We are really sorry that you failed to contact us. When you meet some problems, you can contact our online customer service directly and you can also contact us via tickets. We cherish you and we will spare no efforts to serve you and help you solve your problem. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Best thing i will say they let you know through email when you get the product and they are very much co-operative with there customers and i do appreciate how they deal and respect there customers. Keep up the good work guyz
Romwe offers super cute clothes at super great prices, but no more than that. Shipping is on the slow side. Sizes run REALLY small and REALLY inconsistent. I'm in the USA; I wear a ladies M/L ALWAYS. I ordered up a size (XL) whenever it was available (rarely is) and I am still sending it all back. To make things even worse, you have to pay for the return. I'm extremely disappointed and I will not shop this site again.
Hi Amber,
Thank you for ordering from our website, we are so sorry that your recent experience with our website was not a positive one.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And please confirm with us which items you want to return, we will certainly help you return and refund.
Waiting for your reply!
Sincerely,
Romwe Customer Service
After reading horrible reviews and having just ordered 3 items i decided to cancel my order since they also said the customer service is terrible. After requesting to cancel my order and giving my reason of not hearing the nicest reviews they avoided cancelling and told me i could return my items if they weren't to my liking. Taking so long to get back to me and having to pay to return my clothes, I'm not happy with my decision to shop on their website. I paid for crappy quality clothes and customer service. I have yet to hear back with a resolution.
Hi dear,
Thank you for ordering from our website and truly sorry for leaving you such negative impression.
We have checked for you, and found that your order almost has been stocked well before contacting us. Also actually we have improved a lot recently, we hoped you can have a try and give us one chance. Hope you can kindly understand and forgive our inappropriate decision. Please remember that Romwe cherishes its customers, we will do our best to meet your requirements.
Due to time difference, we could not reply you in time. Hope you can trust us. We noticed that your refund has been done, as the bank needs time to deal with the refund, it will be returned to your account within 15-20 business days.
Apologies again for all the inconvenience, hope you will receive the refund soon!
My first time ordering from this site was a mess. I got my order 2 months later and 2 of the times I had to change bc they were out of stock after the package was sent back for "wrong address" so it wasn't fair. When I finally got my package I was pretty satisfied with the clothes. Size are a bit small and one was medium and fit like a small that I had to give away. But still enjoyed it just tought it wasn't worth the 2 month wait! Second time ordering I'm still waiting for my order and once again it was sent back and I been waiting for it, I would like to keep ordering from here but with this shipping issues I don't know if I would want to.
Dear Noemi,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it seems that the package has been returned and now it has shipped to you again. Please kindly wait for a few days.We will contact Fedex and find out the reason why the package keeps on being returned.
If you still could not receive it, please contact us.
I ordered over a month ago and the parcel is not showing up. I contacted the seller, they sent me to the delivery service who can not recognise my ref number and when I called them, they sent me back to the sender. Neither of the company are able or professional in any ways. The delivering services were supposably going to call me to confirm my address because they cannot find me. I think it is bull*t. Now, I asked for a refund and they tell me they can only refund me half because the delivery service is going to destroy the parcel is not delivered! What a joke. Smells like a scam. I am going to report those guys.
Dear customer,
Nice day.
Sorry for the late reply.
We have checked for you, and found the logistics information shows that your package has been delivered. But you are our precious customer, we will not ignore your problems. As you mentioned that you have not received the package, we will informed our colleagues to hep you search your order. So no worry please, hope you can give us several working days. We promise that your problems will be solved perfectly. And you also referred to the refund, we do not know what happened. Could you please give us the screenshot of the email chats record so that we can confirm with our colleagues? Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I placed an order on July 28. Everything was going smoothly and it seemed to be shipped. Until, today I went onto the app to check my order status and I was logged out. This is super weird because I have never been logged out before. So I went to log in and realized I didn't know my password. I hit the reset password button and I got the email. I tried over 20 times to reset it but every time it said"Reset Password Failed". I am shocked and upset. My order is now lost because I have no way to track it. And, every time I try to contact customer service, I have to log in! But i don't know my password! WTF!
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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Dear Beatrice,
Thank you for ordering from our website, and we are so sorry for all these troubles.
Our technicians will fix the bug as soon as possible, and we have cancelled your order, and processed the refund to your account, but the bank may need 10-20 business days to process the refund, please kindly understand.
If you have any other concern, do not hesitate to contact us.